28. 12. 2025
Automation, Business Service Monitoring, Icinga Web 2, NetEye, Service Management
11. 04. 2024
Alessandro Romboli
Business Service Monitoring, NetEye, SLM
SLA Reporting on a Business Process
Scenario
NetEye 4 is a comprehensive monitoring platform which natively supports Business Processes.
A Business Process is an abstract view of a customer’s business from the Application point of view. Usually, it’s a collection of Icinga 2 checks aggregated by “AND, OR, At Least” logic in order to monitor whether a Business Application is really available to the users, typically whether all its necessary components are up.
Customers always ask me for a Service Level of their business, so below I’ll show you an example of how to define a customer SLM (Service-Level Management) target and generate a related historical report.
How to Define an SLM
An SLM in NetEye is usually bound to Business Processes.
Start at the NetEye SLM menu:
First of all, define a Customer:
Then choose one of the existing SLA types, or define a new one.
Each SLA type has the Operational time and a Calculation Period (daily or monthly) of the Availability %.
If checked, the Downtime box excludes planned downtimes from the calculations.
Third, define an Availability Contract, which binds the Customer with an SLA Type and an Object Type.
It’s useful to refer to the Services created on the dummy host which map each customer’s Business Process (see my earlier blog https://www.neteye-blog.com/2023/12/monitoring-a-business-process/ ).
If all the Business Process services have the same name prefix, we can use the prefix as a pattern:
In this example we refer to the customer, the SLA Type “24×7 Daily” and the service with filter prefix pattern “BP-check-10559-*” (it will reference 10 services in this example, 10 different Business Processes).
Create a Report of the SLM
The SLM needs to be visualized: the best way is to create a NetEye Report:
Just create a new report with a desired time frame (1 month, 3 months, ….), Report type “SLM Report”, with Customer and Contract as previously defined under the SLM menu:
It will produce a report of each Business Process which can be exported as a PDF or sent by email:
These Solutions are Engineered by Humans
Did you find this article interesting? Does it match your skill set? Our customers often present us with problems that need customized solutions. In fact, we’re currently hiring for roles just like this and others here at Würth Phoenix.
Alessandro Romboli
Site Reliability Engineer at Würth IT Italy
My name is Alessandro and I joined Würth Phoenix (now Würth IT Italy) early in 2013. I have over 20 years of experience in the IT sector: For a long time I've worked for a big Italian bank in a very complex environment, managing the software provisioning for all the branch offices. Then I've worked as a system administrator for an international IT provider supporting several big companies in their infrastructures, providing high availability solutions and disaster recovery implementations. I've joined the VMware virtual infrastructure in early stage, since version 2: it was one of the first productive Server Farms in Italy. I always like to study and compare different technologies: I work with Linux, MAC OSX, Windows and VMWare. Since I joined Würth Phoenix, I could also expand my experience on Firewalls, Storage Area Networks, Local Area Networks, designing and implementing complete solutions for our customers. Primarily, I'm a system administrator and solution designer, certified as VMware VCP6 DCV, Microsoft MCP for Windows Server, Hyper-V and System Center Virtual Machine Manager, SQL Server, SharePoint. Besides computers, I also like photography, sport and trekking in the mountains.
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