31. 07. 2019 MarinovMihail EriZone & OTRS, Release Notes

EriZone 5.7 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.7.

Product: EriZone
Release Number: 5.7
Release Date: July 31, 2019
Release Type: Minor
Previous Release: 5.6

These release notes for EriZone 5.7 describe new features and improvements, and provide information on how to upgrade.

Enhancements

  • ACL can now be applied for Categories in customer ITSM Advanced (EZPROD-18)
  • Addition of the Complemento Kanban Board to EriZone (EZPROD-50). This is a fully integrated third party addon, available via an additional subscription.

Bug Fixes

  • The agent can still see the services even if he’s not member of the group used as User Group filter for the service (EZ-798)
  • EriZone-Jira interface fix in case of base64 token greater than 76 chars avoiding additional new lines (EZ-797)

Try it now!

All new features and enhancements are also available on our EriZone Online Demo.

Preparations before upgrading from EriZone 5.6 to EriZone 5.7:

  1. Take a snapshot of the current Virtual Machine
  2. Activate repository resolution with the following parameters in Admin>>SysConfig

Upgrade steps

1. Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence:

  1. EriZone
  2. EriZone Core
  3. EriZoneServiceDeskEnhancement
  4. EriZoneTheme
  5. Update all remaining EriZone packages

For the Complemento Kanboard and EriZonComplementoTheme, please ask our consultants, or write to net.support@wuerth-phoenix.com.

Please follow these rules during the upgrade/install procedure:

  • Contact our support team if you do not feel comfortable with any of these operations: net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
  • The packages must be installed in sequence and individually
  • The time needed by the system may vary for each action/package, so please be patient
  • The action buttons must be clicked only once

ATTENTION! After the upgrade has been completed, execute the following actions from the command line:

/opt/otrs/scripts/EriZone/erizone.global_makelink
/opt/otrs/scripts/EriZone/Permissions.sh
/opt/otrs/scripts/EriZone/RestartEriZone.sh

MarinovMihail

MarinovMihail

Developer at Würth Phoenix
“Hi guys! I’m Mihail and since the university years I has been fascinated by distributed systems and measurements on them. Now when I join the Neteye project I get the possibility to continue with this passion and this is great. My free time is completely dedicated to my wife and my daughters, I simply love them.”

Author

MarinovMihail

“Hi guys! I’m Mihail and since the university years I has been fascinated by distributed systems and measurements on them. Now when I join the Neteye project I get the possibility to continue with this passion and this is great. My free time is completely dedicated to my wife and my daughters, I simply love them.”

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