Blog Entries

26. 10. 2023 Luca Zeni Blue Team, SEC4U

From Chaos to Case: How SLAs Make Life Better!

One of the primary responsibilities of a Security Operation Center (SOC) is to effectively manage issues related to monitoring the security perimeter. This involves the meticulous analysis of alerts, the creation of subsequent cases, and if necessary, the escalation of incidents to the client through ticketing systems or, in some cases, the closure of incidents…

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