A practical look at SAFe, LeSS, Scrum@Scale, Disciplined Agile, Nexus, and custom hybrid models for enterprise IT organizations using Jira, Jira Service Management, and Confluence Cloud. Scaling Agile in the Enterprise: The Question Nobody Really Wants to Answer For many organizations, Agile starts small and local. A few teams adopt Scrum, delivery improves, visibility increases,…
Read MoreToday, there are many solutions available for IT asset inventory management, such as GLPI. However, these tools often lead to fragmented data spread across different databases that don’t communicate with each other, except through custom-built interfaces. The Challenge The goal is to centralize data in a single place, increasing the value of the information collected…
Read MoreThe current architecture and underlying technologies behind the Atlassian Rovo engine, in light of recent developments The last few months show the path forward If you’ve been following the evolution of AI in recent years, you know changes come fast and often, and even a single year can be much too long an interval to…
Read More
When setting up Jira Service Management (JSM), one of the most fundamental questions administrators face is, “Should we consolidate everything into one giant project, or split our teams into separate projects?”, this choice impacts agent productivity, reporting clarity, portal experience, permission management, SLA differentiation, and workflow control. There is no perfect universal configuration, the right…
Read MoreAre you and your team tired of staring at empty fields every time you create a new Jira work item? Do you wish you had a more structured and faster way to collect essential information right from the start? What if you could guide users with predefined text, including tables, ensuring that crucial details are…
Read MoreIn this post I want to share a real use case I recently worked on with a client using Jira Service Management. The requirement was simple to explain, but not that trivial to implement properly: they wanted to report on tickets by DepartmentNumber for their internal users (the same department structure already defined in Active…
Read MoreDecember 2025: What’s New from Atlassian As we wrap up 2025, the Atlassian ecosystem is undergoing a massive transformation! 🚀 From groundbreaking new features to updates designed to streamline every workflow, the latest news is officially here, promising to empower teams with even greater agility and collaborative power. If you haven’t had the time to…
Read MoreInsights into how project managers perceive AI reshaping the project management. At the Threshold of a New Project Management Era Over a decade ago, when I first read about how AI could reshape jobs, my main question was how it would affect the role I held then: Project Manager. Years later, after experimenting with the…
Read More
Will AI really change the Service Desk? Anyone who works in an IT office knows this: between tickets, locked accounts, and last-minute requests, the service desk is the invisible heart of the company.Lately, though, everyone’s talking about one thing: artificial intelligence. And the question is always the same:How much will it really change the way…
Read MoreIntroduction In every IT team, service requests are the everyday heartbeat of operations. From resetting a password, granting access to a tool, setting up new equipment, or answering a simple “how do I?” question, these are routine, predictable tasks. But if handled poorly, they can quickly lead to frustration, inefficiency, and higher costs. Service Request…
Read MoreIn organizations using Confluence Cloud as a knowledge‑base, documentation hub or collaboration platform, you often see pages or spaces created with restrictions (visible only to certain users/groups). In these situations an administrator may need to access content they don’t have permission to view. To address this, Atlassian provides the admin key feature. But like any powerful…
Read MoreAn overview of the joint Axelos and Atlassian paper on integrating ITIL® 4 into modern ITSM workflows. ITIL® 4 Meets Agile: A New Era of ITSM with Atlassian and AXELOS In today’s fast-paced digital world, IT is no longer just a back-office function. It’s a central enabler of business innovation and value creation. As technologies…
Read More
In a world that’s constantly chasing the next big thing – AI-driven workflows, voice assistants, holograms (ok, maybe not quite yet) – email continues to quietly thrive. Yes, that humble, old-school communication tool is still shockingly relevant. And no, this isn’t a sponsored message from your email inbox. 😄 As consultants, we often talk about how some technologies evolve at…
Read MoreIf your company uses Atlassian tools like Jira or Confluence, you’ve likely encountered the terms Teams and Groups. At first glance, Teams and Groups might seem like the same thing – just different ways to organize people. But take a closer look, and you’ll quickly realize they serve very different purposes. Understanding how Teams and…
Read MoreAre you a Jira or Confluence admin user? Do you rely on apps from the Atlassian Marketplace to supercharge your workflows and collaboration? If so, you might have heard whispers about some changes on the horizon. Don’t worry, we’re here to break it down for you in plain language and help you understand what it…
Read More