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30. 11. 2015 Nicola Degara Service Management

BPM and ITIL for a Continual Improvement

The Creation of a Service Portfolio During the Service Strategy in ITIL, before starting with the redaction of a Service Portfolio it is important to obtain a wider overview of the Company Services that are recognized by the Business independently on their state of implementation: No longer offered: where do we come from? Currently active and…

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