2. Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence:
ITSM
FAQ
Survey
OTRSMasterSlave
OTRSTicketMaskExtension
OTRSAdvancedEscalations
OTRSAppointmentCalendar
EriZone
EriZone Core
EriZoneServiceDeskEnhancement
EriZoneTheme
Update all remaining EriZone packages
Please follow these rules during the upgrade/install procedure:
Contact our support team if you do not feel comfortable with any of these operations: net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
The packages must be installed in sequence and individually
The time needed by the system may vary for each action/package, so please be patient
The action buttons must be clicked only once
ATTENTION After the upgrade has completed, execute the following actions from the command line:
Hi folks!
I began loving computer since 1994, it was still the time of windows 3.1. Immediately I learned starting DOS games from the command promt, and while typing some white text on black background I felt like some hackish dude in a hollywoodian movie.
Later during the studies at the university, I discovered the magic world of opensource, and it was love at first sight. Finally I got rid of BSOD's =)
I love everything that is connected to some network, especially in a security perspective.
My motto is:
"With motivation, nothing is impossibile. It only requires more time."
Author
Thomas Forrer
Hi folks!
I began loving computer since 1994, it was still the time of windows 3.1. Immediately I learned starting DOS games from the command promt, and while typing some white text on black background I felt like some hackish dude in a hollywoodian movie.
Later during the studies at the university, I discovered the magic world of opensource, and it was love at first sight. Finally I got rid of BSOD's =)
I love everything that is connected to some network, especially in a security perspective.
My motto is:
"With motivation, nothing is impossibile. It only requires more time."
Welcome to version 4.25 of our NetEye v4 Unified Monitoring Solution. In this release, NetEye goes to the alpine pastures to meet one of the more than 130,000 cows in South Tyrol. Ample space, pure air and environment are just Read More
Welcome to version 4.24 of our NetEye v4 Unified Monitoring Solution. In this release, NetEye hiked over the Seceda mountain, placed in Val Gardena/Grödental, to admire a wonderful view of the Fermeda pinnacles at sunrise. The Fermeda pinnacles, the southernmost Read More
Welcome to version 4.23 of our NetEye v4 Unified Monitoring Solution. In the last two months, NetEye travelled from the western side of South Tyrol to eastern side, reaching the beautiful Lake Landro, located at more than 1,400 meters a.s.l. Read More
Welcome to version 4.22 of our NetEye v4 Unified Monitoring Solution. NetEye welcomes the new year and its new release with what is probably the most famous church tower in South Tyrol: the half-submerged steeple of the Resia Lake. The Read More
Welcome to version 4.21 of our NetEye v4 Unified Monitoring Solution. NetEye welcomes the winter season and its new release with a majestic snowy panorama view on the Sassolungo/Langkofel range in the Dolomites Alps. Sassolungo/Langkofel is the highest mountain in Read More