Blog Entries

13. 07. 2020 Stefano Bruno NetEye, Service Management, SLM, Unified Monitoring

ITSM Ticketing Integration with NetEye

Increasingly often, monitoring tools are the recipients of the notifications that are sent when problems arise, in order to guarantee the resolution of those problems quickly. In some circumstances, we need to extend the default type of communication that has historically been used: email. In this blog post I will describe how we integrated NetEye…

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30. 06. 2020 Gabriele Cecco NetEye, Service Management

Open a Ticket in Jira Service Desk Directly from NetEye 4? Piece of Cake!

Have you ever wanted to open a ticket in Jira Service Desk when NetEye 4 highlights a problem? Here’s a recipe for connecting NetEye 4 to Jira Service Desk Cloud.
Preparation Time:   About 20 minutes
Difficulty:   Easy
Ingredients   …

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20. 05. 2020 Thomas Forrer Downloads / Release Notes, Service Management

EriZone 5.8 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.8. Product: EriZoneRelease Number: 5.8Release Date: April 30, 2020Release Type: MinorPrevious Release: 5.7 These release notes for EriZone 5.8 describe new features and improvements, and provide information on how to upgrade. Enhancements Upgrade of OTRS to 5.0.40 including bugfixes and security updates. EriZoneNetEye4Problems: NetEye4/Icinga dashboard…

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10. 04. 2020 TobiasGoller Service Management

News from SOS JobScheduler

As you may already know from our other blog posts, Würth Phoenix is an official partner of the German company SOS Berlin, the creator of the SOS JobScheduler. In our role as partner, we not only resell the JobScheduler solution, but also offer consulting activities for SOS JobScheduler implementations, sizing and so on. Today I…

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30. 03. 2020 Gabriele Cecco Service Management

The Beauty and Power of JQL

In this period of Smart Working I am deepening my study of Atlassian products, in particular Jira Software and Jira Service Desk. One of the things that impressed me most about Atlassian products is the flexibility of the search engine given by the JQL (Jira Query Language). I must say that initially when I saw…

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25. 03. 2020 Mirko Morandini Service Management

Informing Customers on the EriZone Web Interface

Your web shop is down, a fact that was already reported by your monitoring system.  After two minutes the first customer sends in a ticket, asking if you’re aware of the problem.  And then another 12 customers after him, resulting in 13 quite useless tickets. Or perhaps you have a planned ERP downtime, and you’ve…

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19. 02. 2020 Thomas Forrer Events, NetEye, Service Management, Unified Monitoring

FOSDEM 2020

Yes, we did it again! As every year FOSDEM is really inspiring for us, bringing important ideas and new solutions.

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04. 02. 2020 Oreste Attanasio NetEye, Service Management

Microsoft will Deny Plain LDAP Connections to AD Beginning March 2020

Starting in March 2020, Microsoft will release an update which includes hardening measures for LDAP binding. Read the full advisory here: https://portal.msrc.microsoft.com/en-us/security-guidance/advisory/ADV190023 . This affects all of us who still use plain LDAP to perform queries in Active Directory. Starting in March we will be forced to use secure LDAP binding, because AD will deny…

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28. 12. 2019 Mirko Morandini Log-SIEM, Service Management

EriZone ISMS: The Tool for ISO 27001 Documentation

As a Christmas gift, my dear friend and colleague Gabriele presented the EriZone ISMS tool, a specifically customized and configured EriZone to support the documentation of a company’s Information Security Management System based on ISO/IEC 27001. Follow this link to read his post first: https://www.neteye-blog.com/2019/12/use-erizone-to-maintain-and-improve-an-isms-based-on-iso-27001/. In this post I will give more technical details about…

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18. 12. 2019 Gabriele Cecco Service Management

Use EriZone to Maintain and Improve an ISMS based on ISO 27001

This year my colleague Mirko and I had among our annual goals the use of EriZone to support ISO 27001. The project was not highly detailed, so therefore we felt free to interpret it the way we thought would be most useful for a medium-sized company. Obviously we needed to know exactly what ISO 27001…

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17. 12. 2019 Mirko Morandini Service Management

Fast & Simple: Use the Browser Search Bar to Search in EriZone!

Today I’ll present you a hidden gem in EriZone and OTRS: With a few clicks, your favorite browser’s search bar will be able to search for ticket numbers or full text in EriZone. The browsers’ search and address bar fields come with some predefined search engines, but can also be extended with your own searches….

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02. 10. 2019 Mirko Morandini Service Management

Integrating EriZone with Monitoring Tools

Two screens for monitoring, ticketing, event management, CRM, project management and Outlook, and at least another two screens for all the applications that you need to manage… that often seems to be the minimum for working efficiently. However, you probably don’t want your office to look like a NASA flight control room… To organize the…

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26. 09. 2019 Gabriele Cecco Service Management

How to Reduce the Open Tickets Number in an IT Service Desk and Live Peacefully

If you think you don’t need to reduce the open tickets number in your Service Desk, ask your Service Desk Manager how many they are. Take care that Open Tickets are all those not closed (in all queues), no cheating! Did you do it? Did the answer surprise you? Then keep reading because this article…

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03. 09. 2019 Massimo Giaimo Events, Log-SIEM, NetEye, Service Management

NetEye SIEM: The Attacker’s Point of View

In our ethical hacking activities there are three different phases in which we clash with the themes of SIEM: PLANNING – The phase prior to the activity where we define the scope of engagement, be it for a Vulnerability Assessment, a Penetration Test or simulating a real attack CHALLENGE – The activity, corresponding to Vulnerability…

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31. 07. 2019 MarinovMihail Downloads / Release Notes, Events, Service Management

EriZone 5.7 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.7. Product: EriZoneRelease Number: 5.7Release Date: July 31, 2019Release Type: MinorPrevious Release: 5.6 These release notes for EriZone 5.7 describe new features and improvements, and provide information on how to upgrade. Enhancements ACL can now be applied for Categories in customer ITSM Advanced (EZPROD-18) Addition…

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