Blog Entries

09. 07. 2018 Valentina Da Rold Development, NetEye

Introducing Pagination for Grafana Scripted Dashboards

The new release of NetEye 4 brings with it the Grafana scripted dashboard concept. If you have lots of metric names, it can be annoying to have to constantly create new dashboards.  But if they change in a defined pattern (e.g., new servers), you can use scripted dashboards to create those dashboards dynamically using JavaScript. … Read More

30. 06. 2018 Giuseppe Di Garbo NetEye

Network Discovery and Asset Inventory: A Useful Comparison

Most of our customers know and use NeDi for network discovery and inventory, and GLPI for asset management. These NetEye modules have two important results, if they are implemented and used in the best way: Having an active discovery tool to identify each device connected to the company network: from the main network devices to… Read More

29. 06. 2018 Michele Santuari NetEye Updates

Updated neteye-monarch to 4.7.6-1 for NetEye 3.13

Fixed: Export to InfluxDB does not consider InfluxDB retention policies (NMONARCH-141)

28. 06. 2018 Roberto Palmarin NetEye

Measure, Measure, Measure… and then Decide

Before making decisions it’s good practice to gather data. Important data, I should say. In this post I will propose how to use Telegraf to gather that data. Telegraf is open source software that allows you to gather raw data (metrics) from your configured plugins and then forward them to the destination of your choice… Read More

28. 06. 2018 Benjamin Gröber Development, NetEye, Uncategorized

DRBD 9 Multi-Slave Mesh Network Quickstart Guide

DRBD 9  allows configurations to have multi node replication without stacking. In this post I will briefly describe how to define a multi-node DRBD resource, and highlight the differences for pacemaker cluster integration.

27. 06. 2018 Michele Santuari Linux, ntop

Custom Ubuntu ISO image for unattended and offline installation

The optimized delivery of our products requires the automation of installations and upgrades.  In particular, the latest version of the nBox appliance is based on Ubuntu and requires automated and, possibly, offline installation and upgrade processes. The aim of this article is to describe the procedure to create an Ubuntu ISO image, which provides the… Read More

25. 06. 2018 Valentina Da Rold NetEye Updates

Updated neteye-thruk to 2.20.2_neteye2.0.6-1 for NetEye 3.13

– Fixed: Thruk does not write cronjob on start (NETHRUK-203)

25. 06. 2018 MarinovMihail EriZone & OTRS

Signatures on Mobile Devices

Beginning with EriZone 5.5 we have integrated human signatures on mobile devices. It’s now possible for the agents to obtain a digital signature and store it as an included image for the last ticket article. After that, the full content of the article – including the signature – can be printed. We have provided a new agent… Read More

20. 06. 2018 Mirko Morandini EriZone & OTRS

Managing 3rd Level Support with EriZone

I often get asked to explain the “best way” to involve partners that provide external (3rd level) support. In IT service management, 3rd level support is commonly defined as the external providers that need to be involved when the first level support and the specialists in 2nd level support cannot provide, or are not able… Read More

19. 06. 2018 Gabriele Cecco EriZone & OTRS

A New Transition Action for Activity Management

This article will show you an EriZone innovation you can introduce into your process: a Transition Action for Activity Management. One of the main uses of this new feature is in the area of HR. There is no doubt that onboarding of a new employee in a company requires that multiple activities are fulfilled by… Read More

04. 06. 2018 TobiasGoller NetEye

NetEye 4 – First Installation Experiences

Over the last few weeks I’ve had the opportunity to install my first NetEye 4 at a customer site, and now I’d like to report to you about my experience. NetEye 4 comes with the Icinga2 monitoring engine, and we are using Icinga Director for managing the monitoring configuration. Obviously we have started to integrate… Read More

01. 06. 2018 MarinovMihail EriZone Updates

EriZone 5.4 packages Updates

EriZoneCore-5.4.4.opm Configuration for CC customer search field has been added EriZoneTheme-5.4.4.opm Maintenance message layout problem Label issue on DynamicField on AgenTicketZoom Customer view: symbol “::after” not displayed correctly RichText in QuickTicket view wrong on mobile EriZoneJIRA-5.4.1.opm DoNotSplitJIRATicket parameter is not passed to Daemon task EriZoneActivityManagement-5.4.1.opm Priority is not mandatory for AMActivities, so null should be… Read More

22. 05. 2018 MarinovMihail EriZone Updates

EriZone 5.4 packages Updates

EriZoneCore-5.4.2.opm EriZoneServiceDeskEnhancement-5.4.2.opm EriZoneTheme-5.4.2.opm QuickTicket Template erroneous warning popup message when templete is disabled for service/categoryUpgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZoneCore EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages

18. 05. 2018 admin EriZone & OTRS, NetEye

NetEye customer “beegy” awarded as “Innovator of the year”

The renowned German economic magazine “brand eins” recently honored the most innovative companies in Germany. In the energy and environment sector long lasting NetEye customer “beegy” headquartered in Mannheim is listed on top of the podium. beegy has created a suite of remote-controlled photovoltaic panels, Tesla Powerwalls, and charging points for electric vehicles. These services… Read More

17. 05. 2018 Arianna Cunaccia NetEye

Discover your Network – NeDi Training 2018

How many different types of devices, vendors and operating systems can you find in your infrastructure? It is almost impossible nowadays to keep track of your devices and to map out your network topology without a proper tool. NeDi simplifies the discovery procedure, providing an exact plan of your network. All useful information such as… Read More

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