Blog Entries

13. 09. 2022 Fabrizio Dovesi Service Management

“Würth Phoenix Automation Rules! ” – How to Save Time and Money with Jira Cloud Automations

A deep dive into the Jira Cloud Automations, by exploring how they work, who can manage them and, most importantly, why they will definitively save you money and time (…and not only). In ITIL4 there are 7 guiding principles, listed below, recommended to organizations. By definition: “A guiding principle is a recommendation that provides universal…

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24. 08. 2022 Elena Valgoi Events, Service Management, Webinar

On-premise or cloud? This is the dilemma…

This is Jim. Jim is an IT manager working for a company based in London. His company has been using Jira for maaaaaany years. He is quite happy with the tools and has experienced better communication within his and other teams, faster delivery times, and a greater UX as a consequence. It’s the middle of…

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23. 08. 2022 Mirko Morandini Service Management

Should I Implement a Complex or a Lightweight Service Catalogue?

Creating a “Service Catalogue” What do you do all the day in your IT department? You provide services, in this case IT-related services, to the employees of your company. This includes the personal services for each employee, depending on his/her position and tasks (computers, software, internet connection, etc.) and all the strategic services for running…

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09. 08. 2022 Camilla Biamino Events, NetEye, SEC4U, Service Management

NetEye User Group 2022 in Nuremberg ⛅️

Our yearly NetEye User Group is back! After two years of online User Groups, we are finally back with THE event!This year, our NetEye User Group DACH 2022, will take place in the Zukunftsmusuem in Nuremberg with a major focus on cyber security, a topic that is more relevant than ever! Our speakers will talk…

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01. 08. 2022 Camilla Biamino Cloud, Events, NetEye, Service Management, Webinar

Place Your IT Services in the Clouds ⛅️

Service Management without worries Take advantage of the cloud to improve your IT management, from system upgrades to infrastructure security. Migrate your servers to save on maintenance costs, ticket resolution times and resource usage. The right time is now Take part in our webinar and find out more! (webinar in Italian language)

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23. 05. 2022 Mirko Morandini Cloud, Service Management

Office365/Google Mail Users: Migrate Your EriZone/OTRS Mail Accounts to OAuth2 Authentication NOW!

Both Microsoft and Google will terminate within summer/autumn 2022 the possibility of accessing POP and IMAP mailboxes using usernames and passwords! In the course of the year 2022 Microsoft and Google will terminate support for Basic Auth (the authentication with username and password) for some web services and pass to a more secure method, often…

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27. 04. 2022 Elena Valgoi Events, Service Management

“Culture eats strategy for breakfast” – Exciting news from the Atlassian Team ’22

“Culture eats strategy for breakfast” … Peter Drucker, the management guru, said it ages ago…and Scott Farquhar, Co-Founder and Co-CEO at Atlassian, repeated it in the opening keynote at the Atlassian Team ’22 in Las Vegas (April 5th-7th). Atlassian Team is an annual meeting about Agile & DevOps, ITSM, culture, and work management, where the…

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21. 04. 2022 Fabrizio Dovesi Service Management

“Gonna keep on MONITORING ’til MY TEAM reaches the highest ground” – A Jira Dashboard to monitor Support teams’ performance and service quality level

This post aims to drive you in creating a Jira Dashboard, within an existing Jira Service Management Cloud, designed for both Support teams and managers to monitor the number of issues/tickets trends within a given Support project. After following these simple instructions, in just 10 steps you’ll have: 📌 A Dashboard ready to be used…

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08. 04. 2022 Camilla Biamino Events, NetEye, Service Management, Training

IT Monitoring Training

Are you on your way to becoming a daily NetEye user? Get started with the basics of IT Monitoring in this three-day course*. Our experts will introduce you to the fundamental features, show you not just NetEye’s basic but also its core concepts, and get you to understand the proper monitoring configuration design for your…

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19. 01. 2022 Camilla Biamino Events, Log-SIEM, NetEye, Service Management, Training

New Year – New NetEye Training

Calendar 2022 NetEye Fundamental WPN4-FUNGet an introduction to the fundamentals of our monitoring platform. Learn to handle its main features, distinguish between basic and core concepts, and to choose the proper monitoring configuration design. NetEye Advanced WPN4-ADVLearn advanced NetEye concepts and how to deal with the tool. Master different NetEye functionalities to face particular situations…

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29. 12. 2021 Gabriele Cecco Service Management

Clockwork Automated Timesheet Free

As I promised you some time ago I want to tell you about a free App in the Atlassian Marketplace which for me is a must-have. The app is called Clockwork Automated Timesheet Free and it can be found on the Atlassian Marketplace. The numbers speak for themselves: More than 4,700 downloads at the end…

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15. 12. 2021 Fabrizio Dovesi Development, Service Management

First Steps in Your Atlassian Ecosystem – Keep the Lights on Jira with Confluence Pages Macros

Project data and documentation management is always a challenge. Using macros within your Confluence pages can definitely help with this, especially those that create live charts and reports on the linked Jira project. After following these simple steps, in just a few minutes you’ll have: 📌 A better idea of how to organize Confluence Pages…

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09. 12. 2021 Fabrizio Dovesi Development, Service Management

First Steps on Your Atlassian Ecosystem – Integrate Jira Projects and Confluence Spaces

Once you have an empty, configured Atlassian cloud site, what are the right steps to take in order to get value from it at time zero? After following these simple steps, in just a few minutes you’ll have: 📌 A Confluence Space to manage your documentation 📌 An integrated Jira Project and Confluence Space 📌…

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06. 12. 2021 Mirko Morandini Service Management

JIRA: Importing Issues from OTRS/EriZone and Other Ticketing Systems

More and more companies are adopting the now “quasi-standard” JIRA Software issue tracking and software project management tool, and the emerging ticketing tool JIRA Service Management. For most of them, when transitioning from their previous system, it is essential to preserve the recent ticket history and to migrate open bugs and issues to the new…

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28. 09. 2021 Gabriele Cecco Service Management

Tips to use the Atlassian Marketplace

If you have an Atlassian product you should definitely learn how to explore the Atlassian Marketplace. The Atlassian Marketplace is the equivalent of the Apple App Store or the Google Play Store. On the Atlassian Marketplace you can find thousands of Apps for your Atlassian product both Cloud and Server / Data Center. The Apps…

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