In diesem Post möchte ich Ihnen ein interessantes, neues Feature von EriZone (powered by OTRS) namens Ticket CC erklären. Ticket CC ermöglicht es, zusätzliche Empfänger zu den Nachrichten innerhalb eines Tickets hinzuzufügen und lässt somit die Benachrichtigung mehrerer, am einzelnen Ticket interessierter, Kunden und Agenten zu. (siehe Img. 1 – Img. 2) Ihnen stehen zwei…
Read MoreIn this post I would like to introduce you an interesting feature of EriZone (powered by OTRS) – named Ticket CC. Briefly, EriZone agents and customers are now able to select through the customer and agent web portals other customers with the same CustomerID as the customer of the ticket and/or agents with ‘wr’ permissions…
Read MoreVideo live-stream from the CeBIT: the End User Experience with the Open Source project Al’exa. The live presentation had been already held. The download version will be available soon. We’ll keep you up to date.
Read MoreVideo live-stream from the CeBIT: the End User Experience with the Open Source project Al’exa. The live presentation had been already held. The download version will be available soon. We’ll keep you up to date.
Read MoreDer Real-User Experience Ansatz mit Al’exa: Live vom Open Source Forum auf der CeBIT! Der Vortrag von heute wird auch als Download bereitstehen. Wir informieren Sie umgehend.
Read MoreThe first two days at this year’s CeBIT: See some impression from our stand.
Read MoreThe first two days at this year’s CeBIT: See some impression from our stand.
Read MoreDesiderate approfondire le vostre conoscenza in ambito ITIL con EriZone-OTRS? O volete capire le potenzialità del monitoraggio della End User Experience? Oppure siete curiosi di sapere quali saranno gli sviluppi futuri di Nagios come progetto aperto? L’11 aprile presso il Training Center di Würth Phoenix a Bolzano, si svolgerà una giornata di workshop interamente dedicata…
Read MoreWould you like to understand the potential of the ITIL processes implemented with EriZone/OTRS ? Or do you want to deepen your knowledge in the End User Experience monitoring? Or are you curious to know what will be the future development of Nagios as an open project ? On April 11th, at the Würth Phoenix…
Read MoreWould you like to understand the potential of the ITIL processes implemented with EriZone/OTRS ? Or do you want to deepen your knowledge in the End User Experience monitoring? Or are you curious to know what will be the future development of Nagios as an open project ? On April 11th, at the Würth Phoenix…
Read MoreChangeLog: – Permit spaces in Host-name while renaming
Read MoreChangeLog: – Permit spaces in Host-name while renaming
Read MoreChangeLog: – Permit spaces in Host-name while renaming
Read MoreThe NetEye Plugins packages has been updated with this enhancements: – Added new plugin check_linus_cpus.sh for checking single cpu usage on linux – Added new plugin check_mssql_health for checking MS-SQL Server
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