This article will show you an EriZone innovation you can introduce into your process: a Transition Action for Activity Management.
One of the main uses of this new feature is in the area of HR.
There is no doubt that onboarding of a new employee in a company requires that multiple activities are fulfilled by the IT department. These activities are typically performed in parallel whenever possible, but in some cases individual steps may have to wait for approval from different departments, or start only after other steps have been completed.
Currently, for each new employee the system requires you to manually select the activities. The Transition Action together with the Activity Management allows you to select a macro activity that includes all of them, facilitating process management.
So let’s see what Transition Actions and Activity Management are.
The Transition Actions are the heart of the process: through them, a ticket can change status, change queue or execute some code. The trigger for the Transition Actions is the change in value of the control variable associated with the ticket.
It is possible to use multiple Transition Actions on a single ticket with the same trigger. E.g., you can move the ticket to another queue, change its status or modify the assignee, all at the same time.
The Activity Management module is the one that allows you to open multiple tickets at the same time, manage changes to the assets, and manage the operations necessary for the purpose of terminating the work relationship (asset redelivery, deactivate a user, and so on).
We have improved the module over time so that in EriZone it is possible to manage tickets sequentially. You can find more information about this on the post written by Mihail.
Today, thanks to a new Transition Action, we can use the Activity Management module directly within a process ticket. This allows you to expand the possibilities it offers.
With the introduction of the Transition Action, it is now possible to:
Now you know about these new features. If you’d like to include them in your processes, just contact your EriZone consultant.