On May 18th, an event organized by Würth Phoenix and sponsored by Atlassian was held in Verona. The event was targeted at both new companies and existing customers who were interested in leveraging the Atlassian solutions. The afternoon session focused on providing participants with valuable insights into Enterprise Service Management (ESM), a highly relevant topic…
Read MoreGiven the rapidly evolving business landscape, advancements in technology, and the increasing expectations of customers, companies must adopt a mindset of business agility, and Enterprise Service Management (ESM) represents a solution for companies striving to maintain competitiveness in the market. 💡 Enterprise Service Management is the extension of IT Service Management (ITSM) principles outside of the…
Read MoreEnterprise service management deals not only with IT processes, but also with interrelated end-to-end business processes. Its main goal is to put into motion policies crafted by senior management in accordance with a specific governance framework in order to bring value and cost savings across the enterprise. It is important to note that these policies…
Read More