05. 11. 2018 Charles Callaway EriZone & OTRS, Release Notes

EriZone 5.6 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.6.

Product: EriZone
Release Number: 5.6
Release Date: October 31, 2018
Release Type: Minor
Previous Release: 5.5

These release notes for EriZone 5.6 describe new features and improvements, and provide information on how to upgrade.


  • Upgrade OTRS from 5.0.28 to 5.0.30.
  • Upgrade Grafana from 5.1.2 to 5.2.4.

Major Bug Fixes

  • Choosing a template from a dynamic multi-select dropdown menu from DB returned malformed items (EZ-776)
  • The ITSMConfigItem with a dynamic field filter did not appear in AgentTicketPriority (EZ-772)
  • Fixed the notification links on unmanaged tickets which contained excessive whitespace (EZ-771)

Try it now!

All new features and enhancements are also available on our EriZone Online Demo.

Preparations before upgrading from EriZone 5.5 to EriZone 5.6:

  1. Take a snapshot of the current Virtual Machine
  2. Activate repository resolution with the following parameters in Admin>>SysConfig

Upgrade steps

1. Upgrade the OTRS Framework to version 5.0.30:

yum update http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-5.0.30-01.noarch.rpm

2. Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence:

  1. ITSM
  2. FAQ
  3. Survey
  4. OTRSMasterSlave
  5. OTRSTicketMaskExtension
  6. OTRSAdvancedEscalations
  7. OTRSAppointmentCalendar
  8. EriZone
  9. EriZone Core
  10. EriZoneServiceDeskEnhancement
  11. EriZoneTheme
  12. Update all remaining EriZone packages

Please follow these rules during the upgrade/install procedure:

  • Contact our support team if you do not feel comfortable with any of these operations: net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
  • The packages must be installed in sequence and individually
  • The time needed by the system may vary for each action/package, so please be patient
  • The action buttons must be clicked only once

ATTENTION After the upgrade has completed, execute the following actions from the command line:


Charles Callaway

Charles Callaway


Charles Callaway

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