Insights into how project managers perceive AI reshaping the project management. At the Threshold of a New Project Management Era Over a decade ago, when I first read about how AI could reshape jobs, my main question was how it would affect the role I held then: Project Manager. Years later, after experimenting with the…
Read MoreIntroduction In every IT team, service requests are the everyday heartbeat of operations. From resetting a password, granting access to a tool, setting up new equipment, or answering a simple “how do I?” question, these are routine, predictable tasks. But if handled poorly, they can quickly lead to frustration, inefficiency, and higher costs. Service Request…
Read MoreAn overview of the joint Axelos and Atlassian paper on integrating ITIL® 4 into modern ITSM workflows. ITIL® 4 Meets Agile: A New Era of ITSM with Atlassian and AXELOS In today’s fast-paced digital world, IT is no longer just a back-office function. It’s a central enabler of business innovation and value creation. As technologies…
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In a world that’s constantly chasing the next big thing – AI-driven workflows, voice assistants, holograms (ok, maybe not quite yet) – email continues to quietly thrive. Yes, that humble, old-school communication tool is still shockingly relevant. And no, this isn’t a sponsored message from your email inbox. 😄 As consultants, we often talk about how some technologies evolve at…
Read MoreIf your company uses Atlassian tools like Jira or Confluence, you’ve likely encountered the terms Teams and Groups. At first glance, Teams and Groups might seem like the same thing – just different ways to organize people. But take a closer look, and you’ll quickly realize they serve very different purposes. Understanding how Teams and…
Read MoreAre you a Jira or Confluence admin user? Do you rely on apps from the Atlassian Marketplace to supercharge your workflows and collaboration? If so, you might have heard whispers about some changes on the horizon. Don’t worry, we’re here to break it down for you in plain language and help you understand what it…
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In many organizations, customers request physical or digital assets via the Jira Service Management portal. Tracking the status of these deliveries and keeping the requestor informed is critical for transparency and customer satisfaction. This blog post outlines a robust solution using Jira Automation to manage and visualize the delivery process directly in the customer portal…
Read MoreAtlassian’s latest drop at Team ’25 Last week, Anaheim (California) was buzzing with energy as Atlassian Team ’25 kicked off 💥, and the initial announcements were already generating considerable excitement. From groundbreaking new products to enhanced features designed to streamline workflows, the latest news is coming out, promising to empower teams with even greater agility…
Read MoreIn the world of customer support, efficiency is key. And what could be more efficient than a system that allows customers to find answers on their own, and agents to solve problems in record time? The answer is the integration between Jira Service Management (JSM) and Confluence, Atlassian’s knowledge base. The Benefits of Integration JSM…
Read MoreManaging user access in Atlassian Cloud can become complex, especially when integrating with Identity Providers (IDPs) for user provisioning via SCIM (System for Cross-domain Identity Management). A common challenge arises when users who were initially synchronized through your IDP become deactivated after moving them from a group synchronized with Atlassian. Due to the SCIM link,…
Read MoreA brief introduction to Whiteboards, a new tool that facilitates a new form of collaboration between people. Why are we still talking about the documentation problem? In my previous post, we discussed the challenging topic of documentation management within a company, an aspect that’s often underestimated, and not properly rationalized and engineered. Also in this…
Read MoreJira Service Management now includes a new feature that lets you easily schedule your activities. What? You haven’t activated it yet? No worries, you’re in the right place! Here’s a quick guide to how to enable it and make the most out of it in just a few clicks. How to Enable the Calendar View If…
Read MoreThis post offers a simple and pragmatic way to manage your company’s knowledge base with an SaaS product like Confluence. Why are we always here talking about the documentation problem? The title of this post references the Panda, an endangered animal that has become a symbol of the WWF since its founding in 1961.The panda…
Read MoreIn today’s fast-paced work environment, efficiency is paramount. Yet many Confluence users are missing out on a powerful time-saving feature: automation. Often overlooked, Confluence automation offers a robust toolkit to simplify workflows and improve collaboration among teams. This article looks at one of the most versatile aspects of Confluence automation: triggering actions based on text…
Read MoreThe integration of artificial intelligence (AI) into Atlassian tools, such as Jira and Confluence, undoubtedly offers countless benefits but has raised many concerns about data security. Why is data security so important for Atlassian? Atlassian tools often contain sensitive information, such as development plans, customer data, and project details. Imagine entrusting this information to a…
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