In my previous article I introduced what GDPR (General Data Protections Regulations) is, what measures it introduces, and how IT asset management (ITAM) can support it. In this second post we’ll see which IT asset management modules are available in NetEye, our IT System Management solution. Introduction Within ITSM (IT Service Management), ITIL defines the…
Read MoreOne of the key points in the EriZone configuration is the connection to the database that contains information on the users of the system. A database without information on users has a negative effect on the incident management process. Let’s imagine that you are a Service Desk operator who has to work on an urgent…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high). To guarantee the security of your system,…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high). To guarantee the security of your system,…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high). To guarantee the security of your system,…
Read MoreThe Generic Interface (GI) is an OTRS framework that allows EriZone5 to communicate with other systems via web service. The communication can be bidirectional: EriZone5 can act both as a service provider and/or as a service requestor. You can use the GI to define a “Webservice” and to configure its behavior as a requestor and/or…
Read MoreChangeLog: Check for running MySQL during post script (NIE-3)
Read MoreStarting with the Windows Server 2003 R2 version, Microsoft introduced the Active Directory Federation Services (ADFS), a software component which provides users with single sign-on access to systems and applications located across organizational boundaries. ADFS is part of the Active Directory Services. The authenticated user is provided with a series of Claims related to his…
Read MoreWith this new EriZone functionality (which will be available in the next EriZone version 5.3) customers can open a ticket with only a few clicks. The new ticket creation process is based on intuitive images, which should lead the customer to finish the process in just a few steps.
Read MoreEs kommt wohl selten vor, dass sich Besucher, Aussteller und Organisatoren über den Erfolg eines Messeformates so einig waren. Bei der it-sa 2017, die letzte Woche in Nürnberg stattfand, war dies der Fall. Neben der RSA in San Francisco zur mittlerweile größten IT Security-Messe weltweit avanciert, ist es wohl die letzte große deutsche Ausstellerplattform in…
Read MoreNetEye & EriZone User Group Sfide e opportunità per l’IT Management 4.0 Connectbay, Mantova, Giovedì 19 ottobre 11:00 – 17:00 Vi aspettiamo il 19 ottobre al NetEye & EriZone User Group. L’evento offrirà un’occasione unica a tutti i nostri clienti per scoprire le ultime novità nell’IT System & Service Management, individuare i requisiti necessari per adeguarsi al…
Read MoreDigital Business Transformation has more than ever a strong impact on enterprise business models, the way we work and on how operational processes are faultlessly supported by high availability IT services. Best practices to leverage these changes and transform them into opportunities was the main topic of the “Digital Business Forum”, held last week in Bolzano….
Read MoreÈ stata scoperta una vulnerabilità nell’interfaccia agente dei sistemi EriZone – OTRS che coinvolge tutti i sistemi OTRS 3.3.*, Erizone 3.x ed Erizone 5.x. Tale vulnerabilità sfrutta una falla nel sistema di statistiche lato agente e gli è stata assegnata una criticità di livello alto. Al fine di garantire la sicurezza del sistema è consigliabile…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a hole in agent statistics module and has been classified with a “high” risk. To guarantee the security of your system,…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a hole in agent statistics module and has been classified with a “high” risk. To guarantee the security of your system,…
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