A practical look at SAFe, LeSS, Scrum@Scale, Disciplined Agile, Nexus, and custom hybrid models for enterprise IT organizations using Jira, Jira Service Management, and Confluence Cloud. Scaling Agile in the Enterprise: The Question Nobody Really Wants to Answer For many organizations, Agile starts small and local. A few teams adopt Scrum, delivery improves, visibility increases,…
Read MoreIntroduction Customer management in Jira Service Management looks simple at first. Users are invited, access is granted, and requests start flowing. That simplicity does not last. As soon as external users increase, access control becomes the real problem, not onboarding. What matters is not how fast users can enter the system, but how clearly their…
Read MoreToday, there are many solutions available for IT asset inventory management, such as GLPI. However, these tools often lead to fragmented data spread across different databases that don’t communicate with each other, except through custom-built interfaces. The Challenge The goal is to centralize data in a single place, increasing the value of the information collected…
Read MoreI recently faced a challenge that many large organizations run into when scaling their use of Atlassian Confluence. I needed to create an automation that would automatically change the page status under specific conditions – for every page created or updated across more than 600 spaces. The Problem Out of the box, Confluence provides a…
Read MorePractical lessons learned from real-world alert routing, automation, and integrations
Read MoreIn the last few months I’ve been delving ever deeper into the Atlassian Forge ecosystem, the serverless platform that allows you to develop apps integrated into Jira, Confluence and other Atlassian cloud products without having to deal with infrastructure, authentication or hosting. The goal? Creating my first Forge app from scratch and understanding its complete…
Read MoreOnce upon a time, humanity passed down epic stories and religious texts by memory alone. Entire civilizations relied on oral tradition to preserve their most important knowledge. Fast‑forward a few thousand years, and some companies are still doing the same thing with their procedures and information: trusting that Bob from Accounting… would “just remember it.”…
Read MoreThe current architecture and underlying technologies behind the Atlassian Rovo engine, in light of recent developments The last few months show the path forward If you’ve been following the evolution of AI in recent years, you know changes come fast and often, and even a single year can be much too long an interval to…
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When setting up Jira Service Management (JSM), one of the most fundamental questions administrators face is, “Should we consolidate everything into one giant project, or split our teams into separate projects?”, this choice impacts agent productivity, reporting clarity, portal experience, permission management, SLA differentiation, and workflow control. There is no perfect universal configuration, the right…
Read MoreAre you and your team tired of staring at empty fields every time you create a new Jira work item? Do you wish you had a more structured and faster way to collect essential information right from the start? What if you could guide users with predefined text, including tables, ensuring that crucial details are…
Read MoreIn this post I want to share a real use case I recently worked on with a client using Jira Service Management. The requirement was simple to explain, but not that trivial to implement properly: they wanted to report on tickets by DepartmentNumber for their internal users (the same department structure already defined in Active…
Read MoreDecember 2025: What’s New from Atlassian As we wrap up 2025, the Atlassian ecosystem is undergoing a massive transformation! 🚀 From groundbreaking new features to updates designed to streamline every workflow, the latest news is officially here, promising to empower teams with even greater agility and collaborative power. If you haven’t had the time to…
Read MoreWhen people talk about “Forms” in the Atlassian ecosystem, things can get confusing fast because Jira offers two types of forms, and though they look similar, they work very differently. Here’s the real difference, explained clearly. JSM Forms: The Magic Portal for Your Users JSM Forms are forms that appear on the Jira Service Management…
Read MoreAs Atlassian experts, our work doesn’t stop at configuring environments or tailoring Jira, Confluence, and Bitbucket to match a customer’s processes. In many projects, we go a step further: we develop custom integrations that automate workflows, bridge systems, or provide unique capabilities that add real value to a customer’s day-to-day business. These integrations are typically…
Read MoreInsights into how project managers perceive AI reshaping the project management. At the Threshold of a New Project Management Era Over a decade ago, when I first read about how AI could reshape jobs, my main question was how it would affect the role I held then: Project Manager. Years later, after experimenting with the…
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