Blog Entries

14. 08. 2018 Oreste Attanasio NetEye

NagMap and Google Maps

Google has recently changed its API access policies; since June 11, 2018, the use of the API private key has been mandatory. In NetEye’s NagMap application, access to the Google Maps data has thus stopped, resulting in error alerts like this: In order to gain access to Google Maps data, you must obtain an API… Read More

14. 07. 2016 Oreste Attanasio Uncategorized

Aktivieren Sie Ihren Account für unser neues Service Desk Portal

Ab sofort steht für alle unsere Kunden die einen aktiven Servicevertrag haben, das neue WÜRTHPHOENIX Service Desk Portal zur Verfügung. Das neue Portal basiert auf der neuesten Version unserer IT-Service Management Lösung EriZone. Im Folgenden ist beschreiben, wie Sie Ihren Zugang zum neuen Service Desk Portal aktivieren.

14. 07. 2016 Oreste Attanasio Uncategorized

Accesso al nuovo portale service desk

Se sei un cliente registrato puoi accedere al tuo account sul nuovo WÜRTHPHOENIX Service Desk Portal! Il nostro nuovo Portale Service Desk è basato sull’ultima versione di IT-Service Management solution EriZone. 

14. 07. 2016 Oreste Attanasio EriZone & OTRS, EriZone & OTRS, EriZone & OTRS, NetEye, NetEye, NetEye

Activate your Account for the new Service Desk Portal

If you’re a subscribed customer you can access your account on the brand new WÜRTHPHOENIX Service Desk Portal. Here’s how ! Our new Service Desk Portal is based on the latest version of our IT-Service Management solution EriZone. 

23. 06. 2014 Oreste Attanasio Uncategorized

Einmalige Aufwandsregistrierung: Schnittstelle EriZone/ERP

Dienstleistungsunternehmen verwenden Ticketsysteme (wie z.B. OTRS, EriZone) um Kundenanfragen nachvollziehbar zu bearbeiten. Verträge und Kostenstellen werden hingegen im ERP System (z. B. SAP, MS Dynamics AX, NAV) verwaltet. Diese Aufteilung wirft die Frage auf, wo der Service Mitarbeiter nun seinen Zeitaufwand erfassen soll. Im Ticketsystem oder im ERP System, oder gar in beiden? Im ERP… Read More

19. 06. 2014 Oreste Attanasio EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

Register working hours: Interface EriZone/ERP system

On one hand, service companies use ticketing systems (as OTRS, EriZone etc.) to handle customer requests in a comprehensible way, on the other hand, contracts and cost centers are managed in the company’s ERP system (as SAP, MS Dynamics AX, NAV, Infor). In such cases, one might ask where employees of the service desk should… Read More

19. 06. 2014 Oreste Attanasio Uncategorized

Registrare ore lavorative: Interfaccia EriZone/sistema gestionale

Gran parte delle società  di servizi utilizzano sistemi di gestione ticket (come p.es. OTRS, EriZone) per elaborare le richieste della loro clientela in modo comprensibile. Contratti e centri di costo vengono invece gestiti nel sistema gestionale (come  ad es. SAP, MS Dynamics AX, NAV). Questa ripartizione pone la questione dove i collaboratori del servizio di… Read More

28. 11. 2012 Oreste Attanasio Uncategorized

OTRS 3.2 Beta

OTRS ha recentemente rilasciato la nuova versione beta 3.2. A breve testeremo la nuova versione, per ora ci limitiamo ad introdurvi le principali nuove funzionalità offerte della versione di prova che verranno ufficialmente rilasciate alla fine di gennaio.Customer Information Center Per migliorare la qualità dei servizi erogati ai clienti, OTRS ha implementato il modulo Customer… Read More

28. 11. 2012 Oreste Attanasio Uncategorized

OTRS 3.2 beta

The OTRS AG group released a new beta version of OTRS 3.2. We will try out and review the new beta version very soon; for now, we will briefly introduce the main functionalities  offered by this new major update, whose final release is planned for the end of January.Customer Information Center In order to improve the… Read More

28. 11. 2012 Oreste Attanasio EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

OTRS 3.2 beta

The OTRS AG group released a new beta version of OTRS 3.2. We will try out and review the new beta version very soon; for now, we will briefly introduce the main functionalities  offered by this new major update, whose final release is planned for the end of January.Customer Information Center In order to improve the… Read More

21. 06. 2012 Oreste Attanasio Uncategorized

OTRS – Assign Customer Companies to groups or services

With OTRS you can define different customers backends even choosing to integrate data from an LDAP server. To keep track of customers’ service subscriptions, you can define a relationship between single customers and groups and services. This allows customer users just to see services they subscribed. OTRS comes with 2 administration panels which allow to… Read More

21. 06. 2012 Oreste Attanasio Uncategorized

OTRS – Assign Customer Companies to groups or services

With OTRS you can define different customers backends even choosing to integrate data from an LDAP server. To keep track of customers’ service subscriptions, you can define a relationship between single customers and groups and services. This allows customer users just to see services they subscribed. OTRS comes with 2 administration panels which allow to… Read More

21. 06. 2012 Oreste Attanasio EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

OTRS – Assign Customer Companies to groups or services

With OTRS you can define different customers backends even choosing to integrate data from an LDAP server. To keep track of customers’ service subscriptions, you can define a relationship between single customers and groups and services. This allows customer users just to see services they subscribed. OTRS comes with 2 administration panels which allow to… Read More

16. 01. 2012 Oreste Attanasio EriZone & OTRS, EriZone & OTRS, NetEye, NetEye

Extending OTRS

The ITIL driven ticketing system OTRS, included in NetEye, comes with a variety of features which alone suite most customers’ needs: the flexibility of the queues system, the user management and the integration possibilities,  together with the ITSM Module makes it an easy-to-adopt product out of the box. Sometimes, though, when the basic features are… Read More

16. 01. 2012 Oreste Attanasio Uncategorized

Extending OTRS

The ITIL driven ticketing system OTRS, included in NetEye, comes with a variety of features which alone suite most customers’ needs: the flexibility of the queues system, the user management and the integration possibilities,  together with the ITSM Module makes it an easy-to-adopt product out of the box. Sometimes, though, when the basic features are… Read More

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