A new bunch of features to provide a consistent and standardized means of determining the performance of a service change in the context of likely impacts on business outcomes, and on existing and proposed services and IT infrastructure.
Budgeting
Budget information in terms of operating and capital expenses.
Evaluation
Evaluation Performance
Prediction
Actual
Evaluation Risk management
Risk assessment
Risk mitigation
Evaluation Test
Evaluation Recommendation
Evaluation Report
Access Management
A new powerful feature “Access Management Policy” to reflect Company organizational policies within the system (i.e. mobile phone requests, software installation requests, permission requests, etc). Depending on the request and on the requestor qualification the request will be dispatched through different authorization processes.
New feature that displays Access Management Activities children ticket on Customer interface.
New script to populate Access Management Catalog from csv
Configuration of Service, Category and SLA for new Activity creation
General Features
New EriZone Virtual Machine master template
Ticket to process bundle: process Management default value configuration
New Note Propagation from child to parent ticket
Automatic Ticket<>CI on ticket creation for configurable CMDB classed
New DayView Function for Time Accounting overview and export
EriZoneNetEyeIntegration [if a NetEye is installed and available]
EriZoneDocIt
Please follow these rules during the upgrade/install procedure:
Contact our support team if you do not feel comfortable on any operation net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
The packages must be installed in sequence and individually
The system may take longer or shorter times for each action / package so please be patient
Action buttons must be clicked only once for the success of the operations
[box type=”info”] ATTENTION
After the upgrade execute the following action from the command line:
/opt/otrs/scripts/EriZone/erizone.global_makelink
/opt/otrs/scripts/EriZone/Permissions.sh
/opt/otrs/scripts/EriZone/RestartEriZone.sh
“Hi guys! I’m Mihail and since the university years I has been fascinated by distributed systems and measurements on them. Now when I join the Neteye project I get the possibility to continue with this passion and this is great. My free time is completely dedicated to my wife and my daughters, I simply love them.”
Author
MarinovMihail
“Hi guys! I’m Mihail and since the university years I has been fascinated by distributed systems and measurements on them. Now when I join the Neteye project I get the possibility to continue with this passion and this is great. My free time is completely dedicated to my wife and my daughters, I simply love them.”