The Surprising Power of Email in a Modern ITSM World

In a world that’s constantly chasing the next big thing – AI-driven workflows, voice assistants, holograms (ok, maybe not quite yet) – email continues to quietly thrive. Yes, that humble, old-school communication tool is still shockingly relevant. And no, this isn’t a sponsored message from your email inbox. 😄 As consultants, we often talk about how some technologies evolve at…
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