Blog Entries

20. 12. 2013 MarinovMihail EriZone & OTRS

Request fullfilment with OTRS

OTRS is a Help Desk and ITSM system, ITIL v3 certified by Pink Elephant.   Indeed it makes available the basics for most of the ITIL Service Operation (and Transition) processes  and  combines them with a customer centric communication model.  All ITSM features are described by OTRS except how processes are defined. For this reason I… Read More

20. 12. 2013 NetEye Blog Admin Uncategorized

Merry Christmas

In the name of the whole Würth Phoenix team we would like to thank you all for your cooperation and for being part of our business in this year. We wish you and your family a Merry Christmas and a Happy New Year. At the turn of the year we would like to take the… Read More

13. 12. 2013 Thomas Forrer NetEye, NetEye Updates

Updated Package neteye-syslogview-search version 1.2.12-1

Changelog: – fixed a bug in the script used for log reindexing.

11. 12. 2013 NetEye Blog Admin EriZone & OTRS, NetEye, ntop

The Open Source System Management Conference 2014

We are proud to officialy announce the sixth edition of the “Open Source System Management Conference” , which will take place on April 10th, 2014 in Bolzano. Held annually, the Conference addresses topics of the greatest relevance and concern to IT professionals active in the area of IT System and Service Management. It is widely… Read More

06. 12. 2013 MarinovMihail NetEye, Syslog

Windows process tracking with Safed

As well known, the Safed agent for Windows can collect events from the event log, filters them and forward the matched records to a centralized syslog server. There are some preconfigured set of events concerning basic activities that have to be tracked. The first one, and probably the most famous due to existing law conformity… Read More

06. 12. 2013 NetEye Blog Admin Asset Management, NetEye

Virtual Machine Inventory

An IT organization today needs to have all the hardware, software and licenses information in order to negotiate with suppliers through a target strategy or to perform timely updates. A complete inventory system is therefore a must. As you may already know, NetEye provides the Inventory and Asset Management modules through the integration of GLPI… Read More

02. 12. 2013 NetEye Blog Admin Real User Experience Monitoring

Al´exa: the potential of a young project

The traditional monitoring systems are measuring only the performance of single IT components, but not the reliability and availability of the IT services from the end user perspective. The classical methods of control, even if the entire infrastructure seems to work properly, are not able to guarantee the service performances as they are perceived by… Read More