14. 11. 2014 NetEye Blog Admin Asset Management, EriZone & OTRS, Uncategorized

The Fifth Edition of NetEye User Group Was a Great Success

The fifth edition of NetEye User Group took place last thursday. The event was dedicated to all Italian NetEye, Real User Experience and EriZone users. The event, with the aim of experience exchanging on specific application areas, proved to become an important meeting occasion for the users.

Here some impressions of the event:

Participants NetEye User Group - Würth Phoenix

The NetEye User Group 2014 was held at the headquarter of CAME Group at Treviso, where president and founder, Paolo Menuzzo opened the event with some personal words.

Presidente CAME - Paolo Menuzzo

Afterwards Massimiliano Tesser, CIO of CAME Group,  gave us an overview of the group’s organization and IT.

Presentazione Massimiliano Tesser - CAME

Also the CIO knows about the huge potentials of this type of event  “With pleasure and pride we took the decision to host the 2014 edition of the user group. The in-depth technical issues on the one hand and the development and integration of service management solutions on the other, are important topics for our group. In our view, the user group is definitely the best tool for the development and improvement of IT services, especially when enriched with the valuable experiences of actual users.” 

Moreover, two very appreciated customers, the University of Udine and Iren LTD, described how the Würth Phoenix solutions where implemented into their companies.

Presentazione Fabrizio Corda - Iren

Fabrizio Corda from Iren LTD described the great success of the EriZone within his company “Nine months after implementing EriZone we’ve already handled 21,000 requests. We where able to significantly increase services provided by our service desk. The elevated degree of satisfaction led to immediate requests from other business areas to also manage their processes through EriZone” 

Presentazione Claudio Castellano - Università di Udine

Claudio Castellano from the University of Udine emphasized “ It is important to participate on such events to know more about specific use cases of the solutions Würth Phoenix provides to diversified business areas reaching from public administration to manufacturing.”

Certainly, a part of the event was also dedicated to news on EriZone 3 and current developments on NetEye.

Nicola Degara - Würth Phoenix

Nicola Degara presenting news concerning NetEye and EriZone

In short, the event was very pleasant and helpful for us – especially the valuable suggestions developed during the workshop.

Workshop NetEye User Group 2014

NetEye Blog Admin

NetEye Blog Admin

Author

NetEye Blog Admin

Leave a Reply

Your email address will not be published. Required fields are marked *

Archive