TL;DR: In GLPI, access permissions for assets have traditionally been tied mainly to entities. That works well in clean structures, but in reality, responsibility, ownership, and organizational hierarchy do not always follow the same lines. With GLPI 11, group-based permissions are extended from Tickets to all asset types, and together with the new multi-select group…
Read MoreIn recent days I came across an interesting case: inventorying a fleet of Cisco phones… without SNMP. The devices only exposed a web UI, so no classic polling was possible. The solution was simple: query the phones’ HTTP pages, extract useful information, and send it to GLPI. The Idea The approach is intentionally minimal: No…
Read MoreEvery IT department has it: the mythical stockroom with all those small parts, cables, plugs, adapters… and mice everywhere (each one with a long cable 😉). Once perfectly organized, it’s now the place where “things we might need someday” go to disappear – and no one remembers the rules for handing something out to the…
Read MoreTLTR1: Did you pick all the sweet grapes that grew in your vineyard? They’re sweet, but they degrade faster than you think. Now, to give them long-lasting value, get the must out of it and put a lot of knowledge, time and effort to create a high-value wine! TLTR2: Do you have an automatically fed…
Read MoreIn the context of IT management, migrating data between different environments can be a critical activity. GLPI is a widely used open-source platform for IT asset and help desk management. When transitioning from an on-premise instance to a cloud version (such as NE4 Cloud), the migration process can become extremely complex. This article analyzes a…
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Key takeaways: A comprehensive asset management database must necessarily be fed both automatically and by hand. Of course, the more data you can import automatically, the more the manual activity can focus on improving coverage, on adding responsibilities, descriptions and other data that is not (yet) available digitally, and of course on cross-checking and improving…
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