Blog Entries

11. 01. 2021 Mirko Morandini Downloads / Release Notes, Service Management

EriZone 5.9 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.9. Product: EriZoneRelease Number: 5.9Release Date: January 7, 2021Release Type: MinorPrevious Release: 5.8 These release notes for EriZone 5.9 describe changes and improvements, and provide information on how to upgrade. Enhancements Upgrade of OTRS to 5.0.42 including security updates and improved translations. Postmaster filter AttachmentsToXField.pm:…

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17. 12. 2020 Mirko Morandini Cloud, Unified Monitoring

EriZone/OTRS: Single Sign On with (Multiple) AzureAD Using Shibboleth

More and more enterprises rely on Microsoft Azure Active Directory as a company-wide identity provider for Office365, Teams, Sharepoint and other Microsoft and various non-Microsoft services. It provides Single Sign-On (SSO), so when opening any of these applications, if an authorization is needed, you will always be redirected to the same, trusted, company-wide login page….

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17. 09. 2020 Mirko Morandini Unified Monitoring

EriZone: CentOS 6 EOL: Plan Your Migration to CentOS 7 Now!

Dear EriZone customers! Some of your EriZone VMs are still working on CentOS 6, which will reach its End of Life on November 30th, 2020. This means that no new security or bugfix updates will be released after this date. You can check this by running the command: rpm -q centos-release which will tell you…

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31. 01. 2019 Arianna Cunaccia NetEye, Service Management

Upskill Your Expertise!  Our 2019 Training Program Is Out Now!

Explore advanced monitoring techniques and approaches, gain a thorough grounding in Service Management strategies and achieve advanced skills in Performance Management. Our commitment is to provide the best expertise and training practices for you as NetEye, EriZone or ntop user. Join the program that individually fits to your personal needs and get in-depth knowledge on…

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21. 12. 2018 Gabriele Cecco Service Management

Facilities? Make Them Organized!

Speed is not enough Japan, Chiba Prefecture:  A blue van with a mustachioed little man on board speeds quickly through the area of the Makuhari Messe I.C. Complex. From a distance, the clerk at the gate, even though already warned via Telegram about the urgency, recognizes him immediately: a bit from the screech of the…

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17. 12. 2018 Mirko Morandini Service Management

I’ll show you “my Assets”!

“Alexa, please tell me all the devices assigned to me!” – This may not be a frequent request in the life of a service manager (yet). However, giving your customers visibility of the assets registered in their name is a sign of transparency, trust and good organization. But let’s start from the beginning of the…

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06. 11. 2018 Luca Buonocunto NetEye, Service Management

NetEye/EriZone as Enterprise Service Management Governance Enablers

Enterprise service management deals not only with IT processes, but also with interrelated end-to-end business processes.  Its main goal is to put into motion policies crafted by senior management in accordance with a specific governance framework in order to bring value and cost savings across the enterprise.  It is important to note that these policies…

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27. 09. 2018 Mirko Morandini Service Management

Creating Tickets from QR-Codes and Asset Numbers

You need to print some training material, but after a few pages the color printer stops and just shows some error code… so what happens next? You phone the IT department, telling them who you are and where you are, guessing which printer it is… possibly the color printer on 3rd floor of the North…

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25. 09. 2018 Gabriele Cecco Service Management

Be Like Bill. Talk To Your EriZone Consultant.

It’s 16:00 on the first Friday in April Jeff is sitting in his office chair, and responds at the first ring of his CISCO VoIP phone. Bob’s screams come out of the receiver and Jeff instinctively pulls it away from his ear. Bob isn’t satisfied that the tickets opened by his group are always resolved…

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24. 08. 2018 Karlis Upitis Service Management

Images in EriZone notification emails

Images in scalable vector graphics format (SVG) are wonderful!  They’re crispy on retina displays, resizable without losing image quality, and usually take less space.  That means a faster loading time for the web page. But what about SVG in email?  Although web technologies have developed rapidly, HTML-enhanced email is struggling to keep up.  Using SVG…

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31. 07. 2018 Thomas Forrer Downloads / Release Notes, Service Management

EriZone 5.5 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.5. Product: EriZone Release Number: 5.5 Release Date: July 31, 2018 Release Type: Minor Previous Release: 5.4 These release notes for EriZone 5.5 describe new features and improvements and provide information on how to upgrade. Enhancements Signatures on Mobile Devices – we have integrated human signatures on mobile devices….

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25. 06. 2018 MarinovMihail Service Management

Signatures on Mobile Devices

Beginning with EriZone 5.5 we have integrated human signatures on mobile devices. It’s now possible for the agents to obtain a digital signature and store it as an included image for the last ticket article. After that, the full content of the article – including the signature – can be printed. We have provided a new agent…

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19. 06. 2018 Gabriele Cecco Service Management

A New Transition Action for Activity Management

This article will show you an EriZone innovation you can introduce into your process: a Transition Action for Activity Management. One of the main uses of this new feature is in the area of HR. There is no doubt that onboarding of a new employee in a company requires that multiple activities are fulfilled by…

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02. 05. 2018 Charles Callaway Downloads / Release Notes, Service Management

EriZone 5.4 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.4. Product: EriZone Release Number: 5.4 Release Date: April 30, 2018 Release Type: Minor Previous Release: 5.3 These release notes for EriZone 5.4 describe new features and improvements and provide information on how to upgrade. Enhancements Scalable priority management for activities in Activity Management. This feature enables organizations to…

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01. 04. 2018 Luca Buonocunto Service Management

Data Breach vs. ITIL Incident and Problem Management Processes

The GDPR legislation that will come into force on May 25, 2018 introduces, among the various obligations of the Holder of the personal data, the reporting of Data Breach events to the privacy Guarantor within 72 hours (and in any case, without delay), where a data breach includes any event concerning the violation of personal…

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