Blog Entries

19. 09. 2018 Arianna Cunaccia Application Performance Management, NetEye

YES [AI] CAN
The Artificial Intelligence as Opportunity and Challenge

The Cloud, Big Data and IoT are changing the way businesses operate: value can only be created by making effective use of data. This demand to deepen knowledge has increased the number of big data tools, new sharing platforms and smart objects. But how do these new technologies affect traditional methods of IT management? What… Read More

18. 09. 2018 MarinovMihail NetEye

Telegraf Plugin for VMware Counters from a Windows Guest OS

Telegraf is a plugin-driven agent for collecting metrics from various sources (based on the configured input plugins), preprocessing and aggregating them (based on configured processor and aggregator plugins), and forwarding them to the desired destinations (depending on the configured output plugins). Telegraf is used throughout NetEye to collect performance data, forward them to InfluxDB where… Read More

13. 09. 2018 Patrick Zambelli Business Process, Nagios-Plugins, NetEye

IT Service Status Aggregation for Distributed Monitoring Scenarios

With this article I will talk about a recent customer project on End User Experience within a distributed environment. When we use the word “distributed”, we don’t always think about sites distributed across multiple continents. This project focused on monitoring the quality that IT users experience between the ground floor and the 2nd floor within… Read More

30. 08. 2018 Alessandro Romboli NetEye

Microsoft Remote Desktop Services: Customization and Performance

A Little History The Microsoft Remote Desktop Services (RDS) architecture is widely used to publish centralized Desktop and Windows Applications to users from remote sites. With RDS, only the software user interfaces are transferred to the client system. All input from the client system is transmitted to the server, where software execution takes place. RDS… Read More

29. 08. 2018 Charles Callaway NetEye

Custom User Guide Content in NetEye 4

In my last post, I showed you how to set up your own customized documentation in NetEye 3 so that it won’t be overwritten when you upgrade.  Doing the same thing in NetEye 4 is also possible even though there isn’t a dedicated link for external documentation like in NetEye 3’s DokuWiki, and there isn’t… Read More

24. 08. 2018 Karlis Upitis NetEye

Introducing Lampo Module-Wide Quick Navigation

Do you count yourself a power user? Then you will like Lampo! Lampo is module-wide quick navigation feature which allows you to quickly jump from one module section to another.  Lampo is not installed by default, so be sure to install it first so you can try it out. Lampo allows you to get to… Read More

24. 08. 2018 Karlis Upitis EriZone & OTRS

Images in EriZone notification emails

Images in scalable vector graphics format (SVG) are wonderful!  They’re crispy on retina displays, resizable without losing image quality, and usually take less space.  That means a faster loading time for the web page. But what about SVG in email?  Although web technologies have developed rapidly, HTML-enhanced email is struggling to keep up.  Using SVG… Read More

21. 08. 2018 MarinovMihail EriZone Updates

EriZone 5.5 packages Updates

EriZoneCore-5.5.2.opm EriZoneServiceDeskEnhancement-5.5.2.opm Ticket template based on selected service and category – check template change on new service selection has been enabled EriZoneTheme-5.5.2.opm Logo can be shown in external email notifications with Outlook client. In order to enable that feature create a png/jpeg logo and set Framework >> Frontend::Agent >> AgentLogoEmail config item via Admin >>… Read More

20. 08. 2018 Patrick Zambelli Microsoft Management, Nagios-Plugins, NetEye

Microsoft WMI Monitoring – Some troubleshooting advice

In my previous blog I introduced the concepts of agentless monitoring via WMI for Microsoft environments:  from the preparation of suitable authentication credentials to providing some simple monitoring examples.  In this blog I would like to add more details about specific checks, and the possibilities for troubleshooting if you have difficulty fetching the desired data…. Read More

14. 08. 2018 Oreste Attanasio NetEye

NagMap and Google Maps

Google has recently changed its API access policies; since June 11, 2018, the use of the API private key has been mandatory. In NetEye’s NagMap application, access to the Google Maps data has thus stopped, resulting in error alerts like this: In order to gain access to Google Maps data, you must obtain an API… Read More

08. 08. 2018 Charles Callaway NetEye, Release Notes

NetEye 3.14 and NetEye 4.2 Release Notes

NetEye 3.14 Release Notes Welcome to the latest version of our NetEye Unified Monitoring Solution that introduces an updated version of Grafana, customizable asset management import into monitoring, new profiles for Windows software in Monarch, and updated SMS gateway hardware.  It also contains upgraded infrastructure for NetEye ITOA subscribers.   Product: NetEye Release Number: 3.14 Release Date:… Read More

07. 08. 2018 MarinovMihail EriZone & OTRS, EriZone Security Advisories

EriZone – Security Advisory

A vulnerability has been detected on EriZone – OTRS systems. This vulnerability is classified with a severity of 7.2 (high). Further information regarding this topic can be found at https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/ To guarantee the security of your system, we recommend applying last released patches for EriZone 5.5.x, 5.4.x and 5.3.x Via Admin >> Package Manager Click on… Read More

31. 07. 2018 Charles Callaway EriZone & OTRS, Release Notes

EriZone 5.5 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.5. Product: EriZone Release Number: 5.5 Release Date: July 31, 2018 Release Type: Minor Previous Release: 5.4 These release notes for EriZone 5.5 describe new features and improvements and provide information on how to upgrade.Enhancements Signatures on Mobile Devices – we have integrated human signatures on mobile devices. It’s… Read More

24. 07. 2018 Juergen Vigna NetEye

Check Your Exchange Server Status

If you have an Exchange Server and want to check its status, Exchange has a PowerShell API just for this.  Check out this zip file exchange-serverhealth, which includes a powershell script to put on your Exchange Server and a “Monarch” Service Profile that you can import into your NetEye Monarch Monitoring Configuration Application. On your… Read More

24. 07. 2018 Juergen Vigna Nagios, Nagios-Plugins, NetEye

Total Control Over Your Citrix User Connections

Do you have Citrix or Windows RDP servers, and your users keep calling you because of problems?  The first problem is to see which server the user was connected to.  I solved this problem by monitoring the user connections on Windows Terminal Servers (including Citrix Servers), so that you know how many users are connected… Read More

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