Blog Entries

01. 12. 2019 Charles Callaway NetEye

Squaring the User Guide Circle

The official Icinga 2 user guide is quite extensive, but it’s not always complete.  That’s normal in today’s world of fast changing software where the focus is on delivering new capabilities quickly.  Even here at NetEye most of the documentation we produce for our user guide is written when we add new modules and features,…

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04. 11. 2019 Charles Callaway Bug Fixes, NetEye

Bug Fixes for NetEye 4.8

We updated the icingaweb2 module. The release of v2.7.1 introduced a change which revealed an inefficient part of database queries. This bugfix includes improvements and it has now faster response times by less work for the database server. For NetEye 4.8 we updated: icingaweb2 to version 2.7.3_neteye1.49.2-2

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14. 10. 2019 Charles Callaway Bug Fixes

Bug Fixes for NetEye 4.8

We corrected the installation instructions for the Tornado module. These had remained unchanged from version 4.7 when only the Tornado backend was installed. The updated instructions will also install the Tornado GUI. For NetEye 4.8 we updated: icingaweb2 to version 2.7.1_neteye1.49.0-1

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08. 07. 2019 Charles Callaway Unified Monitoring

“How To” Improve the User Guide

Every software suite needs documentation. But the more features we add to NetEye to meet customer needs, the larger the user guide becomes.  Over time, it’s important to make sure that the guide continues to meet the needs of NetEye users despite this. In particular, modern methodologies like Agile that we use in NetEye often…

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29. 03. 2019 Charles Callaway Cloud, NetEye

SMS Notifications by Bridging Ethernet and Serial with Moxa’s NPort

Monitoring needs to take place wherever data is collected, which may not always be right next to your NetEye server. If you have poor signal reception, or else you’re running on a virtual machine, and you need 24×7 availability, notification via SMS may be the only option. Sometimes you just can’t run a serial cable…

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27. 12. 2018 Charles Callaway NetEye, Unified Monitoring

Research & Development – A New User Guide Process (Part 4)

Software grows.  So do software teams.  To avoid getting slow and rusty over time, teams need to constantly assess their progress, improve where they can, and make necessary changes when warranted. The NetEye R&D team is no exception. Back when NetEye was smaller, we wrote documentation when time allowed, typically after new features had already…

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02. 10. 2018 Charles Callaway NetEye, Unified Monitoring

Creating Action Shortcuts in your NetEye 4 Custom User Guide

In my last user guide blog I showed you how to create your own menu item, create a space on the file system, write a sample page, and store an image for that page, all in a way that will survive future updates.  This time I want to show you how to use your custom…

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29. 08. 2018 Charles Callaway NetEye, Unified Monitoring

Custom User Guide Content in NetEye 4

In my last post, I showed you how to set up your own customized documentation in NetEye 3 so that it won’t be overwritten when you upgrade.  Doing the same thing in NetEye 4 is also possible even though there isn’t a dedicated link for external documentation like in NetEye 3’s DokuWiki, and there isn’t…

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02. 05. 2018 Charles Callaway Anomaly Detection, Downloads / Release Notes, NetEye

NetEye 3.13 and 4.1 Release Notes

NetEye 3.13 Release Notes Welcome to the latest version of our NetEye Unified Monitoring Solution that introduces methods to automate business process creation, scheduling of asset import via CSV, load balancing best practices, and improved Grafana dashboards. Product: NetEye Release Number: 3.13 Release Date: April 30, 2018 Release Type: Minor Previous Release: 3.12 System Requirements: NetEye 3.12 installation or…

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02. 05. 2018 Charles Callaway Downloads / Release Notes, Service Management

EriZone 5.4 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.4. Product: EriZone Release Number: 5.4 Release Date: April 30, 2018 Release Type: Minor Previous Release: 5.3 These release notes for EriZone 5.4 describe new features and improvements and provide information on how to upgrade. Enhancements Scalable priority management for activities in Activity Management. This feature enables organizations to…

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12. 04. 2018 Charles Callaway NetEye, Unified Monitoring

Adding Your Own Documentation to NetEye with DokuWiki

Wouldn’t it be great to have quick access to your favorite pages in the NetEye documentation?  To make customized thumbnail pages of your most frequent screenshots?  To create your own alternative documentation index with categories reflecting your mindset?  To add your own notes, comments, or FAQ with pointers into the existing NetEye documentation? That would…

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