Blog Entries

28. 07. 2015 Arianna Cunaccia Events, NetEye, Service Management

October 1- We invite you to join us at the NetEye and EriZone User Group

The NetEye & EriZone UserGroup offers opportunity to learn about the innovations and the future strategy of the solutions, to exchange experiences and propose new areas of improvements. The NetEye and EriZone customers will provide use cases by underlying the needs and potentials. Würth Phoenix will finally present the highlights the latest released versions.

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06. 07. 2015 Nicola Degara Events, Service Management

How to approach an ITSM EriZone implementation

For those of you who do not know, WÜRTHPHOENIX EriZone is an open source IT Service Management solution based on OTRS. It allows to efficiently and effectively manage all the internal and external incidents and service requests as well as to improve the delivery of the IT services, by increasing the customer satisfaction. WÜRTHPHOENIX EriZone…

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22. 06. 2015 Arianna Cunaccia Events, NetEye, Service Management

Save the date – 1st October – Italian NetEye & EriZone User Group

If you are an Italian NetEye or EriZone customer, don’t miss the opportunity to participate in the NetEye & EriZone User Group, which will take place on Thursday 1 October from 10.30 to 17:30 at the Tenuta Preella Lamberti in Cavaion Veronese (VR).

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04. 05. 2015 NetEye Blog Admin Events, Service Management

The Open Source System Management Conference 2015

Interview with David Boucha from SaltStack

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02. 05. 2015 NetEye Blog Admin Events, NetEye, Service Management

The Open Source System Management Conference 2015

Interview with Colin Rudd from itSMF UK / Virgin Media

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17. 04. 2015 NetEye Blog Admin Events

First impressions of the OSSMC 2015

For all those who were there or followed the event via live-stream – we hope you enjoyed yesterday’s conference. We put together some first pictures! The video archive with each single presentation will follow soon! [Best_Wordpress_Gallery id=”4″ gal_title=”OSSMC First Impressions”]A big Thank You also to our sponsors, who supported our event!

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20. 03. 2015 NetEye Blog Admin Events

CeBIT 2015 – Update

Today is the last day of this year’s CeBIT – it was a great time and we met a lot of interesting people. We want to thank our partners Luca Deri from ntop and Remo Rickli from NeDi for their participation and are looking forward to further collaborations. [Best_Wordpress_Gallery id=”4″ gal_title=”CeBIT 2015 Update”]

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18. 03. 2015 NetEye Blog Admin Events, NetEye, Service Management

CeBIT 2015: First impressions!

[Best_Wordpress_Gallery id=”2″ gal_title=”CeBIT 2015 First impressions”]

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12. 03. 2015 NetEye Blog Admin Events, NetEye, Service Management

CeBIT 2015: You can expect an interesting program!

Only a few more days and the CeBIT 2015 will open its doors. As already announced, also this year we will be present at the Open Source Park. Together with Luca Deri from ntop and Remo Rickli from NeDi, we’ve prepared an exciting program! On Monday, 16th we will start with an interesting speech about…

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10. 03. 2015 NetEye Blog Admin Events, NetEye, Service Management, Unified Monitoring

OSSM Conference – WORKSHOPS

To further deepen the topics that will be covered during the Open Source System Management Conference, Würth Phoenix organizes four different workshops. The workshops will be held on April 15 at the Würth Phoenix Training Center to address the highlights for the network traffic analysis with ntopng, the process management with OTRS, the Event Handler and Log Management…

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27. 02. 2015 NetEye Blog Admin Events, NetEye, Service Management

Open Source Conference in Rome

Also this year Würth Phoenix invites you to the Open Source Conference in Rome, which will be held March 31st at the convention center of the Barcelo Aran Mantegna Hotel. At this year’s conference our keynote will be: Log Management & related: more and more we are inundated with requests from the privacy guarantor, new…

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24. 02. 2015 NetEye Blog Admin Events, Service Management

Multi-Channel Management of your Help Desk Processes

This post is to communicate our new partnership with the Italian Software House Telenia Software S.r.l.. Founded in 1994 the company is dedicated to develop and market Contact Management Solutions. To improve the service delivered to their customers, Telenia Software shortly decided to integrate our IT-Service Management solution EriZone into their VoIP software plattform TVox…

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16. 02. 2015 NetEye Blog Admin Events

Save the Date: 7th Edition of Open Source System Management Conference

Exciting talks, extensive networking possibilities, international speakers – also in 2015 the Open Source System Management Conference comes up with an impressive program! Some highlights at a glance: ITSM-Mastermind Colin Rudd, Ami DeMartine from Forrester and Open Source visionary Jan Wildeboer from Red Hat

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04. 02. 2015 NetEye Blog Admin Events, NetEye, Real User Experience, Service Management

Würth Phoenix also at this year’s CeBIT

At this year’s CeBIT, which takes place from 16th to 20th March in Hannover, everything revolves around Open Source IT-System Management. The focus lies on the latest release of NetEye that offers numerous improvements and innovations.

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20. 01. 2015 NetEye Blog Admin Events, NetEye, Service Management

Training Calendar 2015

Accelerate your skills and empower your learning with hands-on education. Our expert trainers guide you through intensive courses that help you get the most out of NetEye and EriZone.

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