Blog Entries

28. 10. 2020 Nicola Degara Business Service Monitoring, Cloud, Icinga Web 2, NetEye, Service Management, SLM, Unified Monitoring

NetEye Incident Response with Atlassian Opsgenie Integration

As an Atlassian partner we are working in this period on the preparation of an online demo system in parallel with the delivery of our new NetEye demo online service. For the occasion I decided to expand our already existing NetEye integration with the Atlassian ecosystem that you will find described in other previous blogs….

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21. 08. 2020 Nicola Degara NetEye, Service Management, SLM, Unified Monitoring

The NetEye and Jira Cloud Ecosystem Is Even More Integrated

Between one trial run and another, in these summer days I’ve also taken my time to deepen the theme on the interaction between NetEye 4 and ticketing systems. For my tests I chose the Jira Service Desk Cloud, and I must honestly say that the result achieved was satisfactory 🙂 As a method of integration…

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19. 05. 2020 Nicola Degara Anomaly Detection, Log Management, Machine Learning, NetEye, Unified Monitoring, Webinar

Neteye SIEM: processes and tools for IT Services Security 🇮🇹

Talking about IT security is now clearly synonymous with resilience! We are continuously and inevitably under attack… every organization must implement defensive principles and practices that avoid the worst damage and the least impact on its survival and development. From the data selection, to its collection and normalization, for its representation and analysis with techniques…

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24. 04. 2020 Nicola Degara Events, NetEye, Unified Monitoring, Webinar

NetEye 4: novitĂ  nel monitoraggio unificato per l’infrastruttura IT 🇮🇹

La trasformazione digitale crea continue nuove sfide per la gestione IT. Sono ora necessarie tecniche di monitoraggio avanzate, distribuite, scalabili ed automatizzate per analizzare quantitĂ  sempre maggiori di dati. NetEye, nella versione 4, accetta la sfida! NetEye offre una piattaforma di controllo completa in grado di raccogliere dati sulle prestazioni da ciascun sistema, analizzandoli rapidamente…

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30. 01. 2018 Nicola Degara APM, NetEye

IT Strategy (R)evolution: The Changing Role of IT in the Future of Business

End User Experience Monitoring allows for a “sensorial” analysis of the ways users consume IT services delivered within an organization and, increasingly often, from outside it as well. Everyone knows that IT services only generate value if they are available when needed and if they can achieve the target for which they were designed. Today…

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23. 12. 2015 Nicola Degara EriZone & OTRS

Senza dati sei solo un’altra persona con un’opinione – E. Deming

La pausa natalizia Ă© alle porte e con essa la voglia (… e la necessitĂ !)  di chiudere tutte le faccende dell’anno in corso per poi tornare in Gennaio pronti e carichi per affrontare le nuove sfide che ci riserva il 2016! La fine d’anno è tempo di bilancio e contemporaneamente anche di pianificazione! Saper pianificare…

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23. 12. 2015 Nicola Degara EriZone & OTRS

Ohne Daten sind Sie nur eine weitere Person mit einer Meinung – E. Deming

Die Weihnachtsferien rĂĽcken näher und mit ihnen der Wunsch (… und die Notwendigkeit) alle offenen Aktivitäten des laufenden Jahres abzuschlieĂźen, bevor im Januar die Herausforderungen des neuen Jahres in Angriff genommen werden. Das Jahresende ist der richtige Zeitpunkt fĂĽr einen RĂĽckblick, aber auch der Moment fĂĽr die Planung des neuen Jahres! Eine angemessene Planung, bedeutet…

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23. 12. 2015 Nicola Degara Service Management

“Without data you’re just another person with an opinion” – E. Deming

The Christmas break is coming and with it the desire (… and the need!) to close all the activities of this year before returning in January ready to face the new challenges in 2016! It is now the year’s end and the new year’s budget planning! To know how to properly plan means not only to be prepared…

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30. 11. 2015 Nicola Degara Uncategorized

BPM e ITIL per un miglioramento continuo

Creazione di un Service Portfolio Durante la fase di Servcice Strategy in ITL, prima di iniziare la redazione o la modifica del Service Porfolio è importante ottenere una panoramica piĂą estesa dei servizi aziendali che sono riconosciuti a livello di business indipendentemente dal loro stato implementativo: Non piĂą offerti: da dove proveniamo? Attualmente offerti e attivi:…

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30. 11. 2015 Nicola Degara Uncategorized

BPM und ITIL zur kontinuierlichen Optimierung

Erstellung eines Serviceportfolios Zur Erstellung oder Aktualisierung des Serviceportfolios (welches Teil der Service Strategy nach ITIL ist), ist es wichtig sich einen umfassenden Ăśberblick ĂĽber die Dienste im Unternehmen, unabhängig von deren Implementierungsstatus, zu verschaffen. Folgende Formen können dabei auftreten: Nicht mehr angebotene Dienste: Woher kommen wir? Aktuell angebotene und daher aktive Dienste: Wer sind…

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30. 11. 2015 Nicola Degara Service Management

BPM and ITIL for a Continual Improvement

The Creation of a Service Portfolio During the Service Strategy in ITIL, before starting with the redaction of a Service Portfolio it is important to obtain a wider overview of the Company Services that are recognized by the Business independently on their state of implementation: No longer offered: where do we come from? Currently active and…

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14. 09. 2015 Nicola Degara Uncategorized

Update erizone-plugin-glpi 1.4.5 rpm

A new version of erizone-plugin-glpi rpm is available! Bug Fixing: The interface now ignores all installed softwares on “Retired>%” and “Expired>%” Computers The rpm is now available for NetEye 32 and 64 bit.

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14. 09. 2015 Nicola Degara Uncategorized

Update erizone-plugin-glpi 1.4.5 rpm

A new version of erizone-plugin-glpi rpm is available! Bug Fixing: The interface now ignores all installed softwares on “Retired>%” and “Expired>%” Computers The rpm is now available for NetEye 32 and 64 bit.

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14. 09. 2015 Nicola Degara Downloads / Release Notes, Service Management

Update erizone-plugin-glpi 1.4.5 rpm

A new version of erizone-plugin-glpi rpm is available! Bug Fixing: The interface now ignores all installed softwares on “Retired>%” and “Expired>%” Computers The rpm is now available for NetEye 32 and 64 bit.

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01. 09. 2015 Nicola Degara EriZone & OTRS

L’importanza del catalogo servizi in un progetto ITSM

Il primo scoglio che comunemente rende difficoltoso l’inizio dei vari progetti ITSM che ho gestito negli ultimi anni è relativo all’interpretazione che i clienti attribuiscono al significato del catalogo dei servizi. Non è sempre così netta la distinzione con il catalogo di prodotti e spesso i clienti fraintendono il significato della componente principale ed essenziale…

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