24. 05. 2016 NetEye Blog Admin NetEye, Service Management

Review: German Edition of our NetEye & EriZone Usergoup 2016

We can look back on a successful, first German edition of the NetEye and EriZone usergroup. Numerous customers came to Ludwigsburg, to join our event hosted by our valued customer HAHN+KOLB. News about our products, roadmaps and not at least, the direct exchange among end users were the main focus of the usergroup.

The stage was set by the initial welcome by Katrin Hummel, managing director of HAHN+KOLB Werkzeuge GmbH, providing an interesting overview about the history, values and vision of the company.

The first user report was contributed by Christa Piehler, Leader of Technology Management at the energy service provider N-ERGIE at Nuremberg. Mrs. Piehler reported insights about the requirements and project goals of last year’s NetEye implementation. Besides the mapping of the entire IT landscape within a single system, also the company’s CMDB was enhanced, which since then, ensures data consistency.

[ Click here to get the slides in PDF]

Subsequent, the experience report of ENTIREINFRA followed. ENTIREINFRA implemented NetEye to monitor their IT infrastructure, and EriZone for their service management. During the presentation main focus lied on the integration of both solutions, to provide direct access to all NetEye information directly from EriZone. Today, at ENTIREINFRA nothing works without tickets, therefore also the title of their presentation: Tickets please!

[Click here to get the slides in PDF]

Andreas Förster, consultant with main focus on SAP-Basis and open source monitoring, showed different possibilities of SAP monitoring through modularization and the usage of NetEye.

[Click here to get the slides in PDF]

Patrick Zambelli, our product manager, explained the fundamentals of the synthetic monitoring approach with Alyvix, which measures the user experience. To clearly show what Alyvix really does, Patrick showed a video how the engine interacts with mouse and keyboard to simulate actions of a human user. Alyvix continuously executes a freely definable sequence of actions and measures the relative execution time of each single interaction. In this way, constant performance and availability of business-critical applications can be ensured.

[Click here to get the slides in PDF]

Before the lunch break, Günter Aigle delighted the participants with his passionate contribution about IT security. In his role as CISSP and Lead Auditor ISO 27001 (PECB) at Würth IT, he knows all common excuses for spending as less as possible time and money on security. Such excuses can reach from the proud possession of a firewall =), over the assumption that in the own company never happened anything to the priority of all other projects. Through his demonstrative examples, Aigle was able to convince all participants that there’s no getting around for a targeted monitoring strategy.

After the collective lunch, the visit of the impressive buildings of HAHN+KOLB followed. Our guide, Mr. Hahn delineated interesting details regarding the planning and construction of the buildings and the natural garden between logistics and administration building.

Once all participants had returned to the meeting room, Georg Herbst, IT solution architect at Brennercom provided deep insights to cloud monitoring possibilities through the implementation of NetEye and his own experiences with the usage of it.

[Click here to get the slides in PDF]

After the numerous case studies, it was time to look at the latest news regarding NetEye and EriZone. Georg Kostner, our business unit manager, presented the new agile approach of our development team and the shortly introduced release strategy, which schedules three minor releases per year. Besides these organizational innovations, he presented also new features, like the better scheduling possibilities of downtimes, the enhanced log management thanks to the integration of the Elastic Stack and the machine learning algorithms integrated to NetEye Real User Experience. Moreover, he described the process of an EriZone implementation project, following the ITIL best practices.

[Click here to get the slides in PDF]

Similarly to the Italian editions, the customer workshop concluded the event. Customers had the possibility to exchange information and to propose and prioritize required enhancements of Würth Phoenix’ products.