Blog Entries

18. 12. 2018 NetEye Blog Admin EriZone & OTRS, NetEye, Uncategorized

NetEye & EriZone User Group 2019 – Registration open

Registrations for the German edition of the NetEye & EriZone User Group, taking place on the 10th of April 2019 are open. The program foresees a full-day event comprising best practice presentations and interactive workshops, driving tangible innovation and first hand experiences in working with NetEye and EriZone. The event will take place at Dauphin… Read More

17. 12. 2018 Mirko Morandini EriZone & OTRS

I’ll show you “my Assets”!

“Alexa, please tell me all the devices assigned to me!” – This may not be a frequent request in the life of a service manager (yet). However, giving your customers visibility of the assets registered in their name is a sign of transparency, trust and good organization. But let’s start from the beginning of the… Read More

17. 12. 2018 Valentina Da Rold Development, NetEye

IPL Turns NetEye 4 Development Upside Down

We are witnessing a deep transformation within the NetEye 4 core: Icinga Web 2 will move from the Zend Framework to a totally new library called IPL (Icinga PHP Library).  This change is already underway in the NetEye 4.3 release with the new version of the Director module.  The Icinga team has already partially introduced… Read More

14. 12. 2018 MarinovMihail Uncategorized

EriZone 5.6 packages Updates

EriZone-5.6.3.opm EriZoneCore-5.6.3.opm Fixes: -Quick ticket remain in Dispatcher queue -Multi select dynamic field could not be emptied -Disable remote db field update on form update EriZoneServiceDeskEnhancement-5.6.1.opm Fixes: -Service comment not displayed on ticket by service EriZoneTheme-5.6.3.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone… Read More

05. 12. 2018 Valentina Da Rold Development, NetEye

How to create a new ZendForm element for Icinga Web 2

In one of the latest releases of the EventHandler module for NetEye 4 we introduce, for the first time, a completely customized form element.  In order to satisfy certain EventHandler usage constraints, we needed to create a drop-down element that allows the user to enter a custom value in addition to choosing one of the… Read More

05. 12. 2018 Michele Santuari Development, NetEye

Research & Development – Backlog (Part 2)

We described in a prior blog post how the Research & Development team has adopted a full Agile approach.  Although the basic principles remain unchanged and all team members have embraced a mindset of self-organization and team collaboration, in recent years new challenges have arisen that require continuous improvements in our methodologies. In particular, in this blog post we… Read More

04. 12. 2018 Michele Santuari NetEye Updates

Updated icingaweb2 and icingaweb2-module-update for NetEye 4.3

Updated icingaweb2 to version 2.6.1_neteye1.20.2-1 and icingaweb2-module-update to version 0.4.2-1 for NetEye 4.3: Fixed: Missing instructions in the “Additional Modules” user guide page.

03. 12. 2018 Michele Santuari NetEye Updates

Updated icinga2, icingaweb2, neteye, neteye-setup, elasticsearch-neteye-config, elasticsearch-plugin-searchguard, searchguard-plugin-common for NetEye 4.3

Updated icinga2 to version 2.10.1_neteye1.4.8-1, icingaweb2 to version 2.6.1_neteye1.20.1-1, neteye to version 4.3.0-8, and neteye-setup to version1:1.0.0-1 for NetEye 4.3: Fixed:  A cluster’s external and internal hostnames must be configurable (NET4-100) Updated elasticsearch-neteye-config to version 1.3.2-1, elasticsearch-plugin-searchguard to version 0.3.1-1, and searchguard-plugin-common to version 0.3.1-1 for NetEye 4.3: Fixed: Adapt the configuration to use the internal hostname… Read More

26. 11. 2018 Arianna Cunaccia NetEye, Network Traffic Monitoring, ntop

ntop Training

Who is using your network and how? What kind of traffic does your company generate? Where does slow network performance come from? ntop has the answers. ntop is a network traffic probe that monitors network usage. This solution provides an intuitive, encrypted web user interface for the exploration of both real-time and historical traffic information. In our… Read More

26. 11. 2018 Gianluca Piccolo NetEye Updates

Updated icingaweb2-module-director

Updated icingaweb2-module-director to 1.5.1_neteye1.5.1-1: – Fixed: Hooked fields hides custom fields on host templates

26. 11. 2018 Susanne Greiner NetEye, NetEye ITOA

How to Drop a Tag in InfluxDB

If  you’ve ever had cardinality problems with InfluxDB, you might have discovered that a tag is the likely culprit.  Well done!  But now your next step is getting rid of that tag, and that’s when you’ll realize that in a time series database, tags play an important role in indexing.  Because dropping tags is rather complicated,… Read More

21. 11. 2018 Juergen Vigna Capacity Management, Microsoft Management, NetEye, NetEye ITOA

Manage the Performance of your MSSQL Databases

So you have MSSQL databases and you’d like to keep an eye on the performance of your DB.  Using NetEye this is quite easy.  The  tools you need are already available on your NetEye server:  InfluxDB, the Telegraf agent, and Grafana for visualizing your Dashboards. The SQL Server Input Plugin provides metrics for your SQL… Read More

21. 11. 2018 Michele Santuari NetEye Updates

Updated elasticsearch-neteye-config and icingaweb2-module-update for NetEye 4.3

Updated elasticsearch-neteye-config to version 1.3.1-1 for Neteye 4.3: Fixed: Config file is recreated and Elasticsearch is restarted during each execution of the neteye_secure_install script in a cluster environment. Updated icingaweb2-module-update to version 0.4.1-1 for Neteye 4.3: Fixed: Notification for the update is present in brand new installations.

21. 11. 2018 Alessandro Romboli Microsoft Management, NetEye

Microsoft Remote Desktop Services 2016 Issue

Remote Desktop Services 2016: The AppContainer Windows Server 2016 introduced the “AppContainer”, which is created when users connect to the server for the first time. Due to a registry leak, the Windows Server generates registry bloat for firewall rules. This registry bloat can be found in the following registry keys: HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Configurable\System Over time, this… Read More

19. 11. 2018 NetEye Blog Admin EriZone & OTRS, NetEye

Our contribution to the SFScon

This year we again took an active part in the South Tyrol Free Software Conference “SFScon”, an annual Italian conference dedicated to new technologies in the field of Open Source and Free Software.  400 participants joined the event, with sessions divided into parallel tracks about “DevOps”, “AI & Analytics”, “Best Practices” and “Data Infrastructure &… Read More