Fix Icingaweb2 GLPI monitoring integration issue We discovered and fixed a bug in the GLPI monitoring integration for Icingaweb2 where API calls to retrieve asset information fail if the hostname contains spaces. Instead of displaying asset information, a string containing an error was displayed instead. List of updated packages Fix missing event module field in…
Read MoreWe recently completed the update of the Tornado UI from Vue 2 to Vue 3. This was a major upgrade that required careful planning and execution. To ensure a smooth transition, we followed the official migration guide provided by the Vue team, with some modifications to adapt the steps to our codebase, such as using…
Read MoreFix “Invalid OAuth State” error – Login not working We fixed an issue with the authentication, occurring refreshing NetEye after the session expires. The user is now brought to the login page instead of being stuck in an “Invalid OAuth state” page. MariaDB upgrade pre-requisite check re-execution We fixed an issue with the re-execution of…
Read MoreAs technology continually evolves, keeping our software stack up to date is essential for performance, security, and access to new functionalities. In this post, I want to share how we upgraded MariaDB from version 10.3 to 10.11 as part of the NetEye 4.41 release. This upgrade was not only a technical necessity, but a strategic…
Read MoreWhen working with Atlassian Jira Automation and Assets, two key methods allow you to interact with Asset objects dynamically: Lookup Objects and Branch on AQL. While both serve similar purposes, they have distinct execution behaviors, performance considerations, and important limits you need to be aware of when designing automation workflows. Let’s break it down to…
Read MoreIn the world of Dynamics 365 and Power Platform administration, ensuring users have timely access to environments is a common challenge. The standard synchronization process between Azure Entra security groups and Power Platform environments can sometimes leave administrators waiting longer than desired, especially when onboarding multiple users simultaneously. The Challenge We’ve all been there –…
Read MoreAt SharpCoding 2025 in Rome – hosted at Microsoft’s headquarters – I had the pleasure of sharing our approach to simplifying deployments using Azure Container App Jobs. In my session, “Guided Deployments: Power Platform under Control with Azure DevOps,” I discussed how we tackled the challenge of reliably extracting, versioning and deploying custom power platform…
Read MoreImportant: Icingaweb2 Module Geomap security update Type/Severity NetEye Product Security has rated this update as having a security impact of Low Topic An update for the package icingaweb2-module-geomap is now available for NetEye 4. Security Fix for NetEye 4.40 For details on how to apply this update, which includes the changes described in this advisory, refer…
Read MoreImportant: GLPI security update Type/Severity NetEye Product Security has rated this update as having a security impact of Low Topic An update for the package glpi is now available for NetEye 4. Security Fix for NetEye 4.40 For more details about the security issue(s), including the impact, a CVSS score, acknowledgments, and other related information, refer to…
Read MorePreamble:A use case from one of our clients required scanning several subnets to locate all the printers that should be imported into GLPI. Their infrastructure features a cloud-based NetEye Master and a Satellite within their farm. The connection between the master and the satellite is unidirectional – from the Satellite to the Master. With this…
Read MoreA brief introduction to Whiteboards, a new tool that facilitates a new form of collaboration between people. Why are we still talking about the documentation problem? In my previous post, we discussed the challenging topic of documentation management within a company, an aspect that’s often underestimated, and not properly rationalized and engineered. Also in this…
Read MoreIn some test or development environments, you may need to simulate the presence of GSM modems without having an actual physical device. This can be useful for example when testing monitoring checks, SMS management systems, or creating new notification rules. In this post I’ll show you how I created a serial modem emulation service. The…
Read MoreFix for icinga2 check processing We fixed a race-condition in icinga2, where a lock was not held long enough, causing threads to overwrite local state when processing two simultaneous check results for the same object. List of updated packages To solve the issue, the following packages have been updated:
Read MoreOur older customers surely know that, in its earliest releases, NetEye 4 had no support for multitenancy. From a data perspective, there’s just one big bin we throw everything into to be used later. Then, a debate about multitenancy began. Here at Würth Phoenix we’ve discussed at length about the best way to segregate data…
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Customer experience is a crucial factor for the success of any IT support team. Often, agents manage tickets without a clear understanding of the customer’s emotional state, making it difficult to respond appropriately. To tackle this challenge, Jira Service Management introduced the Customer Sentiment feature, an AI-powered tool that analyzes the customer’s tone to provide…
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