What is Insight? Insight is the Atlassian CMDB included in Jira Service Management Cloud Premium. If you’re reading this article, you probably already have Jira Service Management, but are not yet familiar with Insight. So let’s start with the first of a series of exercises that will help you learn more about cloud Insight and…
Read MoreLet’s suppose you need to synchronize 2 projects in Jira Service Management on two different Cloud instances (e.g., one could be yours and the other one of your supplier’s). Let’s explore two possible ways to get that done. Say we have Project A on the acme.atlassian.com site and Project B on the setec.atlassian.net site. The…
Read MoreAre you managing your projects in Jira and want to control their expenses? HawkBudget could be the application for you, and its 30-day trial is free. Thanks to HawkBudget you can enter a budget target for your project and keep costs related to hours worked and expenses under control. Let’s start! If you’ve never downloaded…
Read MoreAre you looking for a solution that allows you to manage issues and projects with Roadmap technology? Jira Software might be right for you, and the interesting thing is that you can try it out for free! In this article I’ll explain how. Choose the combination of Atlassian products that you think will help you…
Read MoreBeginning with GLPI version 0.83 a very useful plugin to record SIM card data was available. The plugin was created by Walid Nouh and then updated by Anthony Piesset and Thierry Bugier Pineau, and was very convenient for keeping track of company SIM card data. In addition to the specific data of the SIM like…
Read MoreHave you ever wanted to open a ticket in Jira Service Desk when NetEye 4 highlights a problem? Here’s a recipe for connecting NetEye 4 to Jira Service Desk Cloud.
Preparation Time: About 20 minutes
Difficulty: Easy
Ingredients …
In this period of Smart Working I am deepening my study of Atlassian products, in particular Jira Software and Jira Service Desk. One of the things that impressed me most about Atlassian products is the flexibility of the search engine given by the JQL (Jira Query Language). I must say that initially when I saw…
Read MoreThis year my colleague Mirko and I had among our annual goals the use of EriZone to support ISO 27001. The project was not highly detailed, so therefore we felt free to interpret it the way we thought would be most useful for a medium-sized company. Obviously we needed to know exactly what ISO 27001…
Read MoreIf you think you don’t need to reduce the open tickets number in your Service Desk, ask your Service Desk Manager how many they are. Take care that Open Tickets are all those not closed (in all queues), no cheating! Did you do it? Did the answer surprise you? Then keep reading because this article…
Read MoreDozens of new toy ideas arrive every day at Kenner Toys. Each of them must be evaluated and approved by all three partners: the brothers Huey (the Marketing Manager), Dewey (the Sales Manager) and Louie (the Finance Manager). They often travel to remote places around the world so it is Uncle Donald who must verify…
Read MoreSome time ago, a customer told me about his need to produce, via EriZone, a summary document containing the data collected in the ticket dynamic fields. One way to do this is to take advantage of the EriZone Ticket Notification Module. Using the native editor in the notification module, I created an HTML table and…
Read MoreSpeed is not enough Japan, Chiba Prefecture: A blue van with a mustachioed little man on board speeds quickly through the area of the Makuhari Messe I.C. Complex. From a distance, the clerk at the gate, even though already warned via Telegram about the urgency, recognizes him immediately: a bit from the screech of the…
Read MoreIt’s 16:00 on the first Friday in April Jeff is sitting in his office chair, and responds at the first ring of his CISCO VoIP phone. Bob’s screams come out of the receiver and Jeff instinctively pulls it away from his ear. Bob isn’t satisfied that the tickets opened by his group are always resolved…
Read MoreThis article will show you an EriZone innovation you can introduce into your process: a Transition Action for Activity Management. One of the main uses of this new feature is in the area of HR. There is no doubt that onboarding of a new employee in a company requires that multiple activities are fulfilled by…
Read MoreIt is said that a picture is worth a thousand words; in the case of data representation, this is even more true. Let’s take a step back and focus on the data. When analyzing or reviewing a ticketing system, it may be that simple questions do not have easy answers. For example: What are the most…
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