Blog Entries

31. 03. 2025 Fabiana Pittalis Atlassian, Service Management

Perfect Synergy: JSM and Confluence, a Winning Combination for Your Support

In the world of customer support, efficiency is key. And what could be more efficient than a system that allows customers to find answers on their own, and agents to solve problems in record time? The answer is the integration between Jira Service Management (JSM) and Confluence, Atlassian’s knowledge base. The Benefits of Integration JSM…

Read More
22. 11. 2024 Giuseppe Di Garbo Atlassian, Service Management

Managing Alerts with JSM: Focus on Incident Management (Part 1)

Alerts are critical signals that demand immediate attention to minimize disruptions and maintain smooth operations. Proactively managing alerts throughout their lifecycle is key to effective event-driven workflows, incident response, and business continuity. By leveraging alerting tools within Jira Service Management (JSM), teams can detect and resolve incidents faster, improve collaboration, and enhance service reliability. In…

Read More

Search by technology

Contact

Contact us
Serviceportal

Archive