20. 05. 2020 Thomas Forrer Downloads / Release Notes, Service Management

EriZone 5.8 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.8.

Product: EriZone
Release Number: 5.8
Release Date: April 30, 2020
Release Type: Minor
Previous Release: 5.7

These release notes for EriZone 5.8 describe new features and improvements, and provide information on how to upgrade.

Enhancements

  • Upgrade of OTRS to 5.0.40 including bugfixes and security updates.
  • EriZoneNetEye4Problems: NetEye4/Icinga dashboard in EriZone.
  • ArticleBodyToActivityDialog: Copy the content of the first or last article into the editable text fields of a process Activity Dialog or any other module.
  • ExpandProcessInformation: Always expand the process information dashlet.
  • TransitionActions: ChildTicketCreate (additional parameters), TicketSetDynamicFieldValueToChildren (new). Many more TransitionActions for your processes available on request!
  • PostmasterOOOState: Filter to avoid that out-of-office mails reopen tickets.
  • eri.*TicketProcess.js: Write the “submitinfo” of an Activity Dialog to its article, in the form subject||body.

Try it now!

All new features and enhancements are also available on our EriZone Online Demo.

Preparations before upgrading from EriZone 5.7 to EriZone 5.8:

  1. Take a snapshot of the current Virtual Machine
  2. Activate repository resolution with the following parameters in Admin>>SysConfig

Upgrade steps

1. Upgrade the OTRS Framework to version 5.0.40:

yum update http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-5.0.40-01.noarch.rpm or yum update http://ftp.otrs.org/pub/otrs/RPMS/rhel/7/otrs-5.0.40-01.noarch.rpm depending on the OS used.
/opt/otrs/scripts/EriZone/Permissions.sh
/opt/otrs/scripts/EriZone/RestartEriZone.sh

1. Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence:

  1. ITSM
  2. FAQ
  3. Survey
  4. Update all installed OTRS* packages
  5. EriZone
  6. EriZone Core
  7. EriZoneServiceDeskEnhancement
  8. Update all remaining EriZone packages

Please follow these rules during the upgrade/install procedure:

  • Contact our support team if you do not feel comfortable with any of these operations: net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
  • The packages must be installed in sequence and individually
  • The time needed by the system may vary for each action/package, so please be patient
  • The action buttons must be clicked only once

ATTENTION! After the upgrade has been completed, execute the following actions from the command line:

/opt/otrs/scripts/EriZone/erizone.global_makelink
/opt/otrs/scripts/EriZone/Permissions.sh
/opt/otrs/scripts/EriZone/RestartEriZone.sh

Thomas Forrer

Thomas Forrer

Team Leader Research & Development at Würth Phoenix
Hi folks! I began loving computer since 1994, it was still the time of windows 3.1. Immediately I learned starting DOS games from the command promt, and while typing some white text on black background I felt like some hackish dude in a hollywoodian movie. Later during the studies at the university, I discovered the magic world of opensource, and it was love at first sight. Finally I got rid of BSOD's =) I love everything that is connected to some network, especially in a security perspective. My motto is: "With motivation, nothing is impossibile. It only requires more time."

Author

Thomas Forrer

Hi folks! I began loving computer since 1994, it was still the time of windows 3.1. Immediately I learned starting DOS games from the command promt, and while typing some white text on black background I felt like some hackish dude in a hollywoodian movie. Later during the studies at the university, I discovered the magic world of opensource, and it was love at first sight. Finally I got rid of BSOD's =) I love everything that is connected to some network, especially in a security perspective. My motto is: "With motivation, nothing is impossibile. It only requires more time."

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