22. 07. 2016 Arianna Cunaccia Service Management, Uncategorized

Save the Date! Customer TouchPoint – September 27, Bolzano


New approaches and technologies for a more efficient customer service

Speed, flexibility and efficiency are mandatory characteristics of quality Customer Service. That is why service management and ticketing solutions now play a key role in the administration and organization of the service requests, helping companies in the process of continual improvement.

These solutions, in addition, may offer further opportunities through the cloud by boosting your competitiveness thanks to the access to the essential information resources by renewing your corporate processes.

Do not miss the opportunity to participate in our next business break where you can get practical examples of the drivers of innovation and strategic change in this area. You will have the perfect chance to learn how leading companies as Microtec or Brennercom can get real advantages in terms of organization, quality customer service and reduced costs.

Target group

IT-Manager, Help Desk & Call Center Manager, Communication Manager, Customer Care Manager, consultants and Help & Service Desk operators.


September 27, 2016 – from 2.00 p.m. to 6.30 p.m.


Sala Multifunzione 1, 1st floor
at Brennercom, Via Pacinotti 12, Bolzano


The business break will be held in Italian.

To get more information and to register, please CLICK HERE.

Arianna Cunaccia

Arianna Cunaccia


Arianna Cunaccia

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