Blog Entries

20. 06. 2018 Mirko Morandini EriZone & OTRS

Managing 3rd Level Support with EriZone

I often get asked to explain the “best way” to involve partners that provide external (3rd level) support. In IT service management the 3rd level support is commonly defined as the external providers that need to be involved when the first level support and the specialists in 2nd level support cannot provide or are not… Read More

19. 06. 2018 Gabriele Cecco EriZone & OTRS

A New Transition Action for Activity Management

This article will show you an EriZone innovation you can introduce into your process: a Transition Action for Activity Management. One of the main uses of this new feature is in the area of HR. There is no doubt that onboarding of a new employee in a company requires that multiple activities are fulfilled by… Read More

04. 06. 2018 TobiasGoller NetEye

NetEye 4 – First Installation Experiences

Over the last few weeks I’ve had the opportunity to install my first NetEye 4 at a customer site, and now I’d like to report to you about my experience. NetEye 4 comes with the Icinga2 monitoring engine, and we are using Icinga Director for managing the monitoring configuration. Obviously we have started to integrate… Read More

01. 06. 2018 MarinovMihail EriZone Updates

EriZone 5.4 packages Updates

EriZoneCore-5.4.4.opm Configuration for CC customer search field has been added EriZoneTheme-5.4.4.opm Maintenance message layout problem Label issue on DynamicField on AgenTicketZoom Customer view: symbol “::after” not displayed correctly RichText in QuickTicket view wrong on mobile EriZoneJIRA-5.4.1.opm DoNotSplitJIRATicket parameter is not passed to Daemon task EriZoneActivityManagement-5.4.1.opm Priority is not mandatory for AMActivities, so null should be… Read More

22. 05. 2018 MarinovMihail EriZone Updates

EriZone 5.4 packages Updates

EriZoneCore-5.4.2.opm EriZoneServiceDeskEnhancement-5.4.2.opm EriZoneTheme-5.4.2.opm QuickTicket Template erroneous warning popup message when templete is disabled for service/categoryUpgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZoneCore EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages

18. 05. 2018 admin EriZone & OTRS, NetEye

NetEye customer “beegy” awarded as “Innovator of the year”

The renowned German economic magazine “brand eins” recently honored the most innovative companies in Germany. In the energy and environment sector long lasting NetEye customer “beegy” headquartered in Mannheim is listed on top of the podium. beegy has created a suite of remote-controlled photovoltaic panels, Tesla Powerwalls, and charging points for electric vehicles. These services… Read More

17. 05. 2018 Arianna Cunaccia NetEye

Discover your Network – NeDi Training 2018

How many different types of devices, vendors and operating systems can you find in your infrastructure? It is almost impossible nowadays to keep track of your devices and to map out your network topology without a proper tool. NeDi simplifies the discovery procedure, providing an exact plan of your network. All useful information such as… Read More

17. 05. 2018 Paolo Lioni EriZone & OTRS, NetEye

Our first “Stay tuned” NetEye & EriZone meeting

Sharing inspiring experiences and exciting news on NetEye and EriZone:  These were the two main ingredients that made our first Stay Tuned meeting a success. With the idea of always keeping our customers up to date on the latest innovations in the IT Service management and monitoring fields, we have organized a roundtable for a… Read More

15. 05. 2018 Davide Bizzarri NetEye

How to monitor docker containers using cAdvisor [ Part 2 ]

Introduction In this second part of the tutorial we will create a Grafana dashboard to visualize the performance data that we have collected in the first part of the tutorial that can be found here: How to monitor docker containers using cAdvisor [ Part 1 ] 1. Create a new Data Source The first thing… Read More

14. 05. 2018 admin NetEye

IT Security Conference 2018 – Get your VIP tickets

Our rapidly changing digital world is demanding new monitoring strategies  for managing your IT infrastructure and adapting business transformations in real time. IoT, mobility and Hybrid Clouds offer opportunities as well as potential risks and challenges. How can you succeed in shifting your security posture from reactive to active, and your IT service monitoring from… Read More

09. 05. 2018 Arianna Cunaccia NetEye

NetEye Analytics and Dashboards Training

The main objective for IT today is to guarantee high performance services and business continuity. To achieve these goals, you need to combine at least three fundamental aspects: the right analytical capacity to measure each relevant metric both at the application and at the infrastructural level; timely notifications to intervene quickly and preemptively; and finally,… Read More

08. 05. 2018 Georg Kostner NetEye

The Future of NetEye

NetEye unveils redesigned interface with fully enhanced monitoring capabilities We are proud to announce that we are continuing to innovate with our NetEye 4 monitoring solution.  This major update provides a significant step forwards, and is the clear result of the development of our business solutions synchronizing with market demand. This new version is a… Read More

04. 05. 2018 Davide Bizzarri NetEye Updates

Updated neteye-api to 1.15.1-1 for NetEye 3.13

– Fixed shared memory creation (NETHRUK-198)

02. 05. 2018 Charles Callaway NetEye, Release Notes

NetEye 3.13 and 4.1 Release Notes

NetEye 3.13 Release Notes Welcome to the latest version of our NetEye Unified Monitoring Solution that introduces methods to automate business process creation, scheduling of asset import via CSV, load balancing best practices, and improved Grafana dashboards. Product: NetEye Release Number: 3.13 Release Date: April 30, 2018 Release Type: Minor Previous Release: 3.12 System Requirements: NetEye 3.12 installation or… Read More

02. 05. 2018 Charles Callaway EriZone & OTRS, Release Notes

EriZone 5.4 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.4. Product: EriZone Release Number: 5.4 Release Date: April 30, 2018 Release Type: Minor Previous Release: 5.3 These release notes for EriZone 5.4 describe new features and improvements and provide information on how to upgrade. Enhancements Scalable priority management for activities in Activity Management. This feature enables organizations to… Read More

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