Incident Management Process in accordance with ITIL® v3 deals with restoring unexpectedly degraded or disrupted services (incidents) to users as quickly as possible, in order to minimize business impact. EriZone, based on OTRS, is ITIL compliant and supports fully the Incident Management process. An incident can be registered by the customers using the Self Service portal,…
Read MoreIncident Management Process in accordance with ITIL® v3 deals with restoring unexpectedly degraded or disrupted services (incidents) to users as quickly as possible, in order to minimize business impact. EriZone, based on OTRS, is ITIL compliant and supports fully the Incident Management process. An incident can be registered by the customers using the Self Service portal,…
Read MoreIncident Management Process in accordance with ITIL® v3 deals with restoring unexpectedly degraded or disrupted services (incidents) to users as quickly as possible, in order to minimize business impact. EriZone, based on OTRS, is ITIL compliant and supports fully the Incident Management process. An incident can be registered by the customers using the Self Service portal,…
Read MoreOTRS is a Help Desk and ITSM system, ITIL v3 certified by Pink Elephant. Indeed it makes available the basics for most of the ITIL Service Operation (and Transition) processes and combines them with a customer centric communication model. All ITSM features are described by OTRS except how processes are defined. For this reason I…
Read MoreOTRS is a Help Desk and ITSM system, ITIL v3 certified by Pink Elephant. Indeed it makes available the basics for most of the ITIL Service Operation (and Transition) processes and combines them with a customer centric communication model. All ITSM features are described by OTRS except how processes are defined. For this reason I…
Read MoreOTRS is a Help Desk and ITSM system, ITIL v3 certified by Pink Elephant. Indeed it makes available the basics for most of the ITIL Service Operation (and Transition) processes and combines them with a customer centric communication model. All ITSM features are described by OTRS except how processes are defined. For this reason I…
Read MoreCome forse già sapete, l’agent Safed per Windows è in grado di raccogliere gli eventi dall’event log, filtrarli ed inviare le informazioni ad un server syslog centralizzato. Esistono alcuni set di eventi preconfigurati relativi ad attività di base che devono essere tracciate. Il primo, e probabilmente il più noto per la conformità con la legge…
Read MoreAs well known, the Safed agent for Windows can collect events from the event log, filters them and forward the matched records to a centralized syslog server. There are some preconfigured set of events concerning basic activities that have to be tracked. The first one, and probably the most famous due to existing law conformity…
Read MoreAs well known, the Safed agent for Windows can collect events from the event log, filters them and forward the matched records to a centralized syslog server. There are some preconfigured set of events concerning basic activities that have to be tracked. The first one, and probably the most famous due to existing law conformity…
Read MoreThe new version of Safed 1.6.7 comes with a new system administrator discovery executable based on .Net. This version is compatible with old version configurations ( < 1.6.5). Pay attention, the 1.6.6 version that came few days ago had had the same feature but when upgrading an old installation, the system admnistrator discovery configuration of…
Read MoreThe new version of Safed 1.6.7 comes with a new system administrator discovery executable based on .Net. This version is compatible with old version configurations ( < 1.6.5). Pay attention, the 1.6.6 version that came few days ago had had the same feature but when upgrading an old installation, the system admnistrator discovery configuration of…
Read MoreThe new version of Safed 1.6.7 comes with a new system administrator discovery executable based on .Net. This version is compatible with old version configurations ( < 1.6.5). Pay attention, the 1.6.6 version that came few days ago had had the same feature but when upgrading an old installation, the system admnistrator discovery configuration of…
Read MoreOggi e’ stata rilasciata la versione 1.5.1 dell’agent Safed per Windows e -ux La versione per Windows introduce le seguenti novità: – la possibilità di gestire dei Custom Event Log. Si possono selezionare degli eventi da monitorare dalle code di eventi custom registrati nel Windows Registry. La lista dei Custom event Log e’ disponibile sia…
Read MoreE’ stata rilasciata la versione 1.4.3 di Safed per Windows. La fix risolve il consumo anomalo di CPU durante la fase di installazione (comportamento rilevato su Windows Server 2003, in particolari situazioni).
Read MoreOggi è stata rilasciata la versione 1.4.2 di Safed per Windows. Il rilascio risolve il malfunzionamento di Safed legato ai filtri sugli eventi, che si manifesta nel caso particolare in cui nel campo “General Search Term” e’ specificata l’espressione regolare “.*”. In particolari situazioni, tale bug puo’ provocare un continuo riavvio del servizio Safed (comportamento…
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