Blog Entries

23. 07. 2014 Nicola Degara Asset Management, EriZone & OTRS, NetEye Updates, Uncategorized

New Version of EriZone Access Management is Available

A new hotfix for the EriZone Access Management package is available for immediate download. Major issues have been resolved: therefore we suggest the upgrade for all the EriZone 3 systems The upgrade procedure is described in this post.

22. 07. 2014 Nicola Degara EriZone & OTRS, NetEye Updates, Uncategorized

New: WÜRTHPHOENIX EriZone 3 Upgrade is Available

A new upgrade for WÜRTHPHOENIX EriZone 3 is out now! The upgrade is compatible only for WÜRTHPHOENIX EriZone 3.0.x

03. 07. 2014 MarinovMihail EriZone & OTRS, Uncategorized

Monitoring USB Ports with Safed

Sometimes, especially for security reasons, it is important to know if the USB ports of a server have been used and what kind of operation has been carried out. Well, with the new version 1.7.0 of the Safed agent it is possible to monitor the USB ports for Windows Vista 2008 and later versions. Now… Read More

02. 07. 2014 MarinovMihail EriZone & OTRS, Uncategorized

Incident Management and Functional Escalation with EriZone powered by OTRS

Within organizations that implement ITIL processes and have a well-defined Service Desk, second and third level support, functional escalations are required when support of a higher-level specialist is requested. (Img 1)