Blog Entries

19. 01. 2022 Camilla Biamino Events, Log-SIEM, NetEye, Service Management, Training

New Year – New NetEye Training

Calendar 2022 NetEye Fundamental WPN4-FUNGet an introduction to the fundamentals of our monitoring platform. Learn to handle its main features, distinguish between basic and core concepts, and to choose the proper monitoring configuration design. NetEye Advanced WPN4-ADVLearn advanced NetEye concepts and how to deal with the tool. Master different NetEye functionalities to face particular situations…

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29. 12. 2021 Gabriele Cecco Service Management

Clockwork Automated Timesheet Free

As I promised you some time ago I want to tell you about a free App in the Atlassian Marketplace which for me is a must-have. The app is called Clockwork Automated Timesheet Free and it can be found on the Atlassian Marketplace. The numbers speak for themselves: More than 4,700 downloads at the end…

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15. 12. 2021 Fabrizio Dovesi Development, Service Management

First Steps in Your Atlassian Ecosystem – Keep the Lights on Jira with Confluence Pages Macros

Project data and documentation management is always a challenge. Using macros within your Confluence pages can definitely help with this, especially those that create live charts and reports on the linked Jira project. After following these simple steps, in just a few minutes you’ll have: 📌 A better idea of how to organize Confluence Pages…

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09. 12. 2021 Fabrizio Dovesi Development, Service Management

First Steps on Your Atlassian Ecosystem – Integrate Jira Projects and Confluence Spaces

Once you have an empty, configured Atlassian cloud site, what are the right steps to take in order to get value from it at time zero? After following these simple steps, in just a few minutes you’ll have: 📌 A Confluence Space to manage your documentation 📌 An integrated Jira Project and Confluence Space 📌…

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06. 12. 2021 Mirko Morandini Service Management

JIRA: Importing Issues from OTRS/EriZone and Other Ticketing Systems

More and more companies are adopting the now “quasi-standard” JIRA Software issue tracking and software project management tool, and the emerging ticketing tool JIRA Service Management. For most of them, when transitioning from their previous system, it is essential to preserve the recent ticket history and to migrate open bugs and issues to the new…

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28. 09. 2021 Gabriele Cecco Service Management

Tips to use the Atlassian Marketplace

If you have an Atlassian product you should definitely learn how to explore the Atlassian Marketplace. The Atlassian Marketplace is the equivalent of the Apple App Store or the Google Play Store. On the Atlassian Marketplace you can find thousands of Apps for your Atlassian product both Cloud and Server / Data Center. The Apps…

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27. 09. 2021 Fabrizio Dovesi Service Management

Create Your Own Atlassian Ecosystem in a Few Clicks (…and for Free!)

Everything you need to do and know to taste the Jira and Confluence experience yourself (… and for free! 😉 ) After following these simple steps, in just a few minutes you’ll have: 📌 Your Atlassian cloud instance containing Jira Software and Confluence 📌 Option to invite up to 10 users to collaborate as a…

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30. 06. 2021 Gabriele Cecco Service Management

Insight: A Simple Walkthrough

What is Insight? Insight is the Atlassian CMDB included in Jira Service Management Cloud Premium. If you’re reading this article, you probably already have Jira Service Management, but are not yet familiar with Insight. So let’s start with the first of a series of exercises that will help you learn more about cloud Insight and…

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14. 06. 2021 Mirko Morandini Asset Management, Service Management

GLPI: the “Swiss army knife” of IT Management

A knife, a saw, a pair of scissors, two screwdrivers, … Having specialized tools at hand when you need them can be convenient. But all these tools together are heavy, bulky and don’t suit everyone’s pocket (budget as well as size!). That’s why the Swiss knife has had and still has such success: you get…

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17. 05. 2021 TobiasGoller Service Management

SOS Berlin JobScheduler – NEWS

As is almost the norm by now, I am writing a blog on the subject of the SOS JobScheduler again this year. As you already know, Würth Phoenix is ​​an official partner of the German company SOS Berlin, the creator of the SOS JobScheduler. In our role as partner, we not only resell the JobScheduler…

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31. 03. 2021 Gabriele Cecco Service Management

Synchronize Jira Service Management Projects

Let’s suppose you need to synchronize 2 projects in Jira Service Management on two different Cloud instances (e.g., one could be yours and the other one of your supplier’s). Let’s explore two possible ways to get that done.  Say we have Project A on the acme.atlassian.com site and Project B on the setec.atlassian.net site. The…

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11. 01. 2021 Mirko Morandini Downloads / Release Notes, Service Management

EriZone 5.9 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.9. Product: EriZoneRelease Number: 5.9Release Date: January 7, 2021Release Type: MinorPrevious Release: 5.8 These release notes for EriZone 5.9 describe changes and improvements, and provide information on how to upgrade. Enhancements Upgrade of OTRS to 5.0.42 including security updates and improved translations. Postmaster filter AttachmentsToXField.pm:…

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04. 01. 2021 Gabriele Cecco Service Management

Monitor Your Project Budget in Jira

Are you managing your projects in Jira and want to control their expenses? HawkBudget could be the application for you, and its 30-day trial is free. Thanks to HawkBudget you can enter a budget target for your project and keep costs related to hours worked and expenses under control. Let’s start! If you’ve never downloaded…

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12. 12. 2020 Gabriele Cecco Service Management

Roadmaps in Jira Software

Are you looking for a solution that allows you to manage issues and projects with Roadmap technology? Jira Software might be right for you, and the interesting thing is that you can try it out for free! In this article I’ll explain how. Choose the combination of Atlassian products that you think will help you…

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28. 10. 2020 Nicola Degara Business Service Monitoring, Cloud, Icinga Web 2, NetEye, Service Management, SLM, Unified Monitoring

NetEye Incident Response with Atlassian Opsgenie Integration

As an Atlassian partner we are working in this period on the preparation of an online demo system in parallel with the delivery of our new NetEye demo online service. For the occasion I decided to expand our already existing NetEye integration with the Atlassian ecosystem that you will find described in other previous blogs….

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