Blog Entries

31. 07. 2017 Juergen Vigna Uncategorized

Using Active Direcory for defining new NetEye Users

Every so often I get asked whether it is possible to integrate Active Directory Users and Groups with NetEye. Until now my answer has always been that it is possible to use AD via its LDAP functionality as an authentication backend, and that you may manually add each AD user one-by-one to NetEye. I was… Read More

31. 07. 2017 Juergen Vigna NetEye, NetEye

Using Active Direcory for defining new NetEye Users

Every so often I get asked whether it is possible to integrate Active Directory Users and Groups with NetEye. Until now my answer has always been that it is possible to use AD via its LDAP functionality as an authentication backend, and that you may manually add each AD user one-by-one to NetEye. I was… Read More

31. 07. 2017 Juergen Vigna Uncategorized

Come velocizzare la creazione di utenti NetEye – ecco la guida per l’integrazione dell’Active Directory

Spesso mi si chiede se è possibile integrare gli utenti e i gruppi dell’Active Directory con NetEye. Fino ad ora ho sempre risposto che è possibile utilizzare l’AD con la funzionalità LDAP che funge da backend di autenticazione, aggiungendo manualmente ogni utente AD in NetEye. Non sono però mai stato troppo soddisfatto da questa opzione… Read More

10. 07. 2017 Davide Bizzarri NetEye, NetEye Updates, NetEye Updates, NetEye Updates

Update neteye-reporting-3.11.2-1 ( NetEye 3.10 )

Changelog Fixed different SLA values between SLA and SLA Year section (NEREP-190) Fixed bug where report title should have a default tag (NEREP-198)

10. 07. 2017 Davide Bizzarri Uncategorized

Update neteye-reporting-3.11.2-1 ( NetEye 3.10 )

Changelog Fixed different SLA values between SLA and SLA Year section (NEREP-190) Fixed bug where report title should have a default tag (NEREP-198)

10. 07. 2017 Davide Bizzarri Uncategorized

Update neteye-reporting-3.11.2-1 ( NetEye 3.10 )

Changelog Fixed different SLA values between SLA and SLA Year section (NEREP-190) Fixed bug where report title should have a default tag (NEREP-198)

10. 07. 2017 Davide Bizzarri Uncategorized

Update neteye-eventhandler-1.4.19-1 ( NetEye 3.6, 3.7, 3.8, 3.9, & 3.10 )

ChangeLog: Fixed errors during neteye start (NEVHA-46)

10. 07. 2017 Davide Bizzarri NetEye, NetEye Updates, NetEye Updates, NetEye Updates

Update neteye-eventhandler-1.4.19-1 ( NetEye 3.6, 3.7, 3.8, 3.9, & 3.10 )

ChangeLog: Fixed errors during neteye start (NEVHA-46)

10. 07. 2017 Davide Bizzarri Uncategorized

Update neteye-eventhandler-1.4.19-1 ( NetEye 3.6, 3.7, 3.8, 3.9, & 3.10 )

ChangeLog: Fixed errors during neteye start (NEVHA-46)

10. 07. 2017 Davide Bizzarri NetEye, NetEye Updates, NetEye Updates, NetEye Updates

Update neteye-monarch-3.13.9-1 ( NetEye 3.9 & 3.10 )

ChangeLog: Fixed: import of BP with service/serviceinstance/host with special characters (NMONARCH-86)

10. 07. 2017 Davide Bizzarri Uncategorized

Update neteye-monarch-3.13.9-1 ( NetEye 3.9 & 3.10 )

ChangeLog: Fixed: import of BP with service/serviceinstance/host with special characters (NMONARCH-86)

10. 07. 2017 Davide Bizzarri Uncategorized

Update neteye-monarch-3.13.9-1 ( NetEye 3.9 & 3.10 )

ChangeLog: Fixed: import of BP with service/serviceinstance/host with special characters (NMONARCH-86)

10. 07. 2017 Gabriele Cecco Uncategorized

Prozess-Tickets im Auge behalten

Mittlerweile definieren wir bei fast allen neuen EriZone Projekt auch Prozesse, um bestimmte Abläufe im Unternehmen zu standardisieren. Vor allem für mehrstufige Genehmigungen oder andere Workflows bei denen das Ticket einem bestimmten, vordefinierten Weg folgen muss, zahlt es sich aus (einmalig) Zeit in die Implementierung eines Prozesses zu investieren, um eine effiziente Arbeitsweise zu ermöglichen…. Read More

10. 07. 2017 Gabriele Cecco EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

Keeping an eye on your EriZone process tickets

Usually, during a new EriZone implementation, we are not just implementing “simple” Incident Management, but also defining processes to standardize existing procedures within the company. Investing time now in the implementation of a standardized process will pay dividends later, especially in the case of multilevel authorizations or other workflows where the ticket needs to follow… Read More

10. 07. 2017 Gabriele Cecco Uncategorized

Tenere sotto controllo i ticket di processo in EriZone

Nelle implementazioni di nuove istanze EriZone la creazione di processi personalizzati per standardizzare procedure esistenti è diventata una costante. I processi sono molto utili per gestire flussi di approvazione o workflow in cui il ticket deve seguire un iter strutturato secondo regole predefinite e ben precise. Grazie al Process Bundle di EriZone i Ticket creati… Read More

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