Blog Entries

14. 06. 2021 Mirko Morandini Asset Management, Service Management

GLPI: the “Swiss army knife” of IT Management

A knife, a saw, a pair of scissors, two screwdrivers, … Having specialized tools at hand when you need them can be convenient. But all these tools together are heavy, bulky and don’t suit everyone’s pocket (budget as well as size!). That’s why the Swiss knife has had and still has such success: you get…

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17. 05. 2021 TobiasGoller Service Management

SOS Berlin JobScheduler – NEWS

As is almost the norm by now, I am writing a blog on the subject of the SOS JobScheduler again this year. As you already know, Würth Phoenix is ​​an official partner of the German company SOS Berlin, the creator of the SOS JobScheduler. In our role as partner, we not only resell the JobScheduler…

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11. 01. 2021 Mirko Morandini Downloads / Release Notes, Service Management

EriZone 5.9 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.9. Product: EriZoneRelease Number: 5.9Release Date: January 7, 2021Release Type: MinorPrevious Release: 5.8 These release notes for EriZone 5.9 describe changes and improvements, and provide information on how to upgrade. Enhancements Upgrade of OTRS to 5.0.42 including security updates and improved translations. Postmaster filter AttachmentsToXField.pm:…

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13. 12. 2020 Gabriele Cecco Service Management

Monitor Your Project Budget in Jira

Are you managing your projects in Jira and want to control their expenses? HawkBudget could be the application for you, and its 30-day trial is free. Thanks to HawkBudget you can enter a budget target for your project and keep costs related to hours worked and expenses under control. Let’s start! If you’ve never downloaded…

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12. 12. 2020 Gabriele Cecco Service Management

Roadmaps in Jira Software

Are you looking for a solution that allows you to manage issues and projects with Roadmap technology? Jira Software might be right for you, and the interesting thing is that you can try it out for free! In this article I’ll explain how. Choose the combination of Atlassian products that you think will help you…

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28. 10. 2020 Nicola Degara Business Service Monitoring, Cloud, Icinga Web 2, NetEye, Service Management, SLM, Unified Monitoring

NetEye Incident Response with Atlassian Opsgenie Integration

As an Atlassian partner we are working in this period on the preparation of an online demo system in parallel with the delivery of our new NetEye demo online service. For the occasion I decided to expand our already existing NetEye integration with the Atlassian ecosystem that you will find described in other previous blogs….

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30. 09. 2020 Gabriele Cecco NetEye, Service Management

GLPI – SIM Card Data Migration from Plugin to Core

Beginning with GLPI version 0.83 a very useful plugin to record SIM card data was available. The plugin was created by Walid Nouh and then updated by Anthony Piesset and Thierry Bugier Pineau, and was very convenient for keeping track of company SIM card data. In addition to the specific data of the SIM like…

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21. 08. 2020 Nicola Degara NetEye, Service Management, SLM, Unified Monitoring

The NetEye and Jira Cloud Ecosystem Is Even More Integrated

Between one trial run and another, in these summer days I’ve also taken my time to deepen the theme on the interaction between NetEye 4 and ticketing systems. For my tests I chose the Jira Service Desk Cloud, and I must honestly say that the result achieved was satisfactory 🙂 As a method of integration…

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13. 07. 2020 Stefano Bruno NetEye, Service Management, SLM, Unified Monitoring

ITSM Ticketing Integration with NetEye

Increasingly often, monitoring tools are the recipients of the notifications that are sent when problems arise, in order to guarantee the resolution of those problems quickly. In some circumstances, we need to extend the default type of communication that has historically been used: email. In this blog post I will describe how we integrated NetEye…

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30. 06. 2020 Gabriele Cecco NetEye, Service Management

Open a Ticket in Jira Service Desk Directly from NetEye 4? Piece of Cake!

Have you ever wanted to open a ticket in Jira Service Desk when NetEye 4 highlights a problem? Here’s a recipe for connecting NetEye 4 to Jira Service Desk Cloud.
Preparation Time:   About 20 minutes
Difficulty:   Easy
Ingredients   …

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20. 05. 2020 Thomas Forrer Downloads / Release Notes, Service Management

EriZone 5.8 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.8. Product: EriZoneRelease Number: 5.8Release Date: April 30, 2020Release Type: MinorPrevious Release: 5.7 These release notes for EriZone 5.8 describe new features and improvements, and provide information on how to upgrade. Enhancements Upgrade of OTRS to 5.0.40 including bugfixes and security updates. EriZoneNetEye4Problems: NetEye4/Icinga dashboard…

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10. 04. 2020 TobiasGoller Service Management

News from SOS JobScheduler

As you may already know from our other blog posts, Würth Phoenix is an official partner of the German company SOS Berlin, the creator of the SOS JobScheduler. In our role as partner, we not only resell the JobScheduler solution, but also offer consulting activities for SOS JobScheduler implementations, sizing and so on. Today I…

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30. 03. 2020 Gabriele Cecco Service Management

The Beauty and Power of JQL

In this period of Smart Working I am deepening my study of Atlassian products, in particular Jira Software and Jira Service Desk. One of the things that impressed me most about Atlassian products is the flexibility of the search engine given by the JQL (Jira Query Language). I must say that initially when I saw…

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25. 03. 2020 Mirko Morandini Service Management

Informing Customers on the EriZone Web Interface

Your web shop is down, a fact that was already reported by your monitoring system.  After two minutes the first customer sends in a ticket, asking if you’re aware of the problem.  And then another 12 customers after him, resulting in 13 quite useless tickets. Or perhaps you have a planned ERP downtime, and you’ve…

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19. 02. 2020 Thomas Forrer Events, NetEye, Service Management, Unified Monitoring

FOSDEM 2020

Yes, we did it again! As every year FOSDEM is really inspiring for us, bringing important ideas and new solutions.

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