Blog Entries

15. 07. 2020 TobiasGoller Unified Monitoring

GLPI and Ticketing

At the beginning of the year, the OCS and GLPI asset management solutions were integrated into NetEye 4. And so we have been increasingly implementing projects in this environment. In fact recently I was once again able to activate and configure a ticketing system in GLPI for a customer. It’s always amazing how easy it…

Read More
13. 07. 2020 Stefano Bruno NetEye, Service Management, SLM, Unified Monitoring

ITSM Ticketing Integration with NetEye

Increasingly often, monitoring tools are the recipients of the notifications that are sent when problems arise, in order to guarantee the resolution of those problems quickly. In some circumstances, we need to extend the default type of communication that has historically been used: email. In this blog post I will describe how we integrated NetEye…

Read More
30. 06. 2020 Gabriele Cecco NetEye, Service Management

Open a Ticket in Jira Service Desk Directly from NetEye 4? Piece of Cake!

Have you ever wanted to open a ticket in Jira Service Desk when NetEye 4 highlights a problem? Here’s a recipe for connecting NetEye 4 to Jira Service Desk Cloud.
Preparation Time:   About 20 minutes
Difficulty:   Easy
Ingredients   …

Read More
26. 09. 2019 Gabriele Cecco Service Management

How to Reduce the Open Tickets Number in an IT Service Desk and Live Peacefully

If you think you don’t need to reduce the open tickets number in your Service Desk, ask your Service Desk Manager how many they are. Take care that Open Tickets are all those not closed (in all queues), no cheating! Did you do it? Did the answer surprise you? Then keep reading because this article…

Read More
24. 01. 2014 NetEye Blog Admin Service Management

“Enterprise Request Information” The launch of the new IT Service Management suite EriZone

With EriZone we are proud to present you our new IT Service Management offer based on OTRS, the leading Open Source Help Desk and Ticketing solution. EriZone develops and manages IT service processes following the best practices provided by the IT Infrastructure Library (ITIL). Cost optimization, the focus on critical business processes and on customers’ requirements are forming…

Read More

Archive