Blog Entries

04. 06. 2025 Valentina Da Rold Atlassian, Automation, Development

Automating Asset Delivery Tracking in the Jira Customer Portal: A Developer’s Guide

In many organizations, customers request physical or digital assets via the Jira Service Management portal. Tracking the status of these deliveries and keeping the requestor informed is critical for transparency and customer satisfaction. This blog post outlines a robust solution using Jira Automation to manage and visualize the delivery process directly in the customer portal…

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26. 03. 2025 Valentina Da Rold Atlassian, Automation, Development

Unlocking Atlassian Automation: Lookup Objects vs. Branch on AQL

When working with Atlassian Jira Automation and Assets, two key methods allow you to interact with Asset objects dynamically: Lookup Objects and Branch on AQL. While both serve similar purposes, they have distinct execution behaviors, performance considerations, and important limits you need to be aware of when designing automation workflows. Let’s break it down to…

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04. 03. 2025 Alessandro Valentini Automation, DevOps, Service Management

Group-aware Reboot with Ansible

Use Case During NetEye Cloud updates we typically have to handle 25+ nodes, updating both OS and Firmware and subsequently rebooting all servers, all without causing downtime. We can of course reboot one node a time, but this would be really time-consuming. The main constraints on reboot are PCS nodes and Elastic layers. In particular…

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22. 02. 2025 Simone Ragonesi Automation, DDoS, Offensive Security, Red Team

Building a Distributed DDoS Infrastructure for Red Teaming Campaigns

⚠️ Warning: This article is intended for educational and ethical purposes only ⚠️ Red teamers don’t often engage in DDoS campaigns or stress testing against client systems, mainly for two reasons: However, there are cases where clients explicitly request such activities. When that happens, the red team must be thoroughly prepared; both legally, to clearly…

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17. 01. 2025 Emil Fazzi Automation, Development, Documentation, Log-SIEM

Elasticsearch Magic: Achieving Zero Downtime during User Guide Updates

In a previous blog post by one of my colleagues, we shared how we developed a powerful semantic search engine for our NetEye User Guide. This solution uses Elasticsearch in combination with machine learning models like ELSER to index and query our documentation. While the proof of concept (POC) worked great, there was a challenge…

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31. 12. 2024 Damiano Chini Automation, Development, DevOps

Maintaining Forks of Upstream Projects without git

When adopting an open-source software project that you don’t own, you may find it necessary to modify it partially to meet your specific requirements. However, as you implement those changes, it’s important to recognize that the upstream project will eventually update itself, leading to potential conflicts in the files that both you and the upstream…

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20. 12. 2024 Davide Sbetti Automation, Development, NetEye

When Less is More: NetEye Update and Upgrade Checkpoints

Hello everyone! Today, I’d like to briefly discuss an improvement to the update and upgrade procedures that we’ve started to adopt with NetEye 4.39! What we wanted to improve One aspect that made quite an impact was that whenever the update or upgrade procedure stopped, even for legitimate reasons such as rpmnew or rpmsave files,…

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19. 12. 2024 Gabriele Bocchi Automation, Development, NetEye

NetEye Install and Upgrades: Moving to a Parallel Architecture

Hello everyone! Today, I’d like to share an exciting improvement we’ve made to the installation and upgrade procedures in NetEye, introducing a faster and more efficient parallel architecture! Why Modernize the Installation and Upgrade Processes? At Würth Phoenix, we strive to make NetEye not only powerful but also highly efficient and reliable for our users….

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19. 12. 2024 Luigi Miazzo Automation, Development, DevOps

Embracing Idempotency: Writing Your Own Ansible Collection – From Code to Tests

Ansible is a powerful automation tool that simplifies the configuration, deployment, and management of systems. At its heart lies the concept of idempotency — the guarantee that applying the same operation any number of times will yield the same result. Writing your own Ansible collection can unlock a new level of customization and control for…

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18. 12. 2024 Mattia Codato Automation, Development, DevOps

GitOps: Push vs Pull? Choosing the Right Approach for Production Deployments

Starting a new project is often an opportunity to reevaluate established practices. In our case, deploying a containerized application to production with OpenShift led us to revisit our GitOps strategy. Using ArgoCD as our GitOps tool raised a fundamental question: What is the best way to move changes into production—push or pull? Understanding Push and…

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30. 10. 2024 Oscar Zambotti Automation, Development, Documentation

The OpenAPI Tales: A New Dawn

When we talk about APIs, we developers are generally biased, and focus on how they’re implemented technically – how they work, how they integrate into larger systems – and we settle for that. But there’s a valuable part of API development that often gets overlooked: creating their descriptions. This practice tends to be undervalued, so…

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