If you’ve ever tried integrating an external system or website with Jira Service Management (JSM), you’ve probably hit one or more roadblocks, especially when it comes to creating requests on behalf of end users without using the default Jira Service Management portal. The good news? You don’t need to hand over admin access or build…
Read MoreIn my previous post I showed you how to make your own alerts on NetEye SIEM by using the Elastic Watcher and Alerts and Actions features. But if we work in production environments, what we really need is an alert that can go directly to NetEye’s Monitoring Overview. How can we manage SIEM alerts and…
Read MoreBetween one trial run and another, in these summer days I’ve also taken my time to deepen the theme on the interaction between NetEye 4 and ticketing systems. For my tests I chose the Jira Service Desk Cloud, and I must honestly say that the result achieved was satisfactory 🙂 As a method of integration…
Read MoreOur continued development of the Tornado event processing module has led to a new set of functionalities and capabilities. Among these is the possibility of altering host and service statuses as the result of a certain event. Let’s look at a typical use case for this feature. Suppose you want to trigger a webhook that…
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