Blog Entries

26. 06. 2025 Fabiana Pittalis Atlassian

Confused by Atlassian Teams, Groups, and Managed Teams? Here’s the Difference

If your company uses Atlassian tools like Jira or Confluence, you’ve likely encountered the terms Teams and Groups. At first glance, Teams and Groups might seem like the same thing – just different ways to organize people. But take a closer look, and you’ll quickly realize they serve very different purposes. Understanding how Teams and…

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21. 06. 2012 Oreste Attanasio Service Management

OTRS – Assign Customer Companies to groups or services

With OTRS you can define different customers backends even choosing to integrate data from an LDAP server. To keep track of customers’ service subscriptions, you can define a relationship between single customers and groups and services. This allows customer users just to see services they subscribed. OTRS comes with 2 administration panels which allow to…

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