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23. 12. 2015 Nicola Degara Service Management

“Without data you’re just another person with an opinion” – E. Deming

The Christmas break is coming and with it the desire (… and the need!) to close all the activities of this year before returning in January ready to face the new challenges in 2016! It is now the year’s end and the new year’s budget planning! To know how to properly plan means not only to be prepared…

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