With the end of the year we hope we were able to assist you as loyal and trustworthy partner, able to best support your business needs. In the name of our whole team we would like to thank you for your cooperation and we whole-heartedly wish you and your family a serene Christmas time and…
Read MoreThe OTRS AG group released a new beta version of OTRS 3.2. We will try out and review the new beta version very soon; for now, we will briefly introduce the main functionalities offered by this new major update, whose final release is planned for the end of January.Customer Information Center In order to improve the…
Read MoreIn OTRS it is not possible to retrieve data from external DB, for this reason I have recently developed two new add-ons able to query directly on a database at runtime to fill in “possible values”. These add-ons are two new instances of dynamic fields in OTRS 3.1.x: a drop down from DB and a…
Read MoreWith OTRS you can define different customers backends even choosing to integrate data from an LDAP server. To keep track of customers’ service subscriptions, you can define a relationship between single customers and groups and services. This allows customer users just to see services they subscribed. OTRS comes with 2 administration panels which allow to…
Read MoreThe ITIL driven ticketing system OTRS, included in NetEye, comes with a variety of features which alone suite most customers’ needs: the flexibility of the queues system, the user management and the integration possibilities, together with the ITSM Module makes it an easy-to-adopt product out of the box. Sometimes, though, when the basic features are…
Read MoreThe main features of the new OTRS version focus on the usability of the web application. The all-new user-centered design features an enhanced New Ticket dashboard, a dynamic Ticket Zoom view, enhanced search, an interactive Global Ticket overview, ticket archiving, and accessibility compliance. The news at a glance? User Centered redesign of the Graphical User…
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