A vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems.
This vulnerability takes advantage of a hole in agent statistics module and has been classified with a “high” risk.
To guarantee the security of your system, we recommend applying last released patches.
For EriZone 5.2:
Via Admin >> Package Manager
Click on “Update repository information” and upgrade the packages strictly in the following sequence:
- EriZoneCore
- EriZoneServiceDeskEnhancement
- EriZoneTheme
For EriZone 3.6:
Via Admin >> Package Manager
Click on “Update repository information” and upgrade package:
- EriZoneCore
For both systems, after previous procedure use a console to launch following commands:
- /opt/otrs/scripts/EriZone/erizone.global_makelink
- /opt/otrs/scripts/EriZone/Permissions.sh
- /opt/otrs/scripts/EriZone/RestartEriZone.sh
Further information regarding this topic can be found on https://www.otrs.com/security-advisory-2017-04-security-update-otrs-versions/
The update for Erizone 5.2 will also fix two more bugs.
Technical details:
- Date: 2017-09-19
- Title: Code Injection / Privilege Escalation OTRS
- Severity: High
- Product: OTRS 3.3.*, EriZone 3.* and EriZone 5.*
- ID: OSA-2017-04
Luca Franzoi
Service & Support Engineer at Würth Phoenix
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