A quick overview of the new native numerical calculation feature available in Jira systems: something we have been waiting for a long time. Introduction The ability to perform calculations within an integrated management system is one of the most requested features. This need becomes even more pressing in large organizations, where such data increasingly forms…
Read MoreWhen you have a large request, it’s tempting to turn every step into a sub-task. It makes sense: Each activity is visible, assignable, and trackable. However, there is a downside. Projects can quickly become crowded with work items, navigation becomes heavier, and even simple actions require more administration than they deserve. That’s exactly the situation…
Read MoreOne practical approach to how the IT function of a global enterprise can govern strategy, manage digital products and services, and deliver work continuously, using a coherent three-layer model based on a hybrid operating model. Building on What We Already Know Running IT in a global enterprise is not a single problem. It is at…
Read MoreIssue migration between Jira projects can usually be handled in two ways: Migration Within the Same Instance Method 1 This is the simpler case. Main steps: What to check first: Migration Method 2 Between Projects: CSV Export and Import Recently, I found myself working on a specific Jira use case that comes up more often…
Read MorePractical lessons learned from real-world alert routing, automation, and integrations Introduction As mentioned at the end of Part 1, let’s continue exploring practical use cases and real‑world solutions for Jira Operations alert handling and enrichment. NetEye, Icinga, and Jira Ops can significantly improve monitoring and incident response workflows – but the overall setup can become…
Read MoreA practical look at SAFe, LeSS, Scrum@Scale, Disciplined Agile, Nexus, and custom hybrid models for enterprise IT organizations using Jira, Jira Service Management, and Confluence Cloud. Scaling Agile in the Enterprise: The Question Nobody Really Wants to Answer For many organizations, Agile starts small and local. A few teams adopt Scrum, delivery improves, visibility increases,…
Read MorePractical lessons learned from real-world alert routing, automation, and integrations
Read MoreThe current architecture and underlying technologies behind the Atlassian Rovo engine, in light of recent developments The last few months show the path forward If you’ve been following the evolution of AI in recent years, you know changes come fast and often, and even a single year can be much too long an interval to…
Read MoreWhen people talk about “Forms” in the Atlassian ecosystem, things can get confusing fast because Jira offers two types of forms, and though they look similar, they work very differently. Here’s the real difference, explained clearly. JSM Forms: The Magic Portal for Your Users JSM Forms are forms that appear on the Jira Service Management…
Read MoreInsights into how project managers perceive AI reshaping the project management. At the Threshold of a New Project Management Era Over a decade ago, when I first read about how AI could reshape jobs, my main question was how it would affect the role I held then: Project Manager. Years later, after experimenting with the…
Read More
Will AI really change the Service Desk? Anyone who works in an IT office knows this: between tickets, locked accounts, and last-minute requests, the service desk is the invisible heart of the company.Lately, though, everyone’s talking about one thing: artificial intelligence. And the question is always the same:How much will it really change the way…
Read MoreAn overview of the joint Axelos and Atlassian paper on integrating ITIL® 4 into modern ITSM workflows. ITIL® 4 Meets Agile: A New Era of ITSM with Atlassian and AXELOS In today’s fast-paced digital world, IT is no longer just a back-office function. It’s a central enabler of business innovation and value creation. As technologies…
Read More
In a world that’s constantly chasing the next big thing – AI-driven workflows, voice assistants, holograms (ok, maybe not quite yet) – email continues to quietly thrive. Yes, that humble, old-school communication tool is still shockingly relevant. And no, this isn’t a sponsored message from your email inbox. 😄 As consultants, we often talk about how some technologies evolve at…
Read More
In many organizations, customers request physical or digital assets via the Jira Service Management portal. Tracking the status of these deliveries and keeping the requestor informed is critical for transparency and customer satisfaction. This blog post outlines a robust solution using Jira Automation to manage and visualize the delivery process directly in the customer portal…
Read MoreAs discussed in my previous posts (Part 1 and Part 2) on managing Alerts with Jira Service Management, the way JSM handles alerts is crucial for keeping IT operations smooth. But what happens when an alert pops up at 3 AM? Who gets notified, and how? That’s where on-call management comes in. Jira Service Management…
Read More