Welcome to the latest version of our Service Management solution EriZone version 5.4.
Release Number: 5.4
Release Date: April 30, 2018
Release Type: Minor
Previous Release: 5.3
These release notes for EriZone 5.4 describe new features and improvements and provide information on how to upgrade.
All new features and enhancements are also available on our EriZone Online Demo.
Preparations before upgrading from EriZone 5.3 to EriZone 5.4
Upgrade the OTRS Framework to version 5.0.27:
yum update http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-5.0.27-01.noarch.rpm
Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence:
Please follow these rules during the upgrade/install procedure:
ATTENTION: After the upgrade has completed, execute the following actions from the command line: