Blog Entries

26. 06. 2025 Fabiana Pittalis Atlassian

Confused by Atlassian Teams, Groups, and Managed Teams? Here’s the Difference

If your company uses Atlassian tools like Jira or Confluence, you’ve likely encountered the terms Teams and Groups. At first glance, Teams and Groups might seem like the same thing – just different ways to organize people. But take a closer look, and you’ll quickly realize they serve very different purposes. Understanding how Teams and…

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20. 12. 2024 Giuseppe Di Garbo Atlassian, NetEye, Service Management

Managing Alerts with JSM: Focus on Incident Management (Part 2)

In the first part of this series, we explored how Jira Service Management (JSM) helps streamline Incident Management, aligning with ITIL v4 best practices. Incident Management aims to restore normal service operation as quickly as possible after a disruption, ensuring minimal impact on business operations. Events – changes in the system’s state – can trigger…

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