Blog Entries

13. 09. 2018 Patrick Zambelli Business Process, Nagios-Plugins, NetEye

IT Service Status Aggregation for Distributed Monitoring Scenarios

With this article I will talk about a recent customer project on End User Experience within a distributed environment. When we use the word “distributed”, we don’t always think about sites distributed across multiple continents. This project focused on monitoring the quality that IT users experience between the ground floor and the 2nd floor within… Read More

20. 08. 2018 Patrick Zambelli Microsoft Management, Nagios-Plugins, NetEye

Microsoft WMI Monitoring – Some troubleshooting advice

In my previous blog I introduced the concepts of agentless monitoring via WMI for Microsoft environments:  from the preparation of suitable authentication credentials to providing some simple monitoring examples.  In this blog I would like to add more details about specific checks, and the possibilities for troubleshooting if you have difficulty fetching the desired data…. Read More

19. 03. 2018 Patrick Zambelli Nagios, Nagios-Plugins, NetEye

WMI-based Microsoft Server Monitoring

Configuring Microsoft Servers: Authentication and Permissions Settings In this blog I will provide you a how-to for configuring agentless monitoring for Microsoft Servers or Workstations via WMI. What is WMI?  Windows Management Instrumentation (WMI) is Microsoft’s implementation of an industry-standard approach to accessing management information in an enterprise environment.  WMI uses the industry-standard Common Information… Read More

04. 01. 2018 Patrick Zambelli EriZone & OTRS, Release Notes

EriZone 5.3 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.3. Product: EriZone Release Number: 5.3 Release Date: December 31, 2017 Release Type: Minor Previous Release: 5.2 These release notes for EriZone 5.3 describe new features and improvements and provide information on how to upgrade. Enhancements Quick ticket creation by image toolbar Customers… Read More

04. 01. 2018 Patrick Zambelli NetEye, Release Notes

NetEye 3.12 Release Notes

Welcome to the latest version of our NetEye Unified Monitoring Solution that introduces new Business Priority management, and improvements to asset management, NetEye API, Grafana and GLPI contact integration. Product: NetEye Release Number: 3.12 Release Date: December 31, 2017 Release Type: Minor Previous Release: 3.11 System Requirements: NetEye 3.6 installation or higher These release notes for NetEye 3.12 describe new… Read More

02. 01. 2018 Patrick Zambelli EriZone & OTRS, NetEye, Release Notes, Release Notes

NetEye 3.12 and EriZone 5.3 have been released!

We are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. The latest version of our NetEye Unified Monitoring Solution introduces new Business Priority management, and improvements to asset management, NetEye API, Grafana and GLPI contact integration. On the other hand, EriZone 5.3 includes… Read More

26. 09. 2017 Patrick Zambelli Capacity Management, Nagios, Nagios-Plugins, NetEye

Hyper-V monitoring: Here’s some tips!

Network traffic monitoring is traditionally based on SNMP queries. This protocol generates statistics on the transmission of data across one or more network interfaces. While network device queries still run through SNMP, using Microsoft Hyper-V monitoring requires the adoption of other approaches. One of the reasons is the network connection configuration itself: for example, many… Read More

01. 09. 2017 Patrick Zambelli EriZone & OTRS, NetEye, Release Notes, Release Notes

NetEye 3.11 and EriZone 5.2 have been released!

We are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. These release notes describe the new features and improvements and provide information on how to upgrade. Please find more details on our corporate webpages by clicking on the following links: Go to the official… Read More

03. 05. 2017 Patrick Zambelli EriZone & OTRS, NetEye, Release Notes, Release Notes

NetEye 3.10 and EriZone 5.1 have been released!

We are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. Go to the official  Release Notes of NetEye 3.10 (IT System Management solution) Go to the official Release Notes of EriZone 5.1 (IT Service Management solution)

30. 03. 2017 Patrick Zambelli Nagios-Plugins, NetEye

SAP Monitoring: Experiences with SAPControl and check_SAP_health

On SAP systems there are mapped business processes, which are critical for the organization. Therefore, special monitoring requirements arise. Not just the infrastructure has to be monitored, but also application layers, job executions and failures. It is crucial to understand where problems accumulate, which over time could lead to serious incidents.

17. 01. 2017 Patrick Zambelli EriZone & OTRS, Release Notes

EriZone 5 has been released!

EriZone has evolved over the last years, becoming a comprehensive Service Management solution to address enterprise requirements. The most significant enhancements of the latest version regard the areas of Service Level Management and Service Catalogue Management, as well as the introduction of new functionalities to automate and reuse processes and activities. Besides technical extensions, the… Read More

17. 01. 2017 Patrick Zambelli NetEye, Release Notes

NetEye 3.9 has been released!

The most significant enhancements of the latest NetEye version regard the area of Business Service Monitoring. Moreover, the IT Operations Analytics module based on InfluxDB and Grafana is now integrated to the standard delivery of NetEye.

01. 09. 2016 Patrick Zambelli NetEye, Release Notes

NetEye 3.8 Has Been Released!

Among others, the latest NetEye version comes up with several improvements in the fields of Discovery and Asset Management, as well as a new possibility to recognize patterns and trends within large datasets for a reliable Performance Management. Additionally, the release of Alyvix 2.3 provides new features for End User Experience Monitoring, ready for being… Read More

28. 06. 2016 Patrick Zambelli Configuration Management, Microsoft Management, NetEye

IT Orchestration in NetEye: Enable locked user account from Action Launchpad

The IT Orchestration module ( also known as Action Launchpad ) comes with the purpose to simplify IT service operations. Operations can be configured within command calls that can be granted to users of your Service Operations Center. The module Action Launchpad allows to define command configurations to be called on request and job schedule… Read More

29. 03. 2016 Patrick Zambelli NetEye, Real User Experience Monitoring, Release Notes

NetEye 3.7 Has Been Released!

New release strategy, extended Log Management and more precise Service Level Management Before I’m going to talk about the functional news of our latest NetEye version, I’m very glad to provide you some other kind of information: At the beginning of this year, we started a new internal project, which aims to the “agile transformation”… Read More

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