05. 11. 2018 Charles Callaway EriZone & OTRS, Release Notes

EriZone 5.6 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.6.

Product: EriZone
Release Number: 5.6
Release Date: October 31, 2018
Release Type: Minor
Previous Release: 5.5

These release notes for EriZone 5.6 describe new features and improvements, and provide information on how to upgrade.

Enhancements

Upgrade OTRS from 5.0.28 to 5.0.30.
Upgrade Grafana from 5.1.2 to 5.2.4.

Major Bug Fixes

Choosing a template from a dynamic multi-select dropdown menu from DB returned malformed items (EZ-776)
The ITSMConfigItem with a dynamic field filter did not appear in AgentTicketPriority (EZ-772)
Fixed the notification links on unmanaged tickets which contained excessive whitespace (EZ-771)

Try it now!

All new features and enhancements are also available on our EriZone Online Demo.

Preparations before upgrading from EriZone 5.5 to EriZone 5.6:

Take a snapshot of the current Virtual Machine
Activate repository resolution with the following parameters in Admin>>SysConfig
- Package::RepositoryRoot: repo.wuerth-phoenix.com/erizone/erizone-5.6/repository.xml
- Package::RepositoryList:
  KEY: http://repo.wuerth-phoenix.com/erizone/erizone-5.6/packages/
  VALUE: erizone-5.6 packages

Upgrade steps

1. Upgrade the OTRS Framework to version 5.0.30:

yum update http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-5.0.30-01.noarch.rpm
/opt/otrs/scripts/EriZone/Permissions.sh
/opt/otrs/scripts/EriZone/RestartEriZone.sh

2. Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence:

ITSM
FAQ
Survey
OTRSMasterSlave
OTRSTicketMaskExtension
OTRSAdvancedEscalations
OTRSAppointmentCalendar
EriZone
EriZone Core
EriZoneServiceDeskEnhancement
EriZoneTheme
Update all remaining EriZone packages

Please follow these rules during the upgrade/install procedure:

Contact our support team if you do not feel comfortable with any of these operations: net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
The packages must be installed in sequence and individually
The time needed by the system may vary for each action/package, so please be patient
The action buttons must be clicked only once

ATTENTION After the upgrade has completed, execute the following actions from the command line:

/opt/otrs/scripts/EriZone/erizone.global_makelink
/opt/otrs/scripts/EriZone/Permissions.sh
/opt/otrs/scripts/EriZone/RestartEriZone.sh