Blog Entries

14. 08. 2018 Oreste Attanasio NetEye

Nagmap and Google maps

Google has recently changed its API access policies; since June 11, 2018, the use of the API private key has been mandatory. In NetEye’s Nagmap application, access to the google maps data has hence stopped, resulting in error alerts like this: In order to gain access to Google Maps data, you have to get an… Read More

08. 08. 2018 Charles Callaway NetEye, Release Notes

NetEye 3.14 and NetEye 4.2 Release Notes

NetEye 3.14 Release Notes Welcome to the latest version of our NetEye Unified Monitoring Solution that introduces an updated version of Grafana, customizable asset management import into monitoring, new profiles for Windows software in Monarch, and updated SMS gateway hardware.  It also contains upgraded infrastructure for NetEye ITOA subscribers.   Product: NetEye Release Number: 3.14 Release Date:… Read More

07. 08. 2018 MarinovMihail EriZone & OTRS, EriZone Security Advisories

EriZone – Security Advisory

A vulnerability has been detected on EriZone – OTRS systems. This vulnerability is classified with a severity of 7.2 (high). Further information regarding this topic can be found at https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/ To guarantee the security of your system, we recommend applying last released patches for EriZone 5.5.x, 5.4.x and 5.3.x Via Admin >> Package Manager Click on… Read More

31. 07. 2018 Charles Callaway EriZone & OTRS, Release Notes

EriZone 5.5 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.5. Product: EriZone Release Number: 5.5 Release Date: July 31, 2018 Release Type: Minor Previous Release: 5.4 These release notes for EriZone 5.5 describe new features and improvements and provide information on how to upgrade.Enhancements Signatures on Mobile Devices – we have integrated human signatures on mobile devices. It’s… Read More

24. 07. 2018 Juergen Vigna NetEye

Check Your Exchange Server Status

If you have an Exchange Server and want to check its status, Exchange has a PowerShell API just for this.  Check out this zip file exchange-serverhealth, which includes a powershell script to put on your Exchange Server and a “Monarch” Service Profile that you can import into your NetEye Monarch Monitoring Configuration Application. On your… Read More

24. 07. 2018 Juergen Vigna Nagios, Nagios-Plugins, NetEye

Total Control Over Your Citrix User Connections

Do you have Citrix or Windows RDP servers, and your users keep calling you because of problems?  The first problem is to see which server the user was connected to.  I solved this problem by monitoring the user connections on Windows Terminal Servers (including Citrix Servers), so that you know how many users are connected… Read More

09. 07. 2018 Valentina Da Rold Development, NetEye

Introducing Pagination for Grafana Scripted Dashboards

The new release of NetEye 4 brings with it the Grafana scripted dashboard concept. If you have lots of metric names, it can be annoying to have to constantly create new dashboards.  But if they change in a defined pattern (e.g., new servers), you can use scripted dashboards to create those dashboards dynamically using JavaScript. … Read More

30. 06. 2018 Giuseppe Di Garbo NetEye

Network Discovery and Asset Inventory: A Useful Comparison

Most of our customers know and use NeDi for network discovery and inventory, and GLPI for asset management. These NetEye modules have two important results, if they are implemented and used in the best way: Having an active discovery tool to identify each device connected to the company network: from the main network devices to… Read More

29. 06. 2018 Michele Santuari NetEye Updates

Updated neteye-monarch to 4.7.6-1 for NetEye 3.13

Fixed: Export to InfluxDB does not consider InfluxDB retention policies (NMONARCH-141)

28. 06. 2018 Roberto Palmarin NetEye

Measure, Measure, Measure… and then Decide

Before making decisions it’s good practice to gather data. Important data, I should say. In this post I will propose how to use Telegraf to gather that data. Telegraf is open source software that allows you to gather raw data (metrics) from your configured plugins and then forward them to the destination of your choice… Read More

28. 06. 2018 Benjamin Gröber Development, NetEye, Uncategorized

DRBD 9 Multi-Slave Mesh Network Quickstart Guide

DRBD 9  allows configurations to have multi node replication without stacking. In this post I will briefly describe how to define a multi-node DRBD resource, and highlight the differences for pacemaker cluster integration.

27. 06. 2018 Michele Santuari Linux, ntop

Custom Ubuntu ISO image for unattended and offline installation

The optimized delivery of our products requires the automation of installations and upgrades.  In particular, the latest version of the nBox appliance is based on Ubuntu and requires automated and, possibly, offline installation and upgrade processes. The aim of this article is to describe the procedure to create an Ubuntu ISO image, which provides the… Read More

25. 06. 2018 Valentina Da Rold NetEye Updates

Updated neteye-thruk to 2.20.2_neteye2.0.6-1 for NetEye 3.13

– Fixed: Thruk does not write cronjob on start (NETHRUK-203)

25. 06. 2018 MarinovMihail EriZone & OTRS

Signatures on Mobile Devices

Beginning with EriZone 5.5 we have integrated human signatures on mobile devices. It’s now possible for the agents to obtain a digital signature and store it as an included image for the last ticket article. After that, the full content of the article – including the signature – can be printed. We have provided a new agent… Read More

20. 06. 2018 Mirko Morandini EriZone & OTRS

Managing 3rd Level Support with EriZone

I often get asked to explain the “best way” to involve partners that provide external (3rd level) support. In IT service management, 3rd level support is commonly defined as the external providers that need to be involved when the first level support and the specialists in 2nd level support cannot provide, or are not able… Read More

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