What is Insight? Insight is the Atlassian CMDB included in Jira Service Management Cloud Premium. If you’re reading this article, you probably already have Jira Service Management, but are not yet familiar with Insight. So let’s start with the first of a series of exercises that will help you learn more about cloud Insight and…
Read MoreA knife, a saw, a pair of scissors, two screwdrivers, … Having specialized tools at hand when you need them can be convenient. But all these tools together are heavy, bulky and don’t suit everyone’s pocket (budget as well as size!). That’s why the Swiss knife has had and still has such success: you get…
Read MoreAs is almost the norm by now, I am writing a blog on the subject of the SOS JobScheduler again this year. As you already know, Würth Phoenix is an official partner of the German company SOS Berlin, the creator of the SOS JobScheduler. In our role as partner, we not only resell the JobScheduler…
Read MoreLet’s suppose you need to synchronize 2 projects in Jira Service Management on two different Cloud instances (e.g., one could be yours and the other one of your supplier’s). Let’s explore two possible ways to get that done. Say we have Project A on the acme.atlassian.com site and Project B on the setec.atlassian.net site. The…
Read MoreWelcome to the latest version of our Service Management solution EriZone version 5.9. Product: EriZoneRelease Number: 5.9Release Date: January 7, 2021Release Type: MinorPrevious Release: 5.8 These release notes for EriZone 5.9 describe changes and improvements, and provide information on how to upgrade. Enhancements Upgrade of OTRS to 5.0.42 including security updates and improved translations. Postmaster filter AttachmentsToXField.pm:…
Read MoreAre you managing your projects in Jira and want to control their expenses? HawkBudget could be the application for you, and its 30-day trial is free. Thanks to HawkBudget you can enter a budget target for your project and keep costs related to hours worked and expenses under control. Let’s start! If you’ve never downloaded…
Read MoreAre you looking for a solution that allows you to manage issues and projects with Roadmap technology? Jira Software might be right for you, and the interesting thing is that you can try it out for free! In this article I’ll explain how. Choose the combination of Atlassian products that you think will help you…
Read MoreAs an Atlassian partner we are working in this period on the preparation of an online demo system in parallel with the delivery of our new NetEye demo online service. For the occasion I decided to expand our already existing NetEye integration with the Atlassian ecosystem that you will find described in other previous blogs….
Read MoreBeginning with GLPI version 0.83 a very useful plugin to record SIM card data was available. The plugin was created by Walid Nouh and then updated by Anthony Piesset and Thierry Bugier Pineau, and was very convenient for keeping track of company SIM card data. In addition to the specific data of the SIM like…
Read MoreBetween one trial run and another, in these summer days I’ve also taken my time to deepen the theme on the interaction between NetEye 4 and ticketing systems. For my tests I chose the Jira Service Desk Cloud, and I must honestly say that the result achieved was satisfactory 🙂 As a method of integration…
Read MoreIncreasingly often, monitoring tools are the recipients of the notifications that are sent when problems arise, in order to guarantee the resolution of those problems quickly. In some circumstances, we need to extend the default type of communication that has historically been used: email. In this blog post I will describe how we integrated NetEye…
Read MoreHave you ever wanted to open a ticket in Jira Service Desk when NetEye 4 highlights a problem? Here’s a recipe for connecting NetEye 4 to Jira Service Desk Cloud.
Preparation Time: About 20 minutes
Difficulty: Easy
Ingredients …
Welcome to the latest version of our Service Management solution EriZone version 5.8. Product: EriZoneRelease Number: 5.8Release Date: April 30, 2020Release Type: MinorPrevious Release: 5.7 These release notes for EriZone 5.8 describe new features and improvements, and provide information on how to upgrade. Enhancements Upgrade of OTRS to 5.0.40 including bugfixes and security updates. EriZoneNetEye4Problems: NetEye4/Icinga dashboard…
Read MoreAs you may already know from our other blog posts, Würth Phoenix is an official partner of the German company SOS Berlin, the creator of the SOS JobScheduler. In our role as partner, we not only resell the JobScheduler solution, but also offer consulting activities for SOS JobScheduler implementations, sizing and so on. Today I…
Read MoreIn this period of Smart Working I am deepening my study of Atlassian products, in particular Jira Software and Jira Service Desk. One of the things that impressed me most about Atlassian products is the flexibility of the search engine given by the JQL (Jira Query Language). I must say that initially when I saw…
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