Blog Entries

19. 02. 2020 Thomas Forrer Events, NetEye, Service Management, Unified Monitoring

FOSDEM 2020

Yes, we did it again! As every year FOSDEM is really inspiring for us, bringing important ideas and new solutions.

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04. 02. 2020 Oreste Attanasio NetEye, Service Management

Microsoft will Deny Plain LDAP Connections to AD Beginning March 2020

Starting in March 2020, Microsoft will release an update which includes hardening measures for LDAP binding. Read the full advisory here: https://portal.msrc.microsoft.com/en-us/security-guidance/advisory/ADV190023 . This affects all of us who still use plain LDAP to perform queries in Active Directory. Starting in March we will be forced to use secure LDAP binding, because AD will deny…

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28. 12. 2019 Mirko Morandini Log-SIEM, Service Management

EriZone ISMS: The Tool for ISO 27001 Documentation

As a Christmas gift, my dear friend and colleague Gabriele presented the EriZone ISMS tool, a specifically customized and configured EriZone to support the documentation of a company’s Information Security Management System based on ISO/IEC 27001. Follow this link to read his post first: https://www.neteye-blog.com/2019/12/use-erizone-to-maintain-and-improve-an-isms-based-on-iso-27001/. In this post I will give more technical details about…

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18. 12. 2019 Gabriele Cecco Service Management

Use EriZone to Maintain and Improve an ISMS based on ISO 27001

This year my colleague Mirko and I had among our annual goals the use of EriZone to support ISO 27001. The project was not highly detailed, so therefore we felt free to interpret it the way we thought would be most useful for a medium-sized company. Obviously we needed to know exactly what ISO 27001…

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17. 12. 2019 Mirko Morandini Service Management

Fast & Simple: Use the Browser Search Bar to Search in EriZone!

Today I’ll present you a hidden gem in EriZone and OTRS: With a few clicks, your favorite browser’s search bar will be able to search for ticket numbers or full text in EriZone. The browsers’ search and address bar fields come with some predefined search engines, but can also be extended with your own searches….

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02. 10. 2019 Mirko Morandini Service Management

Integrating EriZone with Monitoring Tools

Two screens for monitoring, ticketing, event management, CRM, project management and Outlook, and at least another two screens for all the applications that you need to manage… that often seems to be the minimum for working efficiently. However, you probably don’t want your office to look like a NASA flight control room… To organize the…

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26. 09. 2019 Gabriele Cecco Service Management

How to Reduce the Open Tickets Number in an IT Service Desk and Live Peacefully

If you think you don’t need to reduce the open tickets number in your Service Desk, ask your Service Desk Manager how many they are. Take care that Open Tickets are all those not closed (in all queues), no cheating! Did you do it? Did the answer surprise you? Then keep reading because this article…

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03. 09. 2019 Massimo Giaimo Events, Log-SIEM, NetEye, Service Management

NetEye SIEM: The Attacker’s Point of View

In our ethical hacking activities there are three different phases in which we clash with the themes of SIEM: PLANNING – The phase prior to the activity where we define the scope of engagement, be it for a Vulnerability Assessment, a Penetration Test or simulating a real attack CHALLENGE – The activity, corresponding to Vulnerability…

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31. 07. 2019 MarinovMihail Downloads / Release Notes, Events, Service Management

EriZone 5.7 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.7. Product: EriZoneRelease Number: 5.7Release Date: July 31, 2019Release Type: MinorPrevious Release: 5.6 These release notes for EriZone 5.7 describe new features and improvements, and provide information on how to upgrade. Enhancements ACL can now be applied for Categories in customer ITSM Advanced (EZPROD-18) Addition…

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24. 07. 2019 Luca Buonocunto Log-SIEM, NetEye, Service Management

5 Bullet Points for Information Security Incident Management

Modern society has continued its increasing use of digital solutions, and today large amounts of sensitive data are stored digitally.  As the value and sensitivity of this information increases, the number of potential threats will increase accordingly. Verizon Enterprise’s RISK team recently published a report in cooperation with the United States Secret Service (USSS), the…

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25. 06. 2019 Mirko Morandini Service Management

Kanban Boards 看板 in EriZone

These whiteboards with handdrawn swimlanes and lots of apparently randomly placed sticky notes are present nowadays in most developers’ offices. Kanban (Japanese for “signboard”) is however not just a visualization strategy. It originated as a method for production planning, first used at Toyota, and its ideas were adopted for software development 15 years ago. A…

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25. 06. 2019 Gabriele Cecco Service Management

EriZone: A Simpler Way to Make Your Processes Simple

Dozens of new toy ideas arrive every day at Kenner Toys. Each of them must be evaluated and approved by all three partners: the brothers Huey (the Marketing Manager), Dewey (the Sales Manager) and Louie (the Finance Manager). They often travel to remote places around the world so it is Uncle Donald who must verify…

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15. 04. 2019 NetEye Blog Admin Events, Service Management

The NetEye User Group

Imagine sitting in this 1929 racing Bugatti and risking an accident – well, you’d better not do that. But the good news is: Predictive analytics with NetEye will usher in a new era of accident-free pipeline monitoring. This year´s German NetEye User Group perfectly combined the fascinating world of vintage race and sports cars with…

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29. 03. 2019 Mirko Morandini Service Management

Importing and Exporting Data

A service management system collects an enormous amount of ticketing data, which often needs to be used for statistical evaluation, accounting purposes, monitoring the involvement of 3rd party companies, etc.  EriZone provides several different means to extract this data: On the web interface, you can save search results as CSV or Excel files, and then run…

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26. 03. 2019 Gabriele Cecco Service Management

Add Some Style to Your Notifications

Some time ago, a customer told me about his need to produce, via EriZone, a summary document containing the data collected in the ticket dynamic fields. One way to do this is to take advantage of the EriZone Ticket Notification Module. Using the native editor in the notification module, I created an HTML table and…

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