In my first blog I’d like to talk about a common process in the life of everyone who manages their monitoring system daily, along with an approach to improving it with a new module for Icinga Web 2 named Custom Actions, which we recently implemented for one of our clients. The process of scheduling downtimes…
Read MoreCreating a culture of innovation and creativity in the newest monitoring developments with NetEye and Icinga: The recent Icinga Camp in Berlin was once again a significant venue for community and enterprise users coming together to discuss the latest trends and share knowledge and experiences. Francesco Melchiori gave a speech on Artificial Intelligence and Machine…
Read MoreNew approaches and technologies for a more efficient customer service Speed, flexibility and efficiency are mandatory characteristics of quality Customer Service. That is why service management and ticketing solutions now play a key role in the administration and organization of the service requests, helping companies in the process of continual improvement. These solutions, in addition,…
Read MoreThere are some important new features available regarding the GLPI Plugin about which I wrote in my earlier article Automatic Recognition: Network Devices and their Modules. As described in that post, the GLPI Plugin, which is available since version 3.5 of NetEye, permits the automatic recognition and administration of all your network devices. The plugin…
Read MoreOnly a few more days and the CeBIT 2015 will open its doors. As already announced, also this year we will be present at the Open Source Park. Together with Luca Deri from ntop and Remo Rickli from NeDi, we’ve prepared an exciting program! On Monday, 16th we will start with an interesting speech about…
Read MoreTo increase the usability within NagMap, we’ve implemented two new features for the new version 3.5 of NetEye. Adding a new host directly on the map In order to map a host in NagMap, until now you had to discover the coordinates of your host and subsequently insert them in Monarch. The new feature allows…
Read MoreUsers often complain about long load times when trying to access IT services (Web, Citrix, Terminal Server ecc.). Also cloud services like Office 365 can be concerned. Increased load times can have various reasons – one of this reasons may be an elevated timespan needed to resolve the DNS address. To discover such problems we…
Read MoreLast Thursday we had the possibility to visit our partner OTRS with headquarter in Bad Homburg. A great occasion to talk about new functionalities of WÜRTHPHOENIX EriZone and OTRS. In this way: Thanks for the hospitality and see you again soon!
Read MoreAdministrators of networks, which consist of a huge number of hosts, are often facing time management problems. Frequently, specific services have to run on more than just one host, consequently those services have to be copied from one host to one or more other hosts. To save as much time as possible we expanded the…
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Read MoreOn 7th March, at the CeBIT, Georg will present the latest features of the Real User Experience. For all of you who will not have the possibility to meet us at the CeBIT, the speech will be live-streamed. in case you would like to receive a reminder prior the presentation you can send an email…
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