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14. 05. 2014 MarinovMihail Asset Management, Service Management

CMDB integration between OTRS and OCS Inventory

OTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…

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