Massimiliano Tesser, CIO at Came
Came Group, already NetEye customer for years, is a proper example of a company that – starting with the need to monitor their infrastructure – has optimized their IT services by adopting a comprehensive IT Service Management strategy based on the NetEye offer.
The initial requirements
Initially, with the introduction of NetEye, Came was able to check the level of system reliability and availability, obtaining various benefits from a functional and conceputal point of view in terms of openness, flexibility and cost containment.
Continuous expansion of the solution
“Once we had verified the validity of this choice, – states Massimiliano Tesser, CIO of Came – we decided to continue on this path, constantly expanding the range of functionalities covered by the IT System Management solution provided by Würth Phoenix.”
The extension of the solution concerning functional areas in the field of Incident, Problem and Availability Management over the years allowed Came to save resources in the order of one year – man, precious time that could be allocated to activities with other important business value.
Over 1,200 checks every 5 minutes
“An important process area, that is delegated to the new system management approach, is related to safety – disk space, intrusions, up and down: only with regard to this aspect, we have currently implemented about 1,200 check every 5 minutes.” says Tesser. Not forgetting the web: Came is now relying on various suppliers for the hosting and / or the housing of their own web solutions. “Today everything is centralized, and even in this case the systems management solution monitors all web services, highlighting problems but, above all, in a timely manner indicating the probable source of the problem, thanks to the increasingly sophisticated correlations in the system.” In short Came is also planing to adopt OTRS and to attend ITIL training courses provided by specialized consultants of Würth Phoenix.