02. 05. 2018 Charles Callaway Downloads / Release Notes, Service Management

EriZone 5.4 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.4.

Product: EriZone
Release Number: 5.4
Release Date: April 30, 2018
Release Type: Minor
Previous Release: 5.3

These release notes for EriZone 5.4 describe new features and improvements and provide information on how to upgrade.

Scalable priority management for activities in Activity Management. This feature enables organizations to implement their own priority definition for AM activities.

Preparations before upgrading from EriZone 5.3 to EriZone 5.4

Take a snapshot of the current Virtual Machine
Activate repository resolution with the following parameters in Admin>>SysConfig
- Package::RepositoryRoot: repo.wuerth-phoenix.com/erizone/erizone-5.4/repository.xml
- Package::RepositoryList:
  KEY: http://repo.wuerth-phoenix.com/erizone/erizone-5.4/packages/
  VALUE: erizone-5.4 packages

Upgrade the OTRS Framework to version 5.0.27:
yum update http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-5.0.27-01.noarch.rpm

/opt/otrs/scripts/EriZone/Permissions.sh

/opt/otrs/scripts/EriZone/RestartEriZone.sh

Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence:

Please follow these rules during the upgrade/install procedure:

Contact our support team if you do not feel comfortable with any of these operations: net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
The packages must be installed in sequence and individually
The time needed by the system may vary for each action/package, so please be patient
The action buttons must be clicked only once

ATTENTION: After the upgrade has completed, execute the following actions from the command line:

/opt/otrs/scripts/EriZone/erizone.global_makelink

/opt/otrs/scripts/EriZone/Permissions.sh

/opt/otrs/scripts/EriZone/RestartEriZone.sh