Will AI really change the Service Desk? Anyone who works in an IT office knows this: between tickets, locked accounts, and last-minute requests, the service desk is the invisible heart of the company.Lately, though, everyone’s talking about one thing: artificial intelligence. And the question is always the same:How much will it really change the way…
Read MoreIntroduction: What is MCP? The Model Context Protocol is an emerging open standard that defines how large language models and AI agents interact with external tools, services, and data sources. Instead of every AI provider building its own proprietary “tool calling” system, MCP provides a common protocol (typically over JSON-RPC) to expose capabilities such as…
Read MoreMany people already are. Whoa, whoa. We need to back up a bit here. Really good GPT-based text generators have now been generally available for 3 years now. And they’ve now been adopted by a large number of corporations, especially IT-centric ones. I shouldn’t even say “adopted”. They’re being “pushed” because of worries that employees’…
Read MoreAtlassian’s latest drop at Team ’25 Last week, Anaheim (California) was buzzing with energy as Atlassian Team ’25 kicked off 💥, and the initial announcements were already generating considerable excitement. From groundbreaking new products to enhanced features designed to streamline workflows, the latest news is coming out, promising to empower teams with even greater agility…
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Customer experience is a crucial factor for the success of any IT support team. Often, agents manage tickets without a clear understanding of the customer’s emotional state, making it difficult to respond appropriately. To tackle this challenge, Jira Service Management introduced the Customer Sentiment feature, an AI-powered tool that analyzes the customer’s tone to provide…
Read MoreAh, the age-old question of our modern era: Will AI take over the world? It’s a query that has fueled dystopian science fiction, late-night debates, and more than a few anxiety-fueled headlines. Let’s dive into it, shall we? The Rise of the Machines First, let’s get one thing straight: Artificial Intelligence is a tool. A…
Read MoreAs the digital arena evolves at lightning speed, so do the tactics of those seeking to breach it. Traditional security measures are no longer enough for today’s increasingly sophisticated cyber threats. The perimeter of technological infrastructure is no longer carved in stone – it shifts continuously, reflecting systems that are more distributed and challenging to…
Read MoreWhy Generalists Will Rule the World (Even with AI) November 30, 2022 marked a turning point. The release of OpenAI’s ChatGPT started a new era of AI-powered productivity, but also brought widespread uncertainty into the work environment. One of the most asked questions about AI is: …and we all got there. All of us, at…
Read MoreHello everyone! As you may remember, a topic I like to discuss a lot on this blog is the Proof of Concept (POC) about how we could enhance search within our online NetEye User Guide. Well, we’re happy to share with you how we’ve further developed the POC, specifically the process outlined in the first…
Read MoreHey everyone! As you may remember, we took a look in the past at how it’s possible to use a model (trained directly in Elasticsearch) to perform some real time classification by using an ingest pipeline. But… what if we wanted to use our own externally trained model? Well the good news is that, under…
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