2. Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence:
ITSM
FAQ
Survey
OTRSMasterSlave
OTRSTicketMaskExtension
OTRSAdvancedEscalations
OTRSAppointmentCalendar
EriZone
EriZone Core
EriZoneServiceDeskEnhancement
EriZoneTheme
Update all remaining EriZone packages
Please follow these rules during the upgrade/install procedure:
Contact our support team if you do not feel comfortable with any of these operations: net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
The packages must be installed in sequence and individually
The time needed by the system may vary for each action/package, so please be patient
The action buttons must be clicked only once
ATTENTION After the upgrade has completed, execute the following actions from the command line:
Hi folks!
I began loving computer since 1994, it was still the time of windows 3.1. Immediately I learned starting DOS games from the command promt, and while typing some white text on black background I felt like some hackish dude in a hollywoodian movie.
Later during the studies at the university, I discovered the magic world of opensource, and it was love at first sight. Finally I got rid of BSOD's =)
I love everything that is connected to some network, especially in a security perspective.
My motto is:
"With motivation, nothing is impossibile. It only requires more time."
Author
Thomas Forrer
Hi folks!
I began loving computer since 1994, it was still the time of windows 3.1. Immediately I learned starting DOS games from the command promt, and while typing some white text on black background I felt like some hackish dude in a hollywoodian movie.
Later during the studies at the university, I discovered the magic world of opensource, and it was love at first sight. Finally I got rid of BSOD's =)
I love everything that is connected to some network, especially in a security perspective.
My motto is:
"With motivation, nothing is impossibile. It only requires more time."
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