Security issues are currently at the forefront of a comprehensive monitoring attention: the performance of business-critical IT applications must be guaranteed even against the background of increasing cyber attacks. This was the main topic of our first Live Meeting session, with Security Auditor Günter Aigle presenting how availability, integrity and confidentiality create more security in…
Read MoreAs you may have heard, as of Saturday evening, 21.03.20, the Italian government has added further restrictions regarding ongoing business operations. We would like to inform you that even so, we are continuing our customer activities at 100%. This means that we are fully operational at all locations and in all departments, while always of…
Read MoreA piece of code can’t be considered good if it doesn’t work properly. One of the questions that arises from the previous sentence is, “So how can I know that my code is actually doing what it’s supposed to be doing?” The quick and easy answer is: Tests. But how can you decide which types…
Read MoreSecurity information and event management (SIEM) technology supports threat detection and security incident response through the real-time collection. Visit us at the Security Summit edition in Verona to hear from our team how to best identifying, gathering, monitoring and reporting security-related events in your software environment with NetEye.
Read Morela funzionalità di stampa PDF è stata ottimizzata dall’ultima versione di EriZone 5. Ora è possibile stampare in PDF tutte le immagini allegate nel ticket. In questo modo i PDF generati / stampati diventano una copia del ticket originale e possono essere utilizzati anche in diversi scenari offline, come ad esempio per la copia cartacea….
Read MoreDie Funktion zum Drucken von Tickets wurde mit der Version EriZone 5.1 erheblich verbessert. Es ist nun möglich alle Bilder und HTMLs welche in einem Ticket angeführt sind, auszudrucken. Dadurch wird das generierte / gedruckte PDF Dokument zu einer echten Kopie des originalen Tickets und kann in verschiedenen Offline-Szenarien verwendet werden. Beispielsweise kann es sinnvoll…
Read MoreEnhancements Gefilterte Ticket-Ansicht für Service Owner, Manager und Service Watcher: z.B. sehen Service Owner nur jene Tickets, die einen Service betreffen, für den sie auch tatsächlich die Owner-Rolle innehaben. Einschränkung der Ansicht von Company-Tickets auf die verfügbaren Dienste: Kunden sehen nur jene Tickets ihres Unternehmens, welche einen Service betreffen, der für die jeweilige Person freigeschalten ist. [mehr…
Read MoreEnhancements Visualizzazione dei ticket per i service owner, manager e service watcher: i service owner possono visualizzare solamente i ticket aperti per i servizi dei quali sono gli owner. Visualizzazione ristretta dei Company ticket in base ai servizi disponibili: i clienti possono visualizzare solamente i ticket relativi ai servizi a loro abilitati Filtri sui…
Read MoreAt this special time of year, we give thanks for your trust and loyalty. May the new year bring to you health, happiness and success. We think about those who are facing the difficulties of a tragedy, by giving our donations to support the Red Cross in the reconstruction of the areas in Central Italy,…
Read MoreEnhancements Nuovi filtri postmaster per unknown email: è possibile assegnare un ID cliente per email unkonwn in base alle configurazioni di sistema. Come opzione si potrebbe anche creare un nuovo cliente per questo tipo di email. È ora disponibile anche una nuova transition action che abilita il processo ticket di copiatura dei valori dei campi dinamici.
Read MoreEnhancements Neuer Postmaster Filter für unbekannte E-Mails: Es ist nun möglich, E-Mails von nicht registrierten Kunden einer Customer Company zuzuweisen, basierend auf der E-Mail-Domain. Dies ist voll konfigurierbar, auch mit einer Standard-Company. Alternativ kann für unbekannte E-Mails auch ein neuer Kunde angelegt werden. Neue Transition Action, welche es Prozesstickets ermöglicht die Werte dynamischer Felder in…
Read MoreOn Friday finally we arrived at Brussels! Thomas, Luca and I started our trip to visit the FOSDEM 2016 conference at the Université Libre de Bruxelles. Our aim is to improve our skills in various sectors of the IT world and to inform us about news, which can be used to improve our products at Würth Phoenix. Here…
Read MoreMajor Enhancements Advanced Service Dispatcher È stata introdotta per il Service Dispacther una nuova modalità avanzata “Advanced”. Molte funzionalità sono state aggiunte per offrire la possibilità di filtrare e di prendere il controllo sull’esecuzione dell’ordine. Questo permette di avere il minimo numero di Service Dispatcher per ogni ambiente. Filtraggio Filtri in base al valore di…
Read MoreMajor Enhancements Advanced Service Dispatcher Das allseits beliebte Service Dispatcher Modul hat einen neuen „Advanced“ Modus erhalten. Die neuen Funktionen ermöglichen nun die Anwendung gezielterer Filter und die Kontrolle über die Ausführungsreihenfolge. Damit wird es möglich für jede Installation die minimale Anzahl an Service Dispatchern zu erreichen. Filter Anhand des Wertes eines bestimmten Dynamic Fields…
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