Blog Entries

30. 12. 2025 Fabrizio Dovesi Atlassian, Service Management

Atlassian Rovo Today: Architecture, Technologies, and Enterprise Trust

The current architecture and underlying technologies behind the Atlassian Rovo engine, in light of recent developments The last few months showing the path forward If you have been following the evolution of AI in recent years, you know changes come fast and often, and even a single year can be too long an interval to…

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18. 12. 2025 Elena Valgoi AI, Atlassian, Events, Knowledge Management, Service Management

Atlassian: Feature Focus

December 2025: What’s New from Atlassian As we wrap up 2025, the Atlassian ecosystem is undergoing a massive transformation! 🚀 From groundbreaking new features to updates designed to streamline every workflow, the latest news is officially here, promising to empower teams with even greater agility and collaborative power. If you haven’t had the time to…

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01. 10. 2025 Fabrizio Dovesi Atlassian, Service Management

Project Managers Are rAIsing the Bar: Redefining the Rules of the AI Game

Insights into how project managers perceive AI reshaping the project management. At the Threshold of a New Project Management Era Over a decade ago, when I first read about how AI could reshape jobs, my main question was how it would affect the role I held then: Project Manager. Years later, after experimenting with the…

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23. 09. 2025 Alessandra Castiglioni Atlassian

Bypass ≠ Fix: Managing Admin Key in Confluence Cloud

In organizations using Confluence Cloud as a knowledge‑base, documentation hub or collaboration platform, you often see pages or spaces created with restrictions (visible only to certain users/groups). In these situations an administrator may need to access content they don’t have permission to view. To address this, Atlassian provides the admin key feature. But like any powerful…

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30. 06. 2025 Fabrizio Dovesi Atlassian, Service Management

Where ITIL® 4 Meets Atlassian: Elevating IT Service Management

An overview of the joint Axelos and Atlassian paper on integrating ITIL® 4 into modern ITSM workflows. ITIL® 4 Meets Agile: A New Era of ITSM with Atlassian and AXELOS In today’s fast-paced digital world, IT is no longer just a back-office function. It’s a central enabler of business innovation and value creation. As technologies…

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14. 04. 2025 Elena Valgoi AI, Atlassian, Events, Knowledge Management, Service Management

Atlassian: What’s New and Next

Atlassian’s latest drop at Team ’25 Last week, Anaheim (California) was buzzing with energy as Atlassian Team ’25 kicked off 💥, and the initial announcements were already generating considerable excitement. From groundbreaking new products to enhanced features designed to streamline workflows, the latest news is coming out, promising to empower teams with even greater agility…

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31. 03. 2025 Fabiana Pittalis Atlassian, Service Management

Perfect Synergy: JSM and Confluence, a Winning Combination for Your Support

In the world of customer support, efficiency is key. And what could be more efficient than a system that allows customers to find answers on their own, and agents to solve problems in record time? The answer is the integration between Jira Service Management (JSM) and Confluence, Atlassian’s knowledge base. The Benefits of Integration JSM…

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21. 03. 2025 Fabrizio Dovesi Atlassian, Service Management

Be a “Whiteboard Blackbelt” to Unleash Effective Collaboration

A brief introduction to Whiteboards, a new tool that facilitates a new form of collaboration between people. Why are we still talking about the documentation problem? In my previous post, we discussed the challenging topic of documentation management within a company, an aspect that’s often underestimated, and not properly rationalized and engineered. Also in this…

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29. 12. 2024 Fabrizio Dovesi Atlassian, Service Management

Let’s Repopulate the Community of “Pandas 🐼” Who are Happy with How Their Company Handles Documentation

This post offers a simple and pragmatic way to manage your company’s knowledge base with an SaaS product like Confluence. Why are we always here talking about the documentation problem? The title of this post references the Panda, an endangered animal that has become a symbol of the WWF since its founding in 1961.The panda…

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20. 12. 2024 Alessandra Castiglioni Atlassian, Development

Smart Confluence: Automating Actions Based on Text Content

In today’s fast-paced work environment, efficiency is paramount. Yet many Confluence users are missing out on a powerful time-saving feature: automation. Often overlooked, Confluence automation offers a robust toolkit to simplify workflows and improve collaboration among teams. This article looks at one of the most versatile aspects of Confluence automation: triggering actions based on text…

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10. 12. 2024 Elena Valgoi Atlassian, Service Management

Atlassian News ~ End of the Year Edition

Welcome, everyone to our ‘End of the Year’ Atlassian News! A lot has happened this year in the Atlassian world, and staying up to date is a big challenge 😵 So… I’m here to do the dirty work for you, and summarize all the latest features and news from the Atlassian ecosystem (you’re welcome😂). So…

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08. 05. 2024 Elena Valgoi Atlassian, Knowledge Management, Service Management

Atlassian News ~ team’24 Edition

News from Las Vegas #wewerethere A lot is going on in the Atlassian world and a lot of news was announced in the past days during Team ’24, an annual conference held in Las Vegas🎉 All the recorded sessions can be found here, …but if you want a quick summary of all the news, you’re…

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31. 07. 2023 Elena Valgoi Atlassian, Knowledge Management, Service Management

Atlassian News ~ July Edition

Welcome, everyone to our third “Monthly Atlassian News”! Why are we doing this? You might know that the Atlassian website is so complete, that finding information can be a big challenge😵 So… we decided to do the dirty work for you and summarize all the latest features and news from the Atlassian ecosystem every two…

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25. 05. 2023 Elena Valgoi Atlassian, Service Management

Atlassian News ~ May Edition

Welcome, everyone to our second “Monthly Atlassian News”! Why are we doing this? You might know that the Atlassian website is so complete, that finding information can be a big challenge😵 So… we decided to do the dirty work for you and summarize all the latest features and news from the Atlassian ecosystem every two…

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15. 12. 2021 Fabrizio Dovesi Development, Service Management

First Steps in Your Atlassian Ecosystem – Keep the Lights on Jira with Confluence Pages Macros

Project data and documentation management is always a challenge. Using macros within your Confluence pages can definitely help with this, especially those that create live charts and reports on the linked Jira project. After following these simple steps, in just a few minutes you’ll have: 📌 A better idea of how to organize Confluence Pages…

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