25. 10. 2016 Arianna Cunaccia EriZone & OTRS, NetEye, Real User Experience Monitoring

NetEye & EriZone User Group: the impressions

The future is NOW – The strategic impact on the IT Management in the Big Data and Cloud era.

IMG_5341
The eighth edition of our NetEye & EriZone User Group was held last Thursday – 20 October in Trento. The event dedicated to our customers is a proven model that provides a sharing platform to actively participate in the definition of our solutions’ new evolution phase.

Unified Monitoring: how to create a winning monitoring strategy

The event started with the presentation of Daniele Gottardi who introduced the holistic monitoring approach with NetEye at Ferrari Spumante. “NetEye monitors our entire infrastructure by integrating also specific IoT controls such as the sensors in the vineyards or the checks on the wine-making tanks. It is a system that adapts to each OS and covers our monitoring needs on 360 degrees. ” stated Gottardi, ICT manager at Ferrari F.lli Lunelli.

Daniele Gottardi introduce l'approccio olistico di monitoraggio con NetEye in Ferrari Spumanti

Daniele Gottardi introduces the olistic monitoring approach with NetEye at Ferrari Spumanti

>> View the presentation [PDF]

Industry made: NetEye for the finance sector

Afterwards Massimo Giaimo, Senior System & Network Administrator at Informatica Bancaria Trentina, offered his keynote on the adoption of NetEye as a strategic asset control. Providing IT outsourcing and banking services, for the IBT Group is essential to implement a solution as NetEye to guarantee and certify the agreed SLAs and control through a proven monitoring strategy the complex and heterogeneous IT environment.

Massimo Giaimo presenta "Gruppo IBT punta su NetEye come asset strategico di controllo"

Massimo Giaimo presents “IBT Group relies on NetEye as strategic monitoring asset”

>> View the presentation [PDF]

Digital revolution: monitoring challenges in the Cloud era

After the use cases, Francesco Melchiori illustrated the End User Experience monitoring project, Alyvix. Francesco focused mainly on the monitoring challenges for the Cloud Services. “Alyvix” he explained “ia a visual synthetic monitoing: Visual because Alyvix looks at graphic interfaces; Synthetic because it behaves like a human and monitoring because alyvix tracks all the transaction performances”

Il progetto Alyvix per il monitoraggio della End User Experience illustrato dal Product Manager Francesco Melchiori

The Alyvix project for the End User Experience monitoring approach illustrated by the Product Manager Francesco Melchiori

>> View the presentation [PDF]

Steps to the future with NetEye and the Real User Experience

The event was also characterized by the presentation of the latest NetEye version. Georg Kostner introduced the main innovations planned for the next release as the new Asset Management with GLPI 0.90, the user management for the Kibana Dashboards, an improved security and new capabilities for the Service Level Management. “The digital transformation is radically changing the way we do business. – stated Georg – “The business is reorganized through digital services: social media, mobile devices, Cloud, Big Data and IoT – bringing new challenges for the IT management. NetEye meets these needs by providing new infrastructure and application monitoring metrics, analytics for the End-User Experience and core business servicess and finally integrates indexes to control the so-called Internet of Things .

Georg Kostner spiega i prossimi traguardi per la soluzione di Unified Monitoring

Georg Kostner explains the next milestones for the Unified Monitoring solution

>> View the presentation [PDF]

The future is now: the new face of EriZone

Finally, the official announcement of the the next major release of EriZone was the big surprise of the event. “A modern design, a new touch experience to increase the productivity and improve the compatibility these will be the main innovations of the new version” announced Nicola Degara “EriZone 5 will be available next January. It will offer scalability, optimized performance, more security and integrations with external systems. ”

Nicola Degara annuncia la nuova major release di EriZone 5.0

Nicola Degara announces the new major release of EriZone 5.0

>> View the presentation [PDF]

Workshop: new ideas and proposals

The day ended with the workshop in which participants were divided into different groups and were asked to define new areas for improvement for EriZone and NetEye. Phase that demonstrated how essential is to listen to the voice of users and get crucial information to align our solutions with their real needs.

Traditional IT management is revolutionized by the latest technological innovations: today an IT System & Service Management solution should provide control metrics for IoT, cloud services and manage in a centralized way the archived big data. NetEye meets these needs by providing new control metrics on the infrastructure, applications, end-user experience as well as by storing and displaying analytical data on Cloud Services and IoT. In the area of ​​Service Management with EriZone, however, the market requires the adoption of a continuous improvement model to ensure optimum levels of customer service and to be competitive at the enterprise level thanks to a structured service management.

Let me conclude, by taking the opportunity to thank all the participants and the speakers who provided their valuable contribution in this day.

Photogallery

« 1 of 53 »

Arianna Cunaccia

Arianna Cunaccia

Author

Arianna Cunaccia

Leave a Reply

Your email address will not be published. Required fields are marked *

Archive