Blog Entries

30. 01. 2018 Nicola Degara Application Performance Management, NetEye

IT Strategy (R)evolution: The Changing Role of IT in the Future of Business

End User Experience Monitoring allows for a “sensorial” analysis of the ways users consume IT services delivered within an organization and, increasingly often, from outside it as well. Everyone knows that IT services only generate value if they are available when needed and if they can achieve the target for which they were designed. Today… Read More

23. 12. 2015 Nicola Degara Uncategorized

Senza dati sei solo un’altra persona con un’opinione – E. Deming

La pausa natalizia é alle porte e con essa la voglia (… e la necessità!)  di chiudere tutte le faccende dell’anno in corso per poi tornare in Gennaio pronti e carichi per affrontare le nuove sfide che ci riserva il 2016! La fine d’anno è tempo di bilancio e contemporaneamente anche di pianificazione! Saper pianificare… Read More

23. 12. 2015 Nicola Degara Uncategorized

Ohne Daten sind Sie nur eine weitere Person mit einer Meinung – E. Deming

Die Weihnachtsferien rücken näher und mit ihnen der Wunsch (… und die Notwendigkeit) alle offenen Aktivitäten des laufenden Jahres abzuschließen, bevor im Januar die Herausforderungen des neuen Jahres in Angriff genommen werden. Das Jahresende ist der richtige Zeitpunkt für einen Rückblick, aber auch der Moment für die Planung des neuen Jahres! Eine angemessene Planung, bedeutet… Read More

23. 12. 2015 Nicola Degara EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

“Without data you’re just another person with an opinion” – E. Deming

The Christmas break is coming and with it the desire (… and the need!) to close all the activities of this year before returning in January ready to face the new challenges in 2016! It is now the year’s end and the new year’s budget planning! To know how to properly plan means not only to be prepared… Read More

30. 11. 2015 Nicola Degara Uncategorized

BPM e ITIL per un miglioramento continuo

Creazione di un Service Portfolio Durante la fase di Servcice Strategy in ITL, prima di iniziare la redazione o la modifica del Service Porfolio è importante ottenere una panoramica più estesa dei servizi aziendali che sono riconosciuti a livello di business indipendentemente dal loro stato implementativo: Non più offerti: da dove proveniamo? Attualmente offerti e attivi:… Read More

30. 11. 2015 Nicola Degara Uncategorized

BPM und ITIL zur kontinuierlichen Optimierung

Erstellung eines Serviceportfolios Zur Erstellung oder Aktualisierung des Serviceportfolios (welches Teil der Service Strategy nach ITIL ist), ist es wichtig sich einen umfassenden Überblick über die Dienste im Unternehmen, unabhängig von deren Implementierungsstatus, zu verschaffen. Folgende Formen können dabei auftreten: Nicht mehr angebotene Dienste: Woher kommen wir? Aktuell angebotene und daher aktive Dienste: Wer sind… Read More

30. 11. 2015 Nicola Degara EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

BPM and ITIL for a Continual Improvement

The Creation of a Service Portfolio During the Service Strategy in ITIL, before starting with the redaction of a Service Portfolio it is important to obtain a wider overview of the Company Services that are recognized by the Business independently on their state of implementation: No longer offered: where do we come from? Currently active and… Read More

14. 09. 2015 Nicola Degara Uncategorized

Update erizone-plugin-glpi 1.4.5 rpm

A new version of erizone-plugin-glpi rpm is available! Bug Fixing: The interface now ignores all installed softwares on “Retired>%” and “Expired>%” Computers The rpm is now available for NetEye 32 and 64 bit.

14. 09. 2015 Nicola Degara Uncategorized

Update erizone-plugin-glpi 1.4.5 rpm

A new version of erizone-plugin-glpi rpm is available! Bug Fixing: The interface now ignores all installed softwares on “Retired>%” and “Expired>%” Computers The rpm is now available for NetEye 32 and 64 bit.

14. 09. 2015 Nicola Degara NetEye Updates, NetEye Updates, NetEye Updates

Update erizone-plugin-glpi 1.4.5 rpm

A new version of erizone-plugin-glpi rpm is available! Bug Fixing: The interface now ignores all installed softwares on “Retired>%” and “Expired>%” Computers The rpm is now available for NetEye 32 and 64 bit.

01. 09. 2015 Nicola Degara Uncategorized

L’importanza del catalogo servizi in un progetto ITSM

Il primo scoglio che comunemente rende difficoltoso l’inizio dei vari progetti ITSM che ho gestito negli ultimi anni è relativo all’interpretazione che i clienti attribuiscono al significato del catalogo dei servizi. Non è sempre così netta la distinzione con il catalogo di prodotti e spesso i clienti fraintendono il significato della componente principale ed essenziale… Read More

01. 09. 2015 Nicola Degara Uncategorized

Warum der Service Catalogue für jedes ITSM-Projekt wichtig ist

Die erste Hürde, welche ich im Rahmen der ITSM-Projekte der vergangenen Jahre überwinden musste, war meist die Interpretation des Begriffs Servicekatalog der jeweiligen Kunden. Der Unterschied zum Produktkatalog war und ist nicht immer klar. Leider missverstehen viele Kunden anfangs die Bedeutung der Haupt-Komponente der Servicekatalog-Definition – den Service. Bereits während meiner früheren Tätigkeit im Bereich… Read More

01. 09. 2015 Nicola Degara EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

The Importance of the Service Catalogue For an ITSM Solution

Understanding the real meaning of the service catalogue by the customers is the first challenge I usually meet during the implementation of an ITSM solution. It is not always so clear for the customers the distinction with the product catalogue and they often misunderstand the major component and essential part of the definition, the service… Read More

06. 07. 2015 Nicola Degara EriZone & OTRS, EriZone & OTRS

How to approach an ITSM EriZone implementation

For those of you who do not know, WÜRTHPHOENIX EriZone is an open source IT Service Management solution based on OTRS. It allows to efficiently and effectively manage all the internal and external incidents and service requests as well as to improve the delivery of the IT services, by increasing the customer satisfaction. WÜRTHPHOENIX EriZone… Read More

06. 07. 2015 Nicola Degara Uncategorized

Come affrontare l’implementazione di EriZone – soluzione ITSM

Per chi di voi non lo sapesse EriZone è il nostro sistema Open Source di IT-Service Management che permette di gestire efficientemente le richieste di assistenza da parte degli utenti e amministrarle in modo organizzato. Basandosi su OTRS, soluzione leader di Help Desk e Ticketing, EriZone ne amplifica lo spettro funzionale in ambito di Service… Read More

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